Hotels near Miradouro da Penha de França, Lisbon

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

We got a private room there cause we wanted our own space. Looked decent in the photos. When we arrived the room was quite dirty. Dirt on the walls, toothpaste around the sink and the towels we got had brown stains in it. We did not experience the privateness of our room because the bedroom door has a 2cm gap underneath it so all the stamps on the wooden floor and all the people coming and going (which was alot) along with the maintenace room next door felt like they were in our room. Alot of other smaller things like malfunction noises in the ventilation and very poor quality in the bed. “Breakfast included” was white bread, jam and coffee. BIGGEST PROBLEM is that the bathroom has alot of black mold in it. For example all around the shower and the shower glass and around the sink. After two nights we contacted the staff and told them about all these things listed above and we wanted to move out of that room and go somewhere else. So they told us that I had to send an email which would be forwarded to their supervisor, which I did. I checked upon them multiple times with calls, emails and direct conversation. Their supervisor, who was not there, would contact me which he never did. I am well aware this is not a 5 star accomodation but this is not ok in any accomodation that you pay for. I’ve been all around the world staying in allkinds of accomodations but this was my worst experience. Not only because of the room situation but because of the staffmembers who didnt even try to make things better by for example clean the room, offer us new towels offer us new bedroom. We paid 156€/night there. When the client points out things that are poor and could easily be fixed, just fix it and at least try to make them happy. WOT Lisbon Patio … Do better !

The place they are located is very convenient, the rooms and beds are clean, the only problem is that some of the beds, like bed 5, it is right next to the door and when I open the door it is not easy to open the storage space under the bed does not open at the same time . The storage cabinet bucket won't lock even though I've used the lock. There are not enough tools for hanging clothes in the bathroom, so please bring your own plastic bags to prevent your clothes from getting wet, and the push-button faucet is completely inconvenient and water will flow out if you don't push it.

This hostel is operated like a 2-star hotel, providing cozy room with private bathroom and comfortable bed. The business must've undergone major renovation in recent years as everything looks new, practical and comfortable. It is also conveniently located close to the Rossio Metro station and all attractions including Castelo de S. Jorge Castle, the Lisbon Cathedral and Praça do Comércio.

We were supposed to stay at the apartment for 4 nights in May 2023. Unfortunately, we had to leave the apartment after spending just the one night there. Upon arrival, the early signs were good. Though it was slightly overcomplicated to check into the apartments, requiring you to scan your photo ID (in our case passport) into a touch screen device, once in the apartment we found it to be spacious and well equipped, with plenty of room in the wardrobes for hangers to hang your clothes. We stayed in room 1.01. We had an issue with the safe and accidentally set the alarm off, but upon calling the apartment's telephone number this was quickly resolved. Unfortunately after that, the experience was a nightmare. The apartment is in a lively part of the city, which is good as you're in close proximity to the many restaurants and bars. However, the noise from the street is unbearable. The apartment is located directly next to a tourist attraction, one of the trams that goes up and down continuously. We'd read reviews beforehand that stated it was a little noisy, but were completely unprepared for what we experienced. The first time we heard the noise it sounded like an aeroplane flying about 10m above the building, and this, combined with the fact the 25E tram runs directly past the apartment as well, meant that with no exaggeration the noise occurred every 5 minutes from about 6.30am in the morning. This was reason enough to want to leave, but there was much worse. We had arrived on a relatively late flight and so didn't end up going to bed until around 11.30pm-midnight. As we attempted to go to sleep, my wife became aware of what was very clearly the sound of rodents in the ceiling above our room. The continuously scuttling noise went on throughout the evening and my wife, who is terrified of rodents, was unable to sleep at all that evening. For these reasons, we informed the apartment the next morning that we were booking alternative accommodation for our remaining three evenings, which ended up costing us nearly £700. The manager attempted to offer us an alternative room, but as my wife was so upset we had already decided to check out and leave the hotel. We couldn't check in to our new accommodation until 3pm, so tried to make the most of the morning by doing some sightseeing, before leaving later that day. To give the customer facing staff some credit, they were very pleasant when we emailed them and explained to them that the level of service we had received was well below our expectations of the apartment. However, though they sympathised, they were completely unwilling to offer us a refund on our remaining stay, despite us offering to also pay for the second day as the short notice would have meant they would have not been able to offer the room to anyone else. They kept referring to the 'administration' who would not authorise them to refund us. Eventually, we stated that if we didn't receive a refund we'd be forced to share our experienc

We had a very nice stay at the LISBON Marriott. We communicated with the hotel in advance informing them we would not arrive until 7am for our reservation and requested that they combine that with a group reservation for the next evening. When we arrived a very pleasant young lady at the Elite desk (Iona???) checked us in, acknowledged that our Suite Night Award (SNA) had been honored and that the two night separate reservations were set to keep us in the same room. She also advised us that we could go down to the restaurant for breakfast after we freshened up. Our room had not been updated yet like some, but it was very spacious, comfortable and quiet. The restaurant for breakfast was excellent and had many choices including an egg station. Even though there were two groups there the next morning, they were efficient and the staff couldn't have been nicer or more helpful. The concierge lounge is not open for breakfast, but it is open during the day for beverages and the evening offerings were very nice and plentiful. We had occasion to meet Ms. Magalhaes who was very busy with the groups but yet spent time speaking with us about the property and thanking us for our loyalty. All of the staff were pleasant and helpful. The only issue we had was that two elevators were not working causing a delay to get to/from our room during ”rush hour”. I hope they get this fixed, but overall we would recommend this property.

The hotel is also clean and has a good space to relax. Breakfast is also great. The parking lot is good and this is a hotel I want to come back to.

The hotel is very good in every aspect. The rooms are clean and the facilities are complete. Especially the air conditioner is a Midea brand made in China. It is really powerful. The service attitude is also very good. The breakfast is also good. There are many food markets and supermarkets around where you can go and have a look. The local customs and customs, there is a small park next to the hotel, except that it is a bit far from the city, overall it is a very cost-effective hotel.

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig