Hotels near Gandantegchinlen Monastery, Ulaanbaatar

Facilities: The hotel looks well decorated, and there is a four-star plaque hanging in the lobby, but it feels that the details are not up to the four-star standard. Hygiene: It looks good when you enter the room, but many details are actually not clean - 1. Both mouthwash cups are dirty (there are traces of being burned and melted by cigarettes, maybe some guests use the cups as ashtrays?); 2. The glass cups in the mini bar are obviously not cleaned; 3. The toilet area is not mopped; these are all obvious stains. Environment: The whole environment of Ulaanbaatar is very windy and sandy, and the cars on the road are dirty, so the hotel is also very dusty, about 25 minutes walk from Genghis Khan Square. Service: I don't know if the English communication is not smooth, the service is disappointing - 1. On the first day, the front desk asked us whether we would eat breakfast in the room or go down to the restaurant. We said we would go down, but they knocked on the door and sent it up at 8 o'clock (breakfast was a Western set meal); 2. On the second day, we chartered a car to go out before 9 o'clock, so we told the front desk that we hoped it would be sent to the room at 8 o'clock. As a result, when we went down at 8:20, he said he forgot... After waiting for 5 minutes, we hurriedly ate in the restaurant; 3. The staff who cleaned the room also forgot to give us toiletries... But when we checked out, the front desk helped us use the software to call a car to take us to the train station. Regarding the trip to Mongolia, we chartered a car to go to Terelj National Park. There was a horse riding project on the roadside. It was originally said that each person would pay 25,000 yuan for a round trip (2 hours). There were two of us, but in the end they said that the total was 150,000 yuan (including the person who took us on horseback riding, which was also included in our expenses). We agreed, but the guy leading the team couldn't tame one of our horses, so we only rode for 20 minutes in total and took the car back. In the end, they said they would charge 100,000 yuan... In such a place, we considered ourselves unlucky to encounter such ”barbaric” behavior. The 20-kilometer road on the return trip was blocked for 3 hours (the tour guide said this is a daily routine in Ulaanbaatar). There are many Koreans here, and the chain convenience stores are all Korean GS25 and CU. In general, if your vacation is very precious, Mongolia is not worth traveling.

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.

Great location friendly staff and a clean and tidy room. I was always greeted by friendly helpful staff each day The rooms are safe in a relatively quiet location but close to the centre of the City. If you are here on business or pleasure a simple fuss free stay be it business or pleasure. If I have the good fortune to come back I will stay here again and certainly recommend it

I came through Ulaanbaatar last year for a horse riding trip last year, and stayed in Springs Hotel before we went on to our trip. Before i flew home, the operator put us up at the hotel again for the last night. I couldn't find my card key when i was checking out and was fined USD10 for it. I was told that if i come back again, i could get the money back. I smirked and said well the earliest i would be coming back would be next year. They said that was ok. Fast forward to this year. When i came back, they refused to return my $10 to me. They said i had to return within a month (Anyone would tell you that's a stupid condition because how could you expect a hotel guest (who is a foreigner) to come back within a month). The girls got their manager to speak to me. My friend said that even before the lady opened her mouth, she already had a look of determination (that she was not going to pay us). The manager, Tuul had an appalling mannerism. She spoke in a very argumentative and belligerent manner and insisted that they would not return my $10 to me. I explained that i was told it would be ok for me to return a year later.. If i hadn't been told that, i would not have bothered to bring the card back. She then asked for a pink slip saying i would have been given one. I said i wasn't * i really wasn't) but they saw my card, they found my records of having stayed there.. so they knew i would have been charged $10 (they also said I don't have proof they have my USD10).. She looked like she couldn't comprehend.. started raising her voice as she tried to stick to her stand of not returning my money to me. I got so fed up, i told her that she could keep my USD10. I am now posting this experience online because I think it's appalling that they refused to return my money to me even when the facts are very obvious. It's very sad for the hotel if they are trying to make money from door cards. In the first place, the cost price of such a card is less than USD1. I knpw because i have a lot of hotelier friends. So USD10 is blatant profiteering. No wonder they wouldn't return the money to me. Even when the facts are obvious. I got so angry i asked for the card back. they gave it back cos they rather keep the money (an acknowledgement they knew they had my money but just didn't want to give it back). Shame on you, Springs Hotel.

