Melbourne Spa Hotels

First we start with check in, is easy and convenient at nearby IGA (2 min walking) till 12 am (so easy for late night flights in). The unit as per photos, new and clean. Kitchen is fully equip, even provide me with salt, pepper, oil and a rice cooker. It also come with clothes washer and dryer. Space might be a bit tight, need to adjust a bit but with the superb location, is acceptable (maybe because we Aseans are much shorter). Food is easy to find and all around, so no issue on food at all. Metro and trams just footsteps away. No regret choosing this place. I was anxious initially as during my booking, there was no review and as I have 2 kids with me, I really worried stranded on the streets as we arriving at night. But the pm with them slowly put me at ease. Another issue was we accidentally left our tripod upon check out. After coming back from the Great Ocean roadtrip, they purposely arrange Uber to send me back the tripod (deeply appreciate the effort and thoughtfullness). So yeah, go ahead and book this, guarantee happy with your option. Thanks.

The room itself was decent and the location was convenient, but the service was quite poor. First, when we arrived at the hotel, the concierge wasn't proactive about helping us with our luggage, and after check-in, no one helped us with our bags either. Maybe we didn't explicitly ask, but still, the room was generally okay. What was really ridiculous was when we extended our stay. We had already swiped our room key at the front desk, but the next day, the elevator wouldn't go to our floor – it was as if the key hadn't been successfully updated. Then, when we got to the room, the door wouldn't open. We went to the front desk three times, and each time they said it had been fixed. The last time, I asked if someone could come upstairs with us to check, and the front desk agent said if it didn't open again, we should call them to deal with it. It still didn't open. Eventually, an engineer came, and we showed him the problem. He used his card to open it. This was something that could have been resolved in one go, but it wasted so much time going back and forth, so I'm very dissatisfied with the service. Although we had a language barrier, we used translation apps and even found Chinese-speaking staff, so I don't think that was an issue. Because the location was good, we still extended our stay, totaling four nights. The last two nights were booked directly at the front desk. We waited a long time to check in again, and they ended up giving us a room right next to the elevator. The staff member, who seemed to be Southeast Asian, had a very perfunctory, almost rude, attitude. The soundproofing in the room was also terrible; the elevator going up and down sounded like a train passing downstairs, and I was woken up several times at night. Since we had too much luggage, we were too lazy to change rooms.

The room was incredibly spacious, the bed super comfortable, and the linens were top-notch. The front desk staff were very nice, and the WiFi was fast. The view was amazing! Right outside the north exit, you can stroll along the Yarra River to the sounds of beautiful music – it was incredibly chill. If you exit the south door and cross the street, you'll find a 7-Eleven, McDonald's, a great brunch spot, and a steak restaurant. Inside the hotel, there's KFC, Japanese, Thai, Italian, and Chinese restaurants, plus a food hall with lots of delicious and affordable Chinese options that stay open late. We even had some warm Singapore Laksa after coming back from the Great Ocean Road. Taxis are also convenient; the taxi stand is right in front of the waterfall lobby. Many day tour pick-ups are here too, so coming back late isn't a safety concern as you step right into the hotel. Public transport is also good, with tram lines 85 and 96 very close by, and Flinders Street and the Cathedral within walking distance. I feel like I made the right choice! I booked it for over 1200 a night, and it's much better than what you'd get for 1200 in city centers like Beijing, Shanghai, or Shenzhen.

Subtle yet luxurious, with friendly staff, including a Chinese-speaking receptionist. The doormen were also excellent, helping me pinpoint locations for taxis since ride-sharing apps default to no parking at the hotel. I had to verbally communicate with the driver upon arrival, and everyone here is very willing to help. The rooms are spacious, and bottled water, small soaps, and other amenities are replenished during turn-down service.

The hotel is very close to the train station and the service is excellent. We had to ask the front desk to change rooms in the middle of our stay because of noisy neighbors, and they quickly moved us to a higher floor. Out of all the hotels we stayed at in Sydney and Melbourne during our Australia trip, this was the only one that provided bottled water, which was a really thoughtful touch. The princess-themed decor and limited edition bear display cabinet on the second floor are also very lovely.

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

This place is excellent! It's very close to the tram stop, making it easy to get to Queen Victoria Market. It's also near a free tram stop. The room is spacious, and you can even cook in it. The bathroom is also big. It felt very comfortable, just like being at home. I stayed in a family room with a large double bed and a big sofa. The cutlery and cooking utensils were all well-equipped. I cooked all my meals here because there's a very well-stocked supermarket nearby. You can buy all the ingredients there that you'd find in street restaurants, allowing you to cook yourself and save a lot of money.

The location is excellent, I just returned my Hertz Thrity car downstairs after return my buffing billing. The room is so clean and spacious. In CBD sooooo many choices to eat. Also we join local tour in nearby stop. Just one thing which I aware in the comment is still the staff atttude….. one in the morning is really unhelpful to answer guests not only me but all. But the afternoon duty is much much better and help me to find even some hangers and put in the room the next day.

The room's cleanliness was a bit subpar, especially the floor. However, the facilities were quite comprehensive, including a washing machine, dryer, and refrigerator. We booked two rooms for our family, and one of them had a washer-dryer combo instead of a separate dryer, which wasn't very efficient. Room cleaning was also a bit inconsistent; one room was cleaned daily, while the other wasn't. Furthermore, the hotel's internet speed was terrible. It was okay during the day, but the Wi-Fi was practically non-existent in the evening – barely enough to send a few messages, and sending pictures was almost impossible. On the positive side, the hotel's location is excellent, very close to Victoria Market, and convenient for public transport to other places. There's also an Asian supermarket and various other shops downstairs.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.