Hotels near Charleston Shopping Center, Palo Alto

Hotel exceeded expectations overall. Some of the reviews on TA scared me but it seems like they might be for a different hotel or old hotel. Everything in this hotel felt new fresh and clean. Quick check in. Prior to stay called for info about the one bedroom suite with king since there's very little info and only one photo posted. Person who answered had never seen it and wasn't able to describe. Took a chance and was delighted. From what I've gathered it's similar to the VIP suite but doesn't have a balcony or windows that open. Also it said separate parlor but not sure what that actually means. There's a separate bedroom and living room and the living room includes a dining table with four chairs. The setup was great for my wife and I to work but when we both had meetings one of us had to go to the bedroom which doesn't have any kind of desk. Grocery store, starbucks, and Mendocino farms all quick walk in the same shopping center. Paid $15 a night self parking in the parking garage but seemed like I could've just parked for free on the street. Small pool with lounges and seating and large hot tub but no drinks/food offered at pool.

What a pleasant surprise! We traveled to the area for a medical appointment. I am a light sleeper and was looking for a place to stay that was not directly on busy El Camino Real. The Creekside Inn is a sprawling property with lots of character. It’s comprised of many buildings overlooking beautiful trees, flowering plants, and a (currently dry) creek bed. We had a deluxe king room that was scrupulously clean. The mini refrigerator and microwave were nice touches. The king bed was super comfortable, and the large shower in the bathroom featured a rain head shower head with great water pressure. We had a large patio overlooking a serene courtyard. Best of all, there was no traffic noise! I was disappointed that the deli onsite was closed on Sunday when we arrived, but there were several restaurants within walking distance. Staff were friendly and helpful. The only negative thing I can say is that the doors to the rooms are quite heavy so you can hear your neighbors coming and going. I’ve already booked my next reservation and this will be my new go-to

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.

房間非常不隔音，隔壁説話聲非常清晰，能聽到隔壁打呼嚕，房間較小，乾淨，早餐很簡單，停車免費，房間價格偏高

I have stayed one night twice in this location. First stay, the FOH was getting trained, focus was on checking me in the computer. Second visit, quick check in process, friendly staff, forgot to write my room number nor mention it to me, good thing I saw in app after parking. $18 on site parking either open next to hotel entrance, or in a gated covered lot. The room has a modern look with the vanity separating the bedroom and bathroom. The 1 king bed room has frosted walls/doors with no locks for the shower and toilet, not a fan of the frosted look because it does not look clean for me. The vanity had motion sensor lights on the bottom. The shower has both a shower head and has a rainfall shower system - pressure was both appropriate, strong for the shower head, moderate for the rainfall. Behind the vanity, facing the bed was a floor to almost the ceiling mirror - still don’t know how I feel about this haha. I do like the modern feel. The bed felt comfy. The room could be cleaner. There were some hair strands next to toilet and there were a couple under the duvet. There was a green stain on the water flush and a dried visible stain on the counter by the sink - we typically bring cleansing wipes to clean our room regardless but cleanliness definitely could be better. Great sized tv and desk available as a working space. Side note: it’s right next to 10 Butcher’s which is an upscale kbbq place pricey but yummy!👍

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

The hotel is newly opened so the hardware is very new and the price is cheap. The hotel has a small laundry room. The room is equipped with a sofa bed. Four people can stay there without any problems. The sound insulation is very good. Although the breakfast cannot be compared with that in China, it is good for this trip. There is no bottled water in the room. You can only get water from the restaurant and gym on the first floor. Parking for the night is $10, which is very cheap. It is recommended to park at the hotel. Overall very satisfied

The location and environment are good, but please note that if you drive, you need to pay $48 per night for parking, which is not very cost-effective

Free parking , 2 hr early check in without paying extra fee. Rooms were clean , very comfortable beds. Union landing close by ,many restaurants can find any type of foods, shopping center just in case .