4-Star Hotels in Hamburg

My stay at the Crowne Plaza Hamburg - City Alster was absolutely superb. From the moment I arrived, the elegant and professional atmosphere was noticeable. The room was spacious and beautifully appointed, with a incredibly comfortable bed and a fantastic view. The location is also ideal for both enjoying the beautiful Alster lake and accessing the city center. It’s the attentive service and premium amenities that set this hotel apart. I felt thoroughly pampered and would not hesitate to return for another luxurious stay.

A fantastic experience! The supermarket and laundromat are within walking distance, and the breakfast service was excellent. Breakfast included my favorite German and European pickles, scrambled eggs, boiled eggs, crispy fried bacon, various honeys, a wide selection of breads, four types of yogurt, and a variety of fruits to add to the yogurt, as well as fresh fruit. There were also many unique juice options, and iced and sparkling water choices. A quick greeting from the staff allows you to bring your own coffee or hot tea to the smoking area outside (but remember to return empty cups to the restaurant).

Nice and friendly staff who provide service that lives up to the high standard expected from Novotel. They were welcoming, helpful, and attentive throughout the stay, making the overall experience very pleasant. The hotel is well situated in a public transportation hub, offering easy access to many tourist attractions, which makes it a convenient base for exploring the city. The combination of a great location and excellent service made the stay comfortable and enjoyable.

The hotel location is great, just a 5-minute walk from the Hamburg Airport departure level. The room was spacious and the bed was comfortable. I was charged an extra 25 euros for early check-in (2 hours prior). The front desk staff accidentally charged me for the room twice, but after Ctrip intervened, the duplicate charge was refunded a few days later. Overall, I'm quite satisfied.

Overall the rooms are spacious, clean, and comfortable. Two points worth noting that guests should be aware of: 1. The curtain pocket (the part at the top that hides the curtain rail) is not deep enough, so plenty of light comes in around it. For people use to full blackout in bedrooms, this may be disturbing - especially when the sun rises in the morning. 2. As noted in some other reviews, the pillows are EXTREMELY low density. They are so low density, that there is close to zero support once lying on them and the weight of your head has compressed the filling (down I think). I fortunately brought my own pillow, however if I had not, this review score would be much lower as it would have made it difficult for me to sleep the pillows are so unusually soft/airy.

“Our stay was absolutely fantastic! The entire property was clean and well-maintained. The city center location was perfect to get from one attraction to another. We were very satisfied and would love to return!”

I went for a bathtub, but the randomly assigned suite at the beginning did not have a bathtub. After feedback to the front desk, I learned that not all suites have a bathtub. OK fine, but they still moved me to a suite with a bathtub. The room was not as clean and tidy as expected. There was a blood stain on the sheets. We reported this to the front desk, but there seemed to be no compensation measures. They just said they would improve next time. There is a big gap with the 4-star hotels in Italy. It needs to be carefully improved in the future. At least it should be as clean and hygienic as a fast hotel. (In addition, you will get two bar drink coupons when you check in, and you can go to the bar to get beer or sparkling wine in the evening)

I recently stayed at this hotel and had a wonderful experience. The rooms were very clean and well-maintained, with everything feeling fresh and in great condition. Overall, it’s an excellent choice for anyone looking for a clean, comfortable, and budget-friendly stay. I’d definitely stay here again and recommend it to others.

This hotel is in a great location near the train station and in the centre of the city. The room was very clean and the bed was very comfortable which is always important to have after a long day of activities.

Hygiene: as always good. Environment: The location is as general as ever, and there are supermarket restaurants nearby. There is a fried fish restaurant, which is affordable and delicious. Service: as always good. Facilities: as always good.