GGuest UserComing from Zhejiang to Beijing, I was truly amazed by the service here.
The service at the Grand Hotel Beijing is outstanding. I strongly recommend a raise for the concierge team – they are truly the face of the hotel and must be among the best concierges in hotels nationwide. On our first day, a tall, slender gentleman at the entrance greeted us and escorted us to our room. My family wasn't happy with the corner room and requested a change, and he patiently helped us move our luggage up and down. Every day when we returned, the gentleman at the door would greet us with a pleasant Beijing accent. On our last day, checking out and rushing to catch a flight, a concierge (I apologize, I didn't catch his name) who was retrieving my checked luggage told me to run ahead while he followed with my bags. When we encountered a crowd at the entrance, he actually picked up my entire suitcase and ran with it! I'm so grateful; I made my flight thanks to him.
Before coming to Beijing, I researched extensively on Ctrip. Beijing hotels are genuinely expensive and old. Honestly, if this hotel weren't next to the Forbidden City, its facilities would only be worth 400-500 CNY in Zhejiang. However, it's definitely better than the older hotels nearby, and it has been renovated, so guests can rest assured. It's the best and highest-rated hotel near the Forbidden City, and it's also close to Wangfujing subway station. Even though we stayed four nights, the hotel didn't include breakfast, and we didn't touch the mini-bar drinks, mainly because too many sugary drinks don't seem healthy. Also, the front desk staff, both male and female, were very good, and Ms. Jiang, who cleaned our room, kept it spotless.
Next time I'm in Beijing, I'll definitely stay at the Grand Hotel Beijing again.
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