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9.1/10
Great
GGuest UserIt is a Hilton, but not as nice as others you may have experienced because it is seriously dated. For starters, just let me say we had a fine time, but we had to acclimate to the reality of the claim that the hotel was conveniently right between two metro stops - it really isn't. You can walk to the Dupont Circle with little to no trouble, but walking back is up hill all the way which could cause trouble for some. Second, the room is really small and had a very old beat up stand alone refrigerator that I think I had in my dorm in the 80s that was set up on the floor next to the dresser. Frankly they should have been ashamed to have that in a Hilton room. The cleaning staff was really nice and helpful and could teach a thing or two to the staff of the ”Starbucks” which was not at all a Starbucks - it was a Hilton cofee stand that served Starbucks. There is no reason to not stay here if you get a good rate, but just don't expect too much.
AAnny ChompoohI stayed in the Phoenix Hotel with my daughter and sister. The facilities in the hotel are really excellent and easy to walk from Union station. However, i found out that on the first day i came into the room,there was a lot of dust on the floor and small pieces of snacks. Moreover, during our stay we had to contact the staff at the front desk, some staff made me feel really upset about services. One night,my sister went to ask the staff about how to open the laundry room , there were 2 staff members on duty and one of them said that if you could not open it meant it closed, and then he turned to laugh with another lady staff on the counter. We are Asian people, many many times that the staff in this hotel made us feel like they were looking down on Asian people and tried to make fun of us. That made us feel really bad about that. But there were not all staff that treated us bad like that,there were still good and service minded staff in hotels such as the doorman and the staff on the last day we checked out.
Hotel near Swampoodle / Judiciary Square, Washington D.C.
Price per night from:PKR 36,160
8.9/10
Very Good
NNovax2 bedrooms and 1 living room. There are 2 large beds in the room. The sofa in the living room can be unfolded into a large bed. There is a mattress, but it is soft, so it is suitable for children. It is difficult to sleep with one big and one small. Turning over will make a creaking sound, so it is most suitable for big children who sleep soundly, so as not to affect the quality of sleep. There are 2 bathrooms. The kitchen is fully equipped, but there is no supermarket nearby, so buying ingredients is a problem. The hotel can buy them for you and charges a 30-dollar courier fee. There is a small supermarket in the hotel where you can buy snacks and water. Breakfast includes scrambled eggs, waffles, sausages, oatmeal and other hot foods, and drinks are all iced. Self-service coffee, hot water is provided in the self-service coffee area. The hotel has free water filling equipment, so bottled water is not provided. It will change slightly every day. The hotel parking fee is about 53 dollars. There are many parking lots around, but it is also quite expensive (I don’t remember the specific price). You can take the subway Silver Line to Dulles Airport, which is 6.75 one-way plus 2 yuan card fee. It takes about 1 hour to get to the airport. Walk to the national mall area, about 10-15 minutes walk
AAnonymous UserThe TV had no signal, and after trying various methods, I gave up. The room door needed to be closed gently to avoid making a loud noise. The toilet flushing was mediocre, and the amenities seemed cheaply made. Most importantly, the room was filled with a pungent, overpowering smell of newly renovated furniture; it was very irritating and made my throat very sore. I suggest the hotel remove the smell (I'm not sure if it's formaldehyde). This is the first time I've experienced such a throat irritation in a new hotel.
GGuest UserStayed four nights for a conference across the street at the Hilton. I have stayed here once before and had a good stay. It seems to have gone downhill, as the service was terrible no matter who I spoke to at the front desk. Housekeeping never came my entire stay despite: 1) being told housekeeping is every 2 days (according to one person ) or 3 days (according to a different person); 2) requesting trash pickup, extra hangars, two clean towels on Day 2 and being told it would happen while I was gone for the day; 3) requesting it again on the next day since it didn't happen previously. Again, I returned to my room at the end of the day and it had not happened. Explained this to the front desk upon checkout on Day 4 and they were ”shocked.” No attempt to rectify/compensate though. Another problem was I missed a delivery one evening because the phone was not working in my room. They never fixed it. I was dealing with a different person each time and not a single one was able to address any of the above issues. Last time I am staying here.
GGuest UserI booked a king-sized room through Ctrip, and the reservation explicitly stated a 1.81-meter king bed. However, upon check-in, we were assigned a room with a bed less than 1.5 meters. After staying one night, we requested a room change, but the hotel insisted that this *was* their 'king-sized room'. Following Ctrip's intervention, we were required to pay an additional fee to upgrade our room, which Ctrip later refunded. When Ctrip contacted the hotel, the hotel's response was, 'We made no mistake! This is precisely the room type that was booked.' At this point, I'm unsure whether the hotel is being dishonest or if Ctrip is involved in deceptive practices. Regardless, I will never stay at this hotel again. A 'king-sized' room with a bed less than 1.5 meters is absolutely unheard of in North America! Furthermore, it remains to be seen whether Ctrip was genuinely misled or if they are themselves deceiving customers.
Hotel near Downtown Washington, Washington D.C. 76.9% of visitors choose this area
Price per night from:PKR 46,018
8.7/10
Very Good
GGuest UserLovely stay. The hotel is nice with great services. The staffs are very friendly. Would come and stay again. Also convenient shuttle services provided by the hotel.
TThisanThe room didn't have a bathtub.
The room was big and seemed clean.
I wish they'd give us more stuff. There wasn't even a bottle of water (wonder if that's how it is everywhere in the US?)
The lights were kinda dim at night, and it could use some more.
The breakfast was yummy!
I love that there were convenient stores like Walgreens and CVS very close by, and they're open until 11 pm.
Hotel near Dupont Circle, Washington D.C. 23.1% of visitors choose this area
Price per night from:PKR 55,221
8.6/10
Very Good
GGuest UserDisappointed in first room which had odd layout and faces alley so I requested better room and they quickly accommodated but would’ve preferred they gave me better room to begin with since I think most people don’t like odd layout with view facing alley. Otherwise, room/bathroom was clean, tv had good selection of channels, and location was perfect where we were just minutes walk from White House and national mall and many good restaurants. Note that I used SpotHero app and found cheaper parking than what hotel offered. Not all garages allow unlimited in and out so make sure to check for this before booking.
Hotel near Downtown Washington, Washington D.C. 76.9% of visitors choose this area
Price per night from:PKR 53,994
8.1/10
Very Good
GGuest User가성비 좋은 호텔입니다. 공간이 넓어서 답답하지 않고 작은 부엌이 있어서 외부 음식 사다 먹기도 편리했어요. 취침 시간에 조용한 편이었구요. 체크인 전 짐도 맡겨 주셔서 좋았습니다. 위치도 지하철 역 가까이이고 걸어갈 만한 거리에 괜찮은 카페, 식당도 많이 있었어요.
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