Hotels near Shangri La in Honolulu

We stayed at this hotel from October 29 to November 4. Overall, the staff was polite and the room was cleaned daily with fresh towels provided — which we appreciated. However, several issues significantly affected our experience. First, the accessible bathroom we specifically booked did not match the photos. There was no handheld shower head, which was important for us. Second, the mirror in the hallway was noticeably dirty upon arrival, with visible streaks from a wet cloth — quite unpleasant for a hotel of this level. I also reported that the faucet in the sink splashed water everywhere, soaking the countertop and the floor. I was told the issue would be checked, but nothing was fixed throughout our stay. The two-faucet system used to regulate water in the bathroom was also very inconvenient, and we consistently had problems with unstable hot water pressure. A separate major issue was the parking. I prepaid and reserved parking for 5 days, but on the second evening all the spots were already taken, and I was simply instructed to park in a different building nearby. This was extremely inconvenient — having to carry things from the 3rd floor of another parking structure and waste additional time. It turned out that even if you pay in advance, your parking spot is not guaranteed — anyone from outside can take it. So you pay, but end up without the service you were promised. Overall, the staff tried to provide good service, but the organizational issues, maintenance problems, and poorly managed parking system seriously reduced our comfort. Unfortunately, after this experience, I cannot recommend this hotel.

This hotel was perfect for my trip. [Room] - Spacious - The sink was large. I was able to spread out all my amenities. The large mirror and magnifying mirror made applying makeup easy. - Excellent shower pressure. - The toilet flushed smoothly. - The bathroom had a large luggage storage area with over 10 hangers. I brought folding hangers but didn't use them. I was able to easily fit three inflatable swim rings and a suitcase. - There were plenty of chests of drawers, so I was able to store all my clothes. - There was a large mirror behind the sofa, making it easy to get ready. - There were also multiple outlets on the side beds, so charging my phone was easy. - Two adults and a small child could sleep comfortably on the king bed. There was also a sofa bed, but we didn't use it. - The housekeeper always cleaned the room well, and there was no sand from the beach. - Plenty of towels and tissues. - The coffee machine, paper cups, and drinking glasses were always kept replenished. [Pool/Beach] - You can go directly to the beach from the pool. There were plenty of beach chairs reserved for the hotel, so it was easy to find a spot. You could leave your towel and luggage there, play in the pool, then play on the beach and then return to the pool empty-handed. Duke's staff are always wandering around the poolside checking for orders, so you can order from the menu on the spot. You can even drink alcohol while swimming in the pool. Floor rings are allowed in the pool. Beach bags are provided in the rooms, so you can use them. They're large and sturdy, and I often saw people carrying them around town. I didn't need to bring my own. Water bottles are also provided. There's a water dispenser by the pool. [Overall Hotel] The staff were friendly and helpful. The staff helped me with my luggage as soon as I arrived. I arrived at 12:30, but they allowed me to check in early without asking. My luggage was delivered to my room promptly, and after I told them where the safe was, they left the room saying, ”Enjoy!”, so I almost missed a tip. While there aren't many Japanese people and none of the staff speaks Japanese perfectly, I was able to get by with just a few words. Security is tight, as you can't get on the elevators without a hotel card. Conveniently, there's a Hula Grill and Duke's just down the street from the lobby. For a late breakfast around 9:00, Hula Grill was open, and I was able to get a great beachfront seat without a reservation. I got a cheap city view room on the first floor, but I was more than satisfied with the ocean view from the lanai. The location is great, with the International Market Place right across the street. There are also plenty of shops downstairs. I forgot to buy souvenirs the day before my final day, so I popped into Honolulu Cookies, which is open until 10:00 PM, in my pajamas. It's right in the middle of Waikiki Beach, so both the Royal Hawaiian Center and Waikiki Beach Walk are within walking distance. I was very satisfied, but as other reviews have said, it can be noisy at night. Street music can be heard until late every night. However, I enjoyed it because I thought, ”Everyone's so cheerful. It feels like I'm overseas.” There were days when I could hear something that sounded like opera, and it felt like I got a good deal. It's strange that there are so few Japanese people there, considering the location and service are so good. There are almost no Japanese people there, so it feels like I'm abroad.

