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9.6/10
Amazing
GGuest UserBeautiful hotel with great, quiet location on the beautiful beach section. Staff are very friendly and effortless. Breakfast was delicious, good choice and sufficient portion. Only price-performance ratio is a little unbalanced, but we have had the impression of the whole island. However, a great place to relax.
Loved the free yoga class in the morning. Very lovely.
GGuest UserAbsolutely outstanding stay at para ti. Staff were super welcoming and accommodating, incredible breakfast with many options, gorgeous pools, plenty of chill out areas, and our room was absolutely beautiful.
AAnonymous UserRoom was nice, design is cute. Unfortunately really noisy depending on the room you get. There’s several bars nearby and some you can hear everything until 2 am. Some rooms are quieter though. Location is good if you like to go out. If not then you’re just in the epicenter of noise.
Cleanliness was good but they never came to clean the rooms/fill up water/take the trash.
Staff was nice and helpful.
GGuest UserExpérience déplorable au HM Villas Palapa del Mar. Malgré une réservation confirmée 5 mois à l’avance pour deux lits, l’hôtel a tenté de nous imposer un lit simple à l'arrivée.
Le cauchemar logistique a continué le lendemain :
Obligés de remballer nos affaires et de les stocker à la réception.
Au retour d'excursion à 13h, la chambre n'était pas prête.
Après nous avoir demandé de revenir 1h plus tard, on nous a encore imposé 40 minutes d'attente supplémentaires.
Comble du manque de respect : nous étions dans la piscine juste devant la chambre et avons constaté qu'aucun personnel n'y était entré durant toute notre attente. La chambre était donc vide alors qu'on nous faisait patienter inutilement.
Une gestion des stocks défaillante et un personnel de réception qui manque cruellement de professionnalisme. Le cadre ne compense pas un tel service. Passez votre chemin.
VValienteThe location is very good, very close to the beach.
Very friendly staff. Vegetarian-friendly breakfast.
Only problem. The mosquito net did not cover the entire bed and the Holbox was full of mosquitoes.
GGuest UserLocation, Good compromise if you want to split time between their beach club and going downtown for dinner, drinks, party.
The downside is that you can hear the music from a club nearby till midnight, it isn't loud at least in my room, but some may have problem sleeping.
If you want a quiet place you should look further from dt.
Service, it's pretty good, staff is friendly and happy to help.
Beach club, nice but small beach, lots of shade, staff can get overwhelmed with the orders, resulting on a bit of chaos. (Beach bar was closed due to a recent storm, so things may be different when open). You can have some of your own drinks and food.
Rooms (at leas mine) rustic construction, be ready to hear some outside noise and other rooms noise. They are kept clean, no insects, well maintained. Bed was firm. Shower was acceptable (variable pressure, takes to figure out how to get the right water temp.). Towels, you'll have to ask to be swapped (you're on a small island and h2o is limited).
How fast is service in Holbox? well not fast, you're in an island in the Caribbean so if you expect fast service it'll be hard to find here.
GGuest UserHotel and wonderful service, with trained and professional people, very hosts and providing good information on the place ...I will certainly always recommend this hotel for future visits to Holbox.
We were even allowed to use the rooftop pool, having already check out , waiting for the time of return on ferry in the afternoon.