Hotels near CYC Made to Measure, Singapore

The best about Capitol Kempinski is its convenient location - right opposite City Hall MRT and there's a sheltered path between MRT and hotel via the mall so that you don't get wet even on rainy days! The location is also so central that you can walk to many sightseeing spots from Merlion to Clarke Quay to Haji Lane. Staff were friendly - we especially appreciated Om the porter, who was very warm and helpful throughout our stay. Wonderful view from our room overlooking the St Andrew's Cathedral. Elegant and classy interior design. The Salvatore Ferragamo amenities smelt so good too! However, there were still a number of defects with this five-star luxury hotel: Both rooms we tried were very humid - our first room even had a water dripping sound every 4-5 seconds, so we could not sleep and had to request for a change of room the next morning, which the hotel arranged speedily. Our second room had no dripping sound but was equally humid - towels and swimming suits were still damp after one night. Thankfully, there was a fan in our Heritage Room, which helped dry things up a bit. Maintenance and facilities - toilet flushing was not great and shower water was not hot enough for our second room on 3/F. The TV there had no sound at first but got fixed eventually. There was no one watching the swimming pool when we visited, which could be prone to accidents even though it's only 1.2 m high. House-keeping - upon our arrival we found an open bottle of sparkling water in the fridge probably left by the previous guest, and two little tubes of conditioner (but no lotion - maybe we don't need it in a humid room, haha). This was quite unacceptable for a 5-star hotel. The higher parts of the rooms were dusty. We understand that the interior design makes it difficult to clean on a daily basis, but thorough deep-cleaning should still be carried out once in a while? Expectation management and food - we expected some sort of welcoming fruits and snacks as we filled out a survey from the hotel two days before our stay, asking about all our preferences. Disappointingly, none of our preferences got addressed during our stay. Buffet breakfast was quite tasty but not among the greatest varieties we had tried in other five-star hotels. I had the same experience with the other two hotels I have stayed in Singapore, so maybe this is still considered good enough for the city. I can imagine how beautiful this hotel was when it opened five years ago. But without proper maintenance and persistent house keeping work, its charm has diminished. Certainly a waste for a beautiful heritage cluster like this one. Still a fairly OK-nice stay overall.

First time stayed here and glad to have booked here after my friend recommendation. The room was as described in the website so we had not so much expectations of it, the room is clean and neat. Appreciate the little gestures of the hotel staffs to make our stay more memorable with the birthday decorations and NuVe Little Voyager setup for my kid too. The hotel is very accessible to many tourist spots, shopping malls either by foot, MRT or public bus transport. We had an awesome stay here with all the friendly staff! Thank you for every services rendered during our stay!

It was a few minutes away from a metro station and near to shopping malls. Very convenient to get on and off a Grab. We booked two rooms, and they offered connecting rooms. Which was so grateful.

Waited for a while for the room to be ready due to the high ocuppancy rate. The staff was polite and helpful. We were given a padang view room at the highest level. The view was good, and we were able to watch the NDP parade from far and the fireworks as well!!! Was not very satisfied with the bed as I found it a little too soft, didn't give a good support to my back. But anyway, overall, it is still a good short break for me. Thanks to the staff who had served me during my stay!

Walking distance to MRT, close to restaurants and places where you can grab a late night snack. Hotel bed is comfy to sleep in. Hotel staff are nice. However, room is very tiny. So tiny that you cannot open 2 suitcases at the same time. No partition between toilet and shower so toilet is wet every time you shower. If you intend to stay overnight, then this hotel can do, but for longer stays i would not recommend.

I must say their attention to detail is top notch. We booked a Staycation here just after our wedding. Wasn't under any hotel wedding package but we were pleasantly greeted with a note & cake in our room. Amenities were all well maintained with a huge area for makeup & hair which I love. The view from the room was amazing, everything was clean & tidy. Not forgetting, the amazing breakfast spread is a MUST have!

As per record, we have booked a connected room with River View for 1 double bed & 2 single beds for 3 nights. Upon arrival at the checked in counter, the staff by the name of Maria straight away offered us an upgrade of the connected room for the 2nd & 3rd night at the upper floor with a better view. But 1st night we have to stay at lower flr in a big room with 1 double bed & 2 single bed. We said OK and she checked us into Room 206. When we got to the room, we rest for a bit before we really check out the room. But my son was complaining about the room. Being the room are like an extended room for the room flr are build by wood and noisy when u walk. No centralised aircond but a split unit aircon which is not cold. Mattress are hard as if it's already more than 10years old. This room gave us a feeling as if we are some illegal immigrant. We went back to Trip.com to check the review and we found few customers are having the same experience. I've screenshot 1 of them and attached as photo. We went down to complaint & demanded change room to the room we booked in advance. And it's not our problem that they over sold their rooms & neglected customers who booked & pay in advance. Till the end, we get the room we booked but Maria claimed its VIP room which this room fits the description of the room we book. On the day we chevked out, Maria was on duty. Very bad attitude. No eye contact, no greetings, no thank you. She don't deserve to be assigned at the front desk.

The location is excellent, in the heart of chinatown. The staff were also very friendly. However, the room had some issues. Particularly, the shower was broken and the combination of the shower and the toilet being in the same room made it inconvenient to use the toilet after having a shower as the floor would remain wet.

Good hotel but room will be a bit smaller than you think. They only give body towels (no facial or hand towel) and do not have “do not disturb” sign

Stayed here many times and always came back here when I come to Singapore. Room is small, but since I’m staying alone, it’s perfectly fine and just the right size for me. Location is not the center of Singapore, but it’s right above the MRT stations. So many food stalls right beside the hotel. Only one stop to bugis, and only 5 stops to Orchard (with transfer at City Hall). I prefer this hotel than any hotels near city but far from MRT station. It’s clean. The staffs are helpful and friendly enough. Always my choice to stay when I visit Singapore.