Premier Inn Birmingham City Cente (Exchange Square)

Reception services very good. Staff very courteous. Room is clean and comfortable. Breakfast is very basic.

I travelled up for a business trip and found it very easy to navigate myself from the train station to the hotel. The hotel itself was amazing - clean, great staff, comfortable room. The only thing that let the place down was the area. It was full of people outside the hotel all drunk. I wanted to nip to the shop for a drink but I changed my mind - I wouldn’t have felt safe alone.

Considering the price you pay. the road noise is next to non-existent. The facility is super clean and easy to navigate. The dining area is amazing. The foyer is comforting and warming. The rooms are well equipped and clean and the staff are above excellent. stress free, easy to sort.

I travel 6-10 times a year to Birmingham as part of an Apprenticeship at Aston University. I have stayed in various budget style hotels in the last two years, and saw this Premier Inn before it was even opened, but this was the first time I decided to book it. It is now the closest of the budget hotels to campus, and has all of the city centre amenities in walking distance. The room was typical of a Premier Inn room in furnishings, size and layout, but I was impressed with the cleanliness and presentation of the room. I noticed only a couple of minor issues but they either were not worth bothering reception with during our visit, or impacted us only to a negligible degree. These were: dead batteries in the remote, the towel hook missing from the back of the bathroom door, and the desk unit seemed to be very wobbly if pushed from either end (other than this it was stable and fit for purpose, but if someone were to fall into it from the ends, i'm not sure it would break the fall). The air conditioning was easy to use, and welcome as I prefer a cooler room. The requirement of scanning your card for the lift and only being able to choose your own floor is a nice security addition, and the bathroom was spotless with the wall-mounted toilletries full. Tea and coffee supplies are topped up on a 'help yourself' basis from reception, and if I took a new teabag and milk each time I passed through, I was never without. The hotel is ideally located for quick eating options, in addition to the onsite restaurant/bar there are other establishments on the ground floor of the neighboring building including Starbucks, Greggs, Co-Op and a McDonalds. For our specific purposes, the hotel is equidistant between campus and the city centre so it was easy to get to classes, but also easy to meet up and eat out with colleagues who were staying elsewhere in the evening. We used the parking at Millennium Point car park, as we have done since the course started. It is a 5-10 minute walk away, depending on how laden you are with luggage, and is safe and secure. We leave our cars there when we arrive and they are always safe and secure when we return to them 2 or 3 days later. Also this trip, my parking cost £29 for about 56 hours use. Beware the barriers close between midnight and 0600 but if you're not going to need to move your car overnight, I'd definitely recommend this car park. The NCP High Street is closer to the hotel, which has 24/7 access but will cost more.

Lovely room, thanks so much for all your help at reception to Sally, Nasim and Afua, what a lovely welcome you gave me. Lovely food too. Really helpful staff. Nice restaurant. Comfortable bed and great view. Bathroom was really clean and had a good sleep.

Fabulous value for money. They have books for kids available to borrow or buy in the lobby, as well as cuddly toys and activities. Direct hotline to a taxi service for guests. Location is great for inner city and Aston University visitors. Staff are friendly and helpful. And the breakfast is delicious!

Staff were polite, room was cozy & mostly clean. Wi-fi was absolutely abysmal, the 'ultimate' package is £5 a night and pretty much required for general browsing use.

Nice staff. Room nice too. Restaurant seemed expensive though. I had trouble finding cheap eateries in Central Birmingham so settled for a burger place quite a long way from the hotel and settled for Wetherspoons up the road in the morning. Hotel was good, but not sure if I will return to Birmingham - I got the feeling the city is more geared up for students and young visitors, and particularly overseas visitors. As a short-stay UK domestic travel visitor in my 40s I didn't really feel welcome or that I 'fitted in' once I left the hotel and went out to explore, so will avoid returning. Also, could not find any greenspace at all in Central Birmingham and the city is dirty and poorly signposted for visitors, if you ask me (I got lost and ended up in Ladywood last night, which wikipedia said is a 'rough area'). I now realise that Birmingham City Centre might not be the right leisure trip destination for me personally, but if anyone else is visiting the City I would recommend this particular hotel (good value for money if you are on a tight-budget).

Not the safest part of Birmingham! Hotel is within minutes of the centre but loads of police, ambulance presence in the area. Absolutely no WiFi in the hotel and signal on my phone was often non existent