Hotels near Ostrovok in Moscow

I had a very disappointing experience with this hotel. I had clearly booked and fully paid for a Suite room in advance through Trip, but upon arrival, the staff gave me a small room. They initially claimed that their system did not show my Suite booking and even said that I had not made any payment, which was very frustrating since I had already paid in full before my arrival. After some discussion, they finally confirmed that my payment was received. However, I was too tired to continue arguing about the suite room, so I ended up staying in the smaller room. What made things worse, I had already tried to contact the hotel one month before my arrival via Telegram and email to confirm my booking, but I never received any response. The only positive point is that the staff were personally kind and still helped me carry my suitcase upstairs, since there is no lift in the hotel.

This hotel is okay overall, the air conditioning equipment is a bit old, does not affect the heating, the space is okay, the bathroom space is also relatively large, no other reviews said of discrimination against the Chinese to rooms with roof windows. A little worried before going, went to the 2nd floor given after, normal room, was relieved. However, the double room bed is indeed too narrow. If you turn over too much when sleeping, you will fall off the bed. The variety of breakfast is average. It is more convenient to go to the exhibition here. A few dozen meters outside the door is the Line 3 subway station.

The hotel is in a fantastic downtown location, super close to the subway. Our room was really spacious, comfy, and sparkling clean. The bathroom was quite roomy, though the shower stall itself was a tad small. My only real complaint is that the fridge was broken – my ice cream melted! Also, the closet door was a bit saggy and scraped the floor, making it hard to open and close. On the bright side, breakfast was plentiful and varied, and I loved the Chinese signs; that was a nice touch.

This is a very retro hotel, and our room was on the 4th floor. There's a small split-level staircase in the hallway. The environment is elegant, with floral arrangements, and the tiled areas without carpet were very clean. I booked a king room without breakfast because I usually don't wake up in time to eat it. The room wasn't huge, but it was well-equipped with toiletries, a comb, slippers, and even a sewing kit. We got two complimentary bottles of water daily. On the first day of check-in, there were two 'Dalloyau' chocolates on the table with Chinese descriptions. The mini-fridge was perfect for storing milk and cheese sticks for the past few days. Their coffee isn't instant powder; it comes in a built-in perforated filter bag that dissolves quickly and can even be used as a stir stick. There are cafes, restaurants, and schools near the hotel, and a supermarket not far away. It's less than a 10-minute walk to Cultural Park subway station on Line 5 or Line 1.

This veteran five-star hotel is well-maintained. The breakfast spread is generous, and they even added an extra bed for our party of three. The location is excellent, very close to Arbat Street, and not far from Metro Lines 3 and 4, making getting around very convenient. The hotel staff are very friendly, and the front desk speaks fluent English. If you're looking for a hotel not far from Red Square, I highly recommend this one; it offers great value for money. During our stay, it happened to be my son's birthday, and the hotel thoughtfully surprised us with a cake, which was both delightful and touching!

Everything was great. The staff were friendly, it was clean, and they really put in the effort. Check-in and check-out were quick. There's a pleasant view of the city and the river. The room has a mini-bar, kettle, mugs, glasses, spoons, tea, coffee, sugar, iron, and an ironing board. In the bathroom, there are dental kits, soap, and shampoo. It's in a good location with easy access to transport and shops nearby. The soundproofing is sufficient.

The hotel is beautiful, with an old-school European decor that's absolutely stunning. The breakfast restaurant staff were all incredibly warm and welcoming. I stayed for 7 nights, and the room service was excellent, always providing enough bottled water as requested every day. The air conditioning in the room was also strong and kept the room very warm. My only complaint is that the concierge was useless; they didn't even offer to help with my extremely large luggage, which was a real disappointment.

The location is quite good, right near the subway entrance, easy to find, and close to attractions like Red Square. I stayed for two nights. On the first night, the Caucasian lady at the front desk was quite nice. Even though I don't speak Russian and my English is very poor, she used her phone to translate into Chinese for me. However, on checkout day, the local girl with super exaggerated eyelashes who helped me retrieve my luggage was very mean. I told her in English that I was there to pick up my luggage, but she kept speaking Russian to me. I was about to pull out my translator when she typed something in Russian on her phone to show me. Seeing that I still didn't understand, she then translated it into English, telling me: 'She doesn't understand English.' I felt like her eyes were rolling so hard they were about to pop out. It must have been during a shift change, as there was an Asian guy sitting at the desk, likely taking over from her, who didn't say a word during our communication struggle. Later, when I returned the key after getting my luggage, his pronunciation sounded very much like he was a compatriot. The common areas have a great vibe, with many people freely moving about. There's hot and cold water and a microwave, so overall it's quite convenient. The room and bedding generally looked tidy. However, under the bed and in some less-noticed areas, it was a bit messy – for example, there was a lot of dust and a sock under my bed. The bed setup in the room is a bit like a university dorm. During my two-night stay, the people on my left and right woke up at 5 or 6 AM on both mornings and started packing. If you're a light sleeper, I wouldn't recommend it. Some of the shower faucets are different from those in China. I eventually found a familiar shower switch on the second floor and was able to shower successfully. You can get a proof of stay and also store your luggage.

Facilities: This is a well-established hotel. While it offers all the essential amenities, its style and decor definitely show their age. Cleanliness: The hygiene conditions were excellent, and daily housekeeping was very thorough. Location: Situated very centrally in Moscow, it boasts convenient transportation and lovely views. The only slight drawback is the occasional noise from motorcycles roaring past outside the window, but I understand this is often unavoidable in such a prime location. Service: My interaction with the service staff was limited due to a language barrier and not having opted for breakfast, so I can't comment extensively on their service quality.

The location is good and the price is reasonable. The rooms are fairly clean. It would be even better if more bathrooms were available. However, what really disappointed us was the staff’s attitude (the woman working at the reception on the night of February 11 and the morning of February 12). She was not helpful at all. On the morning of February 12, we had a flight to catch and had trouble booking a taxi to the airport because we don’t speak Russian. We were very worried about being late. We asked her for help (either to book a taxi or speak to the driver for us), but she was unkind and rude. She showed no concern for our situation. As foreign travelers, we actually received a lot of help from Russian strangers on the street. In contrast, as paying guests, we expected at least basic support from the hotel staff. Her attitude really showed a complete lack of professionalism and basic compassion.