Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 20, 2026|Premium Suite
Anonymous User5 ve 11 yaşlarındaki iki çocuğumuz ile 4 kişilik bir aile olarak 3 gece konakladık. Otelin bulunduğu sokak , sessiz ve sakin.4 numaralı metro hattının “Prosperidad” istasyonunda yer alıyor.Metro ile Sol meydanı , Plaza de Mayor, El Retiro park ve diğer görülmesi gereken yerlere gidip gelmek çok rahat.Metronun çıkışı, bir parkın içinde.Metro çıkışının tam ters yönünde , tüm ihtiyaçlarınınızı bulabileceğiniz bir zincir market var. Metrodan çıkıp, sağa dönün parkın içinden yürüyüp karşıya geçin, solunuzdaki sokaktan içeri girin, sonra ilk sağa dönün (okulun karşısındaki sokak) , 50m sonra otele ulaşmış oluyorsunuz.Metrodan çıkınca,otele varmak 3-4 dakika. Otel yeni , eşyalar yeni. Oda temizdi. Odaya her gün giriyorlar, temizlik yapıp, eksikleri tamamlıyorlar.Odada ki mutfakta kahve makinesi , mikro dalga fırın , ocak, su ısıtıcısı vs var. Kahve makinası için kapsüller var; kapsüller, bitki çayları bittikçe yeniliyorlar.Gardırobun içerisinde ütü ve ütü masası var. Hemen hemen tüm ihtiyaçları düşünmüşler.Odadaki çekyat açılınca , haliyle oda da çok yer kalmıyor . Çekyat çok rahat değil . Ama hem odanın büyüklüğü; hem de çekyat 3-4 günlük konaklama için idare eder. Biz bi sorun yaşamadık ama herhangi bir durumda iletişime geçmek için herhangi bir resepsiyon görevlisi görmedik.Otele ve odaya giriş ,size gönderilen şifre ile gerçekleştiriliyor. İhtiyaç halinde uygulama üzerinden ya da maille iletişim kurmak gerekiyor; ya da otele girişteki zile bastığınızda da konuşacak birini bulabilirsiniz. Madrid’e tekrar gelsek; yine burada kalırız. Her şey için teşekkür ederiz.
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Price per night from:RUB 15,992
Posted on Aug 30, 2026|Bed In An 8-bed Mixed Dormitory Room
Guest User
⭐⭐⭐⭐⭐
Amazing stay! The hotel was clean, comfortable, and well-maintained. The staff were friendly, welcoming, and always ready to help. The swimming pool was relaxing, and the overall atmosphere was peaceful. Everything exceeded my expectations. I truly enjoyed my stay and would definitely recommend this hotel to anyone visiting the area. Looking forward to staying here again!
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Price per night from:RUB 1,621
Posted on Mar 16, 2026|Standard Queen Room
Anonymous UserOverall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night from:RUB 14,095
Posted on Feb 3, 2026|Standard Queen Room
Guest User
The whole place is very clean, and it's super close to the airport. There's a supermarket right next to the hotel, so shopping is really convenient. Lots of airline crews stay here too, which makes getting around easy. Plus, there are plenty of great restaurants in the alley across the street that I'd recommend checking out.
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Price per night from:RUB 18,744
Posted on Jun 1, 2025|Deluxe Suite
Latuoweiyawanglan
I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.
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Price per night from:RUB 12,035
Posted on Jun 2, 2026
Guest UserConveniently located near Chamartín Station with easy access to transport. The breakfast selection is extensive, but it can get crowded, so expect to queue. While the hotel is a bit older, it's clean, and the rooms are spacious.
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Price per night from:RUB 16,319
Posted on Dec 7, 2025|Family Deluxe
Pinko_YHard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in.
We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room.
We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room.
In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction.
The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling.
Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good.
Hard Rock Hotel 距離 Atocha 車站步行不遠,10分鐘左右就到。門口有樓梯,我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。
我哋預訂了四晚家庭房,比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆,我辦理入住時口頭提醒。但入到的房間已有多一張折疊床,且只有一個洗手盆。致電接待我哋二人不需要額外床,且特別要求兩個洗手盆後,因語言障礙可能溝通較慢,前台最終同意調整房間。
我哋感激有安排,但起初員工態度似乎有些抗拒,還說「額外床就是這樣安排的」,臉上毫無表情。我必須堅持解釋,多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。
最後,前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情,但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel,或許文化差異讓前台員工對這類服務顯得不自在。
房間本身寬敞乾淨,配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音,但不影響休息,床邊還有耳塞。客房房務人員總是帶著笑容,非常親切。
總體來說,Hard Rock Hotel 硬體設施優秀,但暫時不確定會否再次入住。
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Posted on Jun 26, 2025
Anonymous User
We came to the apartment at 3pm (check in time) and found out that a cleaner was still in the mid-way of cleaning. We talked to reception who immediately sent one more cleaner to help and said the apartment would he ready in 10 mins. We got into the apartment like 20 mins later and felt like that the floor might not have been mopped. I stayed there for 5 nights and found that the sole of my slippers were blackened, which always left dirty slipper print in washroom after shower.
We had stayed in a 2 bedrooms 2 washrooms apartment. The furnishing however was very strange. While the master bedroom was equipped with 2 single beds placed together, the other small bedroom with only sliding door was with a double bed! My friend stayed in a 2 bedrooms 1 washroom apartment got a much better configuration which is a normal double bedroom and a twin room (as advised in website).
Besides, the living room was a bit dark.
On the whole, the stay was still fairly satisfactory. Reception staff was polite, helpful and efficient. Provision of basic cooking essentials including oil was good. Stuff in cleaning kit and toilet paper however was inadequate for a long stay. We needed to go to reception (opens only 0900-1700) to get additional supplies. Wish the cleaner would stock the place according to stay duration of the guests.
The apartment is situated in a very convenient location. 5 mins to Metro Palos de la Frontera, 10 mins to Atocha train station, 2 mins to Carrefour Express, 7 mins to Lidl supermarket. There is also another big supermarket Dia nearby.
Above all, the building provides free luggage storage facilities in 3,4 & 5 floors. You need €1 to operate the locker but you can it back when returning the key. That’s real convenient.
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Price per night from:RUB 17,299
Posted on May 12, 2025|Double Room
Guest User• The bed was very comfortable and provided a good night’s sleep.
• The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C.
• The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around.
• The bathroom included a hairdryer.
• The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering.
• No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink.
• There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge.
• Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner.
• It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus).
• The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto.
• Their assistance made our trip much smoother and more comfortable.
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Price per night from:RUB 7,789
Posted on May 16, 2026|Standard, Guest Room, 2 Twin
Thomas WuThis hotel is about a 12-14 minute walk (850 meters) from the train station (which has a metro connection). Hotels in Madrid are generally expensive with small rooms, so the only real perks here are the convenient location and relatively new facilities. I chose it because I had an early high-speed train the next day.
I also bought breakfast, but it was incredibly disappointing. I'd highly recommend skipping breakfast here – it doesn't even compare to a B&B breakfast and definitely isn't worth the price.
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Price per night from:RUB 12,023