We were given Room 08 in the Ewa building, and the balcony view was exactly as pictured. Even though we were on a high floor, we could still faintly hear the lively party music at night, but it didn't bother our sleep. I'm not sure if it would be an issue for lower floors. Getting to the beach was super convenient – just cross the street, turn right, and you're there. The waves on this part of the beach are very gentle and consistent, so I'd recommend renting a board and heading out. The hotel providing beach towels and chairs was a nice touch and very convenient. The room itself was quite spacious, and while it felt a bit dated, the restroom and bathroom had been renovated with updated fixtures, including a Japanese toilet. The only downside is that the bathroom space felt a bit cramped.

The facilities and decor are quite old, but for this price, you can't expect too much. Hotels in the Waikiki area, especially those near the ocean and beach, usually cost upwards of $600. American hotels typically don't provide toiletries or slippers, but this was the first time I encountered a hotel without even tissues or bottled water. There's a water dispenser in the lobby on the first floor where you can refill your own. Breakfast only offered two choices: scrambled eggs and potatoes, plus coffee. The service, however, was quite good. The front desk allowed me to check in early, which I appreciated. The staff also kindly lent me a kettle because I enjoy drinking tea.

The hotel is nice for the price of low $223 but they charge $45 per day of activity fees but I never used. The location is about 10 minutes walk from the central Waikiki area but is OK. The breakfast buffet is good and includes in the room package. The only problem is that they only have valet parking for $60 per day. It took them 45 minutes in the morning to get my car down on day 1 and we missed the tour. The other days were 10 to 15 minutes. I guess they don’t have enough parking so they have to double park and triple park. I tried to park at the adjacent Banyan lot but all full after 8pm. There are no other viable option other than valet parking in the hotel.

Good location at the beginning of Waikiki- close enough to everything without being in the midst of touristy chaos.  Amenities decent- nothing too fancy but all the basic amenities covered.  (Pool✅, gym✅, sauna✅- steam room was out of order) missing a jacuzzi & would have liked extended pool hours- but really enjoyed our time there- free excellent first come, first served- cabana options ,and  complimentary ice cakes.  Staff was friendly & helpful- despite an initial awkward check in experience.  Breakfast buffet-(Cafe 410)  good choices, attentive staff. Recommend going early to beat the loud & large crowds. Elevators were like a roller coaster ride and zipped us up to our room and down to lobby in a flash.  The water bottle check in gift was a nice and appreciated touch. (Just wished that ice machines were on every floor) Signature Steak House- pricey but worth every dollar!!  Very elegant/classy atmosphere - though kind of looser on the dress code than expected.  Steak melts in your  mouth- light, flavorful- perfect!  Best.Damned.Steak.Ever!!  Really set the bar and forever ruined all other steaks in comparison!!! Overall , very nice Kamaaina couple staycation. Only complaint would be the horrible mattresses!! (So uncomfortable that we had a hard time sleeping and woke daily with sore backs- and that there wasn’t free Kamaaina parking.

Took 40 mins for the shuttle to arrive, was given breakfast voucher but left too early the next morning. WIFI was very unstable, which was incredibly frustrating. The staff members were very nice, the room was old but very clean. Ok for a sleep before you go to te airport next day.

We travel 3-5 times a year from Maui, and love staying at the Best Western Plaza Hotel. The staff is great, my daughter loves the pool, and we love waking up and going down to get breakfast every morning.

It was a room with a view of the diamond head and the sea. I was a little worried about the height because I wanted a clear view of the sea, but I was satisfied with the Lanai overlooking the two without any problems. It is old as a whole, the bathtub is old, and it takes time to get hot water.

Excellent location for the price. Hotel is mid but I got a real good deal out of it so not gonna complain. Great view if you get one of the upper floors