Xavier Martinez Martinez
July 19, 2023
Staying at this hotel has been one of the worst experiences we have ever had. The room was a real pigsty. A lot of dirt accumulated over weeks, sheets not changed, bathroom not cleaned and the kitchen not to be touched. The smell of sewer as soon as you entered was unbearable. After complaining at the reception, the response we got was little more than what was there and that they couldn't give us anything else.
Of course we decided to lose the reservation for the second night and change hotels. They didn't even bother to apologize when we left.
It should be noted that the response from Trip.com has been very correct when we sent them the complaint.
Avoid this hotel if you don't want to end up doing a tourist tour of the Hospital.
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