Featured facilities: Pool, Spa, Station pick-up service
Very Good
94 reviews
8.3/10
1 night
From JPY 9,572
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Hotel near Zona Hotelera, Cancun 100% of visitors choose this area
Price per night from:JPY 29,697
8.6/10
Very Good
ZZaijianadadebeijingwaExcellent hardware, disappointing service
The hardware conditions are very good, and it is the newest hotel in the hotel zone. The view from the rooftop is excellent, with the Caribbean Sea on the left and the lagoon on the right. Under the sun, you can see 5/6 different colors of blue and green, which is very beautiful.
The hotel is not All Inclusive, so it is relatively quiet, which is an advantage for us.
But the software (service) is lame!
1. I placed a Didi deli order and informed the front desk in advance. The front desk said that they would not put it in the refrigerator, but the bar and restaurant are 10 steps away from the front desk, which is completely unreasonable.
2. The plane arrived at 7 am and arrived at the hotel at 7:30. The front desk told me that I could not check in early and had to wait until 3 pm. It was too dogmatic. But why can the airline staff check in early?
3. I asked for towels twice and waited for 40 minutes; I asked for facial tissues three times, and finally I went to find the waiter myself.
4. The handle of the shower was broken and the repair was not timely.
5. There are yellow watermarks and spots on the pillowcase.
I stayed for 5 days. The hardware is really good, but the service is too bad. I will choose another hotel next time.
GGuest UserThe hotel is in a great location. The beach downstairs may be the best in Cancun, with fine sand and clear water. It is a 10-minute walk from the port, and it is convenient to go to Isla Mujeres. The food here is also good, with stewed pork and stewed chicken, rice, and the drinks in the bar are delicious. Sometimes there are performances at night.
The front desk service attitude is quite good, especially the male front desk in a dark blue short-sleeved shirt and glasses, who has a very good attitude.
Overall, it is very good and suitable for vacation. Ordinary rooms can see a little sea at the edge. If you need a sea view, it is recommended to have a sea view room. Seaside hotels are more humid, but the sea is indeed beautiful.
Hotel near Zona Hotelera, Cancun 100% of visitors choose this area
Price per night from:JPY 54,803
8.4/10
Very Good
OokonomiyakiHairdryers and shampoo are provided.
The restaurants seem to rotate daily, and there were only about three places where you could actually eat. You can eat and drink until 3am after check-out. I didn't know this until I checked out, so I had other plans and couldn't use the facilities. Some staff were friendly, while others were cold or annoying. The morning sunrise was beautiful. I think the main attraction was the pool rather than the sea. In fact, most people were playing in the pool.
Hotel near Zona Hotelera, Cancun 100% of visitors choose this area
Price per night from:JPY 25,151
8.3/10
Very Good
GGuest UserA pleasant stay. We received a room upgrade to ocean view which was lovely. Good size spacious rooms and comfortable bed.
Amenities at the sister hotel next door were better than ours but because you can access both, this was not an issue.
Friendly, helpful staff and good food from the three restaurants we tried. All inclusive drinks in our package were local and not very enjoyable - this would be my only gripe!
Hotel near Zona Hotelera, Cancun 100% of visitors choose this area
Price per night from:JPY 27,733
8.3/10
Very Good
GGuest UserI love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome!
Great location next to the beach.
Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.
Hotel near Zona Hotelera, Cancun 100% of visitors choose this area
Price per night from:JPY 29,286
7.7/10
Good
SSavvyTraveler27Family trip.
We requested a late check-in due to our plane's itinerary. Since there is a 24-hour door staff, there was no inconvenience.
The room was just what we needed. It also included a fridge, microwave oven, toaster, induction cooktop, and dinnerware.
A convenience store, a pharmacy, and a supermarket are within walking range, as well as the access to the beach.
One thing to improve is toiletries size, especially soap and shampoo.
Hotel near Zona Hotelera, Cancun 100% of visitors choose this area
Price per night from:JPY 9,206
7.6/10
Good
GGuest UserWe went to Cancun to end our honeymoon. We were greeted with a massive smile from all the hotel staff. Merary kindly checked us in. She saw we were on our honeymoon and very kindly upgraded us to an incredible room with the swim up pool. The room was stunning. We could chill in the pool whilst facing the beach. Not only did we get an upgrade we arrived at our room which had been decorated with balloons on the bed and the word love written with ribbon. We were also given a little cake too. The staff for our whole stay could not do enough for us. The food and drink options available were amazing! So much choice for both. The bar at night could have maybe done with another member of staff serving as we were waiting a long time for drinks but was worth it. The location of the hotel is perfect for the beach but also being so close to many other restaurants and bars in La Isla. Would 100% recommend this hotel.
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What is the average rate for 4 star hotels in Cancun?
For 4 star hotels in Cancun, the average price on weekdays is JPY 44,598, and the average price on weekends (Friday–Saturday) is JPY 46,652.