Featured facilities: Golf course, Pool, Executive lounge
Very Good
110 reviews
8.9/10
1 night
From BRL 1,335
Check Availability
You Might Like
Cancun Hotels with BreakfastCancun Hotels with Twin RoomCancun Hotels with 1 Double BedCancun Hotels with Swimming PoolCancun Hotels with Free Cancellation
Featured facilities: Golf course, Private beach area, Pool
Amazing
110 reviews
9.4/10
1 night
From BRL 4,643
Check Availability
See All 5-Star Hotels in Cancun
Latest Reviews for Cancun hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay.
9.2/10
Great
GGuest UserHotel is located at the north east point of Cancun strip, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service.
Hotel near Zona Hotelera, Cancun 84.6% of visitors choose this area
Price per night from:BRL 3,545
9.0/10
Great
SSelahattinExcellent welcome. I am leaving the hotel very satisfied. There is a very high quality service. The staff is friendly. The cuisine was delicious.
Hotel near Zona Hotelera, Cancun 84.6% of visitors choose this area
Price per night from:BRL 2,258
8.9/10
Very Good
GGuest UserI recently stayed at this hotel and noticed a few areas for improvement:
1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet.
2. The room was very humid, and I hope the hotel can add a dehumidifier system.
3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach.
4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it.
5. The Wi-Fi was slow and unstable, which was inconvenient.
6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options.
GGuest UserThe location is a little out of the way, but it's very quiet and the price is very reasonable. We booked an inner sea view room, which was quite comfortable overall. The infrastructure downstairs is very complete, and there are many tourists. The staff are quite welcoming, and there are several different styles of restaurants. My favorite is their beach club, which has great tribal performances and beautiful scenery. The only thing I don't like is the excessive seaweed on the beach, which affects the appearance.
Hotel near Zona Hotelera, Cancun 84.6% of visitors choose this area
Price per night from:BRL 1,773
8.8/10
Very Good
GGuest UserLet me start with the good things: all-inclusive, worry-free, food and beverage standards are really good (Japanese food is actually delicious for Asians, especially scallop melt; there are performances every night, the beach is beautiful (you can also walk to the Hyatt Beach next door for free & watch dolphins). Then let's start the complaints: I was in a really bad mood when I entered the hotel on the first day. They said that the whole hotel has sea view rooms, but they gave us a room with the most trees in the whole hotel!!! (I observed around the hotel), as shown in the picture, you can't see the sea at all... The phone was broken and I couldn't call room service or the front desk; there was no refill in the pen, and the device on the top of the door fell down and almost hit someone, the bathroom was old, the toilet cover was peeling and it hurt the skin when you sat down, the shower head was as shown, rusty + seriously clogged... Then the toilet was clogged, we had to go to the front desk to call someone to fix it. The bedding was very damp. At that time, I felt that I was wasting 6000rmb a night. There was no way to make an appointment for free activities by phone, you had to go to one end of the beach to ask, and when you asked, they said it was windy and there were two free kayaks and padel. We couldn't play boarding. When we asked when the wind would be less, we were told that we couldn't play all day. Then they promoted snorkeling (for a fee). After we left, we saw many people playing kayaks two hours later... We were too lazy to cross the entire sun-bathed beach to ask... The food was served very slowly. I don't know if it was to extend the dining time... Many restaurants had seats available but said that they couldn't serve us and we had to wait in line... In summary: If you want to book this hotel, you must be mentally prepared. Your money is spent on food and beach. Don't expect five-star hotel room facilities and services. Secondly, be prepared for endless tips to enjoy good service, otherwise you will be frowned, cold-faced, and neglected... The last two photos are of the rooms on the first floor that were being cleaned. They have much better sea views than the rooms on the second floor where we stayed 😩😩😩
Hotel near Zona Hotelera, Cancun 84.6% of visitors choose this area
Price per night from:BRL 3,211
8.8/10
Very Good
RRakeshjyotisalesStayed 5 nights. Very lively and party vibes. Food is average buffet is horrible like canteen food. Staff is good. If you tip well they remember your choice of food and drinks. Cocktail are good. If you want to relax then not a good choice but if you want party 16 hours constantly then it is right choice. Advise to management pls improve food quality and variety and room amenties
Hotel near Zona Hotelera, Cancun 84.6% of visitors choose this area
Price per night from:BRL 3,027
8.7/10
Very Good
QQiThis resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much
夏夏志坚The hotel provides a full set of family facilities, the balcony is a sea view, washing machine dryer microwave oven induction cooker and other kitchen utensils and tableware, suitable for a family to come to vacation, you can cook your own food, there is a convenience store in the hotel selling food and daily necessities, the price is very favorable
ZZhoukaixinThe room facilities are old, but there are several great restaurants. I will try them again. I didn't eat enough this time, so I will come again next time. The sea view room is worth it. You must bring your own toiletries, shampoo and conditioner. You must!
GGuest UserThoroughly enjoyed my stay from the moment I arrived with private concierge check in and services. Special dinners in the White Room and excellent service by both Luis’, the host and the chef who provided my companion and I with a truly memorable meal experience in comfortable and quiet surroundings. Beautiful beach and views, will highly recommend. Good value as well!
Hotel near Zona Hotelera, Cancun 84.6% of visitors choose this area
Price per night from:BRL 1,347
Frequently Asked Questions
What deals are there for 5 star hotels in Cancun?
Trip.com offers various promotions and discounts for 5 star hotels. You can check the promotions page to see what promotions are available on Trip.com.
What is the average rate for 5 star hotels in Cancun?
For 5 star hotels in Cancun, the average price on weekdays is BRL 4,613, and the average price on weekends (Friday–Saturday) is BRL 4,892.