Hotels near Esentai Park, Almaty

Very nice hotel. Decoration is new. Location is convenient. Receptionist and concierge are enthusiastic and very helpful. Bed is comfort. Air conditioning is good. Very nice hotel. The decoration is novel, the location is very convenient, and the front desk and bellmen are very friendly and helpful. The bed is very comfortable, the air conditioner is also very comfortable, and there is no noise.

It is an old property with Soviet Union Style. Room layout is a bit weird to me, we booked a queen-sized bed room for 2 adults and they gave us something like a room with connect room of 1 single bed. Bathroom is small and old, dont expect much. The only good things is the breakfast spread with wide variety of dishes both local and international. Great selection for cheese & cold cut. Staff are friendly & helpful but I have an impression that they are understaff as both check-in & check-out need to wait for quite a while. Staff can speak English but not fluent.

An iconic hotel, grand and impressive. Beautiful ambience, great location, top class breakfast spread, high speed WiFi and helpful staff. Though, I arrived one day late to the hotel, the receptionist was kind to provide me room that with an upgrade. The view of snow clad mountains from my balcony was scintillating. I arrived late night, but I could get something to eat, thanks to the intervention of Lady Manager. I also got sumptuous packed breakfast as I left the hotel for a day trip quite early in the morning. The restaurant is pretty good,though a bit over crowded during breakfast. A must stay to enjoy the hospitality of this great country and people.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

Comfortable hotel. Even in the center it is isolated from traffic. Good sleep. Good WIFI, hot water and temperature of A/C. Stayed twice at the beginning and at the end of tour and both times were comfortable. Breakfast is good but requires a bit better service.

The Rixos hotel located in the center of Almaty has the best lobby. The moment you enter the lobby it gives you a feel of grandeur. With its comfortable sofa seating for more than 100 people it is by far the best I have seen in the whole of Almaty. You can relax, have meals and literally just spend the whole day there. The standard rooms are comfortable with a choice of pillows and a good mattress. However, the room service and house keeping are quite slow. The housekeeping has to be told time and again for towels, water, etc in the room. The Buffet breakfast was quite disappointing as there were no vegetarian items on the menu. The eggs, omelettes, pancakes were really bad and had no taste. For a full hotel there was a small toaster for more than 200 guests which took forever to toast a slice of bread. It's a shame that such a good hotel has a really sad service which definitely should be spruced up to keep up to the five star tag !!!!

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

I really like everything here.

The hotel is located in the villa area under the kok tobe mountain, south of Almaty City. There are not many rooms, but each room is large and the facilities are very good. There are Chinese chefs who provide a lunch and dinner buffet or a la carte. 20 minutes walk to the top of the mountain (about 1.3km) There are very good restaurants, of which abay has Kazakh meals, outdoor seats can see the scenery of Almaty City, and there are performances in the evening, which need to be booked in advance. Hotel staff can take to shooting, horse riding, fishing and other activities, need to pay extra fees. You can also send the plane for free. When we arrived in Almaty, due to the problem of the customs system in Kazakhstan, the customs was delayed for tens of minutes and the staff has been waiting. The hotel is not far from Almaty Medeu Snow Field, about 12km. The guy who dropped off the plane said that someone had booked their hotel when they came to ski in winter.