"It’s an old hotel with some tons of renewed. Is a good hotel. Stuff very friendly. The thing is my check in supposed to be at 4pm nas I get there 5pm and had to wait almost an hour to provide a room for me. It was PACK."
"The Riverwalk Plaza was a beautiful, historical hotel.
The staff was extremely pleasant and helpful with all questions and concerns. It’s walking distance to the Riverwalk which is a HUGE bonus. There is also onsite dining options. I had the best blueberry latte I have ever had at the cafe on location. The next time I find myself in San Antonio, I will definitely be staying here again!"
"The hotel is amazing and beautiful all around. Meeting the amazing well mannered staff was pleasant. I was greeted right away upon entering the hotel with my wife. John greeted me with a big smile while I was walking through the lobby. The room was something else. I could not forget the view. My wife and I wanted to get away from our hectic lifestyle and forget it for a weekend and the Thompson made that happen. Thank you to all who helped us during that time. I will be coming back."
"The room and facilities are very good and the breakfast is rich. There is a problem. Stayed for three days and once did hygiene. In addition, it arrived at three in the morning and waited for a long time to open the door."
"The room was decent, with two 1.5-meter beds and an old-fashioned bathtub in the bathroom where you had to stand to shower. The hotel was said to be a converted prison, located next to a small park. There's a river there, but not the one along the river walk. It's about a five-minute walk to the river.
The hotel offers breakfast on the first floor in a small but filling space. They also have a COSCO coffee machine.
There's a Domino's Pizza next door; their pizzas are quite good."
"Very distinctive hotel! However, the room was wrong. We set a premium river view bed room with a balcony, but found that the room type given was an ordinary superior bed room with different costs. I didn't bother to change it and didn't find the front desk. The room is small but the hotel environment is very good. It is found that the rooms set by Trip.com are generally not as good as those set by the hotel or other platforms."
"It is a hotel that I would definitely like to stay next time. Good breakfast. The service of the hotel staff was attentive and the hotel felt comfortable. There is a shop near the hotel, which is very helpful."
"The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready."
"I had a great stay at Best Western Hotel. The staff was friendly, the room was clean and comfortable, and the check-in process was quick and easy. Overall, the hotel provided excellent service, and I would highly recommend it to others."
"Really great experience!! Staff was great. Riverwalk next door was convenient!! Definitely will recommend to family and friends. Room was clean. Breakfast and the kickback hour was amazing. Had a really fun and great time for our little mini vacation this weekend. The shops near by were fun to go into and get souvenirs."
Great
103 reviews
9.2/10
1 night
From HK$1,145
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9.2/10
Great
GGuest UserEveryone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!
SS CortinaWe were looking for a hotel near our family. We received a suggestion from Trip.com to take a gander at La Quinta Inn & Suites Sea World. The price offered for our lengthy stay was unbeatable elsewhere. I read the reviews and had a few concerns, but you just never know. Now, what I am about to mention I do not say lightly because I travel extensively. We arrived at the hotel after an exhaustive travel day on the road. We were greeted by a young lady named Samantha. She was probably the best front desk clerk that I have ever encountered. She was inviting, respectful and welcoming to La Quinta. She asked how our day was and assured us that our stay would be as comfortable as she could make it. She explained everything and directed us to the elevators. As we walked away, she reminded us to call on her if we encountered any issues and wished us a good night. The hotel was clean and safe. I woke up during the night and looked outside the window to check on my vehicle. I found a security vehicle stationed at the entrance of the property. This was good to see and put me at peace. The only issues that I had was the coffee and the room. I found the coffee to be Luke warm to cold on two occasions in the morning. As for the room, the hotel was a non smoking hotel, but I swear someone had previously smoked in the room. The aroma wasn't too bad but I could tell. It was tolerable but unfortunate. You trust visitors to follow the rules but not all can be controlled. A huge thanks to the best front desk clerk Samantha who checked in on us during our week visit. Thank you!
GGuest UserGreat experience. Front desk was very accommodating and very nice. They offered my kids free snacks. Clean and quiet room. Would stay here again.
KKunyingThe hotel far exceeded my expectations. The free hotel shuttle is available, but you need to call the hotel for pickup at the airport.
The room was spacious, brightly lit, and relatively quiet on the fourth floor. The air conditioner cools quickly, although it's a bit noisy. The shower's warm water comes on fast.
Overall cleanliness was not bad, though there were some stains and a long hair on the towel. The bedding was very comfortable, and I had a good rest.
GGuest UserLisa - Review house-keeping routine/policy, currently room service is every 3-days and this does not work for our stay. We were there 4-days and on day 3 room wasn't cleaned. Bathroom doesn't have a fan so moisture stays in the room too long as hanging towels over shower bar didn't dry out towels and this cause mildew smell. Trash cans only had 1 plastic liner. Went to check-in counter and requested clean and the next day didn't arrive so i saw the room cleaner with her cart and got fresh towels. On arrival the room had only 3 fresh towels in the bathroom which should have been 4
Suggestion of Improvements
1 - Complete Room service every 2 days
2 - Automatically deliver fresh towels daily as the air is very humid
3 - Trash cans to have multiple plastic liners inside so when trash is removed then there is another one ready to be used, this will keep trash cans cleaner
4 - Review number of occupants and have sufficient fresh towels in the room, 2 people equal 4 towels.
5 - Add bathroom evacuation fan so that moisture from a hot shower will be removed quickly
4 -
GGuest UserWe enjoyed the stay. Our stay consisted of 3 nights. Unfortunately we stay during the Covid 19 pandemic. We did not get the complimentary breakfast. But this is a Great hotel. Bonus is the pool. Beautiful set up. My only complaint would be, we had to constantly ask for towels. Clean rooms. Decent size rooms. I would definitely recommend this hotel. For sure coming back.
AAiqijunThis hotel is cost-effective. Convenient transportation and price is OK. The neighborhood is a little bit biased. But if there is a car, it is not a problem. The overall law is quite satisfactory.
GGuest UserThe hotel looks more run down than the photos portrayed. Homeless people just around the corner, and that made us a little uneasy... but they seemed to keep to themselves and posed no immediate threat. Wallpaper peeling in multiple places, shower curtain torn at 2 places where attached to the shower rod, wires under AC exposed and could pose a tripping hazard. The room is dark, with 4 lamps and one wall light by the door. The lamps just lit the room somewhat. The bathroom lights were also dull.
Beds were comfy. Shower was nice, needed a slip mat though. View out the back windows was awful.
And on Thursday nights and maybe the weekend, there's an outdoor band playing right next door, loud enough to keep you awake into early hours.
Only 1 of the 2 elevators was operating, and it broke down twice on two different days. The staff was very quick at getting it fixed, and it seems this is a common occurrence with a note on the wall giving a warning.
Breakfast was good, but bacon would have been nice.
The staff was amazing, sweet, and considerate of our needs. If you don't mind ”not new”, then this hotel would be nice for you.
Connie from TN
Stayed 3 nights