The hotel has been renowated in 2024 so everything is very nice and clean, but still a lot of room for upgrades, especially regarding to the restaurant and coffee shop - they are not even close to the 5* hotel level

I stayed at Edelweiss for a total of 7 nights as a solo traveler. It is considered centrally location but it is actually a little west of central, still a great location. Because of the traffic congestion, walking is the best way to get around (I averaged 2-9 miles a day). The rooms were clean, 2 bottles of water provided daily. The reception and housekeeping staff very nice, always available. The restaurant cafe is run by a different company/owner. It feels like a lounge and is nice place to hang out with glass of wine after long day touring. It is also popular with locals. It was closed on Sunday. The pasta dish & pizza were excellent. The complimentary breakfast buffet included tea & coffee (with warm milk for your coffee), juice drink, a very yummy cold oatmeal concoction with apples, yogurt, fresh fruit, eggs with meat to order. The breakfast coffee was subpar, but the restaurant served a great cappuccino (approx US $2.332). I didn't see an elevator; all rooms are on the 2nd & 3rd level. The hotel is tastefully decorated and the art on the wall is for sell. Just 1-2 blocks west are two restaurants that I highly recommend: Italian restaurant Albero's (on the east side of the Mika Hotel) and Lonsdale Art Lounge. There is no airport transfer service. I took a shuttle from airport for US$10.00. For my return to airport, it cost me $20.00. Allow minimum 1 hour. The street names in UB are confusing with poor signage. I consider the hotel to be on Embassy Rd., not Chin Van whatever Street.

1. The location of the hotel is good. It is very close to Sukhbaatar Square on foot. It is also convenient to eat nearby. There is an excellent balcony on the roof, which is great for watching the sunset. 2. After staying for three days, the room was not cleaned every day, but the room was not cleaned every day. I communicated with the guy at the front desk, and it was like a chicken-to-duck talk. Every time I did it well, every time I didn't clean it. Only the young lady spoke better English and could make arrangements immediately after communication. 3. There is breakfast in the restaurant on the 6th floor, the variety is average, and there are CU and gs25 downstairs which are very convenient.

The Flower Hotel has 180 rooms and is very popular with local, Asian and Russian travelers. My room was very large, the bathroom was also and there was a bathtub. Room service was confusing, sometimes lacked toilet paper, some other thing. The facilities were good, but they came into the years and without much snack. The bed was very good, air conditioning worked. The Indian and Japanese local in the house I personally found moderate and overpriced, the Korean on the cross is fantastic. Breakfast is versatile, but unfortunately in a jewelry windowless room. Very difficult: the indoor rooms close shortly after 21:00. I didn't understand that at all - often I came there just from the work and finally worried about the corner of the mini market. The staff is very careful. Location: The hang down is the shopping mall Emart with mostly Korean range and large food department - closes at 22:00. At foot you can reach something - sometimes faster than in the taxi through the bust. What was really nice: from the lobby to the room you have to get down a stairway to one gang, then again a stairway to the lift. As I always took several baggage to work, it was my daily sports exercise - although not rarely an hotel staffer hurried and helped. But all in all I felt very well.

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.

Excellent location in that it was near a lot of restaurants and stores. The rooms and bathroom were very clean! Shower stalls were very spacious! Owners were very kind and nice! I like how they serve us breakfast every morning. I also like how they had a kitchen for me to use if I had to cook my own food! Lot of tourist brochures to look at for someone who is interested in taking a city tour of Ulan Bator. They also had a treadmill to exercise, tv to watch, and a guitar to play, chairs and couches to sit if a guest needed it to. Will be more than happy to stay at this hotel again if I ever comeback to Ulan Bator!