5-Star Hotels in Lhasa

I rarely leave reviews, but this time I absolutely have to. We booked three rooms for a two-night stay. First, I'd like to thank the InterContinental for upgrading one of our rooms to an executive room. However, this is, without a doubt, the worst InterContinental I've ever stayed at. Firstly, on our check-in day, we informed the front desk that we had an elderly guest who needed an oxygen concentrator. That machine rattled and clanked all night, making it impossible to sleep. The next day, when we asked if we could get a different oxygen tank, the butler actually told us that the hotel had no other equipment, essentially implying, 'Just deal with it.' On top of that, on the first night, there were people arguing loudly in the hallway, and not once did any hotel staff intervene. Secondly, on the second day, around 9:15 AM, I specifically called the front desk to ask for a light cleaning of the room. The front desk even asked if we wanted the sheets changed, and we said no. Yet, when we returned to the hotel around 6 PM, the room hadn't been cleaned. I called the front desk again and had to urge them three times before a staff member finally came knocking on our door, sluggishly. Upon entering, they complained, saying we had told them not to clean the room. I'd like to ask when and where the staff member ever saw anyone from our room, and who said not to clean the room? Is this how five-star hotel staff are trained – to complain to guests and get scolded by the front desk? Is this the InterContinental's service standard? On the second day, during checkout, I went to the front desk to ask for a bag to put some small items in. The front desk initially said, 'Go get it yourself from the concierge.' I just want to know, it's at least 60 meters from the front desk to the concierge; are guests supposed to go retrieve it themselves? I asked if it could be delivered to the front desk, and the staff said it would take a long time, and I should wait in my room. The result? I never got the bag even by checkout time. I ended up carrying a metal box out the main entrance, and the front desk staff didn't even offer an apology. I just want to ask, does this kind of service meet your standards? Which five-star hotel provides service like this? I really shouldn't try to save money next time. I'll stick to Shangri-La, honestly.

It is a very good hotel in Lhasa, but the daily service is really not good. The order is for three days, and the room fee is prepaid, but the room card is only given for one day. I was very tired after playing outside in the evening of the first day, and I had to go to the service desk again to handle the procedures. What a hell! The faucet in the room has no bubbler, and the water flow is divergent when used; the shower head is full of scale, and many holes cannot discharge water, and the water flow rate of the water outlet holes is very fast, which is very uncomfortable on the body. In fact, just scrape the small silicone outlet, and you can only do it yourself. It is called a VIP building, but we are obviously not VIPs. Maybe there is a reception task. There is a parking space next to the entrance of the VIP building, but it is not allowed to park, and it would rather be empty all day. Alas, it is obvious that we asked for trouble when booking the room. The decoration of the whole building is still very luxurious. The room is quite large, the hygiene is still OK, and the oxygen supply service is real. The breakfast is quite good, with rich varieties, many local characteristics, and the dining service is quite good.

The service and facilities of this hotel are really surprising! Service: The front desk speaks softly and is very warm. Facilities: The bedding in the room is soft and comfortable, and the bathroom equipment is of high quality and easy to use. The public area is full of design, whether it is the lobby or the lounge area, it is very atmospheric and comfortable, such as the green plants and warm lights everywhere.