Hotels near Herald Sun, Melbourne

It is very clean every day. The door is the tram, which is convenient for travel. The sound of the legendary train is there, but it has little effect. There is no view of the room, and the air conditioner will be turned off automatically in the middle of the night.

Unsafe and awful experience. After returning from getting some dinner my swipe card let me in to reception (8.16pm as reception closes at 8). It did not, however, let me into the door leading to the hallway where my room was. After contacting the AHS number I was told there was a 45-50 minute wait for security to arrive. After waiting 50 minutes I called again and was told that security had been diverted to ‘something important’ and would be another 10-15 minutes. 20 minutes later, security arrived and his master swipe was also unable to get me into the hallway. After multiple calls, where I was told that they were attempting to contact a hotel manager ‘but none where answering’, I was placed on long holds multiple times. Finally in frustration, 2 hours later, I banged loudly on the door and another guest opened it from the inside. She also had been unable to get in, but luckily was staying with someone else who was able to open the door for her. This was unsafe and an absolutely appalling response to what was an issue with the hotel, not the guest. I would strongly advise others not to stay here.

Budget hotel with very central location. Just steps away from flinders street station, and located near to multiple tram stops. There many shopping malls nearby as well. Overall a budget and comfy stay. Heater was provided for winter.

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

Short Holiday to attend wedding over a weekend Went to comedy festival, restaurant and a pub on riverside. Rode the trams. Watched buskers and met up with family. Melbourne was really nice- full of activity and nightlife.

The hotel is very good, if you are going to Melbourne to participate in the marathon, it is a very good choice, 7:00 in the morning, 6:00 out will not be nervous, the hotel is a few minutes walk from the start and end. The hotel is equipped with a refrigerator, washing machine, microwave, bread machine, kettle, not suitable for Melbourne food, you can go to the supermarket opposite the Federation Square (about 1000 meters from the hotel) to buy ingredients to process your own food. In all respects, this hotel is very good, there is a very large and very beautiful park in front of the hotel.

Recently had 5 nights at this hotel with breakfast included in daily tariff. Excellent hotel in great location for the theatre district. Easy walking distance to free trams and multitude of mainly Asian restaurants. The room was well appointed and very clean. Bed was extremely comfortable.. Haven't slept so well for ages.. The room was cleaned and made up every morning with clean towels etc. The sheets were changed after 3 nights. Breakfast was adequate with several cold selections as well as tasty hot selections of bacon, eggs, sausages, eggs, mushrooms, tomato and other daily changes. All staff were very helpful and pleasant but the standout was 'Guy' We had several interactions with him and he was amazing in his caring customer service. This hotel is very lucky to have him onboard. He was extremely helpful on all levels and a really nice genuine man. Will gladly return to this hotel on the next sojourn to Melbourne.

Perfect location and nice staff. But that’s all. The room was completely different from the photos. There’s nothing like curtains to block the water from shower and the water just splashing around the toilet and the whole floor. If we knew this, we wouldn’t have booked this hotel. Location is perfect so I would recommend this hotel to people who don’t really care about shower.. Other rooms could be different and better than our room…

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

The staff members were great! They were attentive and friendly and made us feel very welcome—the highlight of our stay. The location in the heart of the theatre district is also terrific. The elite lounge has kind of an odd setup, but both breakfast options and evening appetizers and drinks were plentiful and tasty. Water pressure in the shower was a trickle, and our 2 double beds were comically close together—maybe 15cm between them. Overall, though, it was a quality Marriott experience.