St Martins Lane London

Everything about the hotel is very good, except the terribly soft mattress. The location is extremely convenient, whether it is the train, subway, or eating, shopping, or entertainment, it is all within a stone's throw; the service is very warm and polite, whether it is the front desk staff or the luggage porter; not to mention the size of the room and the size of the bed, which is absolutely amazing in this city center location. The bathroom is actually separated into dry and wet areas and has a dressing table, which is not uncommon in domestic hotels, but it is very rare in London. But, unfortunately, the most maddening thing is that the mattress is too, too, too soft. Although I know that Westerners like soft mattresses, and hotel mattresses are generally softer than those in China; but it is so soft that there is no support at all. My waist is almost broken after a night, and I always wake up tired at night. I toss and turn and can't find a suitable position to support myself to fall asleep again. The whole sleep quality is seriously affected. This is probably the first time I have encountered this! The originally pleasant trip was discounted because I didn't sleep well, so I was not energetic during the day... Because I had to stay for several nights, I also tried to communicate with the hotel whether the mattress could be changed or turned over (maybe the other side is harder)? But in the end the hotel just added a thin blanket for us, which didn't solve the problem at all. I felt that the quality of the mattress was totally inconsistent with the grade of the hotel. Alas! What a pity, I will not go there again. People who can't sleep on soft mattresses should be careful!

Most of the hotel facilities and services in London are unsatisfactory. This hotel is pretty good, but the hygiene needs to be improved. The bathroom is not cleaned very well.

We traveled to the UK as a family. We chose a room for three people, two adults and one child. We were given a large bed and a child's bed. We slept very comfortably, the breakfast was rich, and we were very happy staying for four days. Except for the price, there was nothing wrong with it. The most important thing is that the location is very good, near Chinatown, very close to Big Ben and the National Gallery.

Very good hotel, highly recommended