Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

Clean and quiet. The selected room was a good size, the bathroom was clean, and the layout was well-designed. It's so hard to find good value-for-money hotels in central London, so I ended up choosing this one. It's close to the subway station, has a supermarket nearby, and is located in a residential area. The breakfast was rich and fantastic. A great hotel.

I had to escape my previous booking because the other hotel didn't have air conditioning, and at 37 degrees Celsius, I had to quickly search for a new hotel with AC. The transportation here is pretty good; it's a 10-minute walk to several tube stations, and you can take the Elizabeth Line directly to Heathrow. Plus, buses can take you to Regent Street and Hyde Park. There's a large M&S supermarket nearby, as well as Asian food options like Vietnamese and Japanese ramen. Shoreditch, with its many trendy brands, is also within walking distance, making it great for shopping. On my last day, I forgot my passport in the safety deposit box, and the hotel manager helped me retrieve it. It was a bit of a hassle because the next guest wasn't cooperative, and it took the manager an hour to sort it out. I'm very grateful as I still managed to catch my flight.

Dear Indigo London Chinatown Management / Trip.com Support,

My name is Brian, and I am writing to formally raise a serious complaint regarding the conduct of your Receptionist, Sabrine, during my recent stay.

I want to be clear that I genuinely enjoyed the hotel itself. I stayed for two nights after my arrival and was fully planning to return next week for an additional week-long stay. However, because of this incident and the way it was handled, I have decided not to proceed with any further bookings.

On the morning of checkout, Receptionist, Sabrine, came to my door at 11:00 AM and mentioned a £40 late checkout charge. I clearly told her she could come in to explain properly, but she did not. Instead, she expected me to simply accept and understand this charge without clear communication.

At no point was the £40 late checkout fee clearly explained to me in advance. Guests should never be confronted with additional charges without transparent explanation either prior to their stay or clearly and professionally at the time. Neither occurred in this situation.

Additionally, I was informed that there was no luggage storage space available. However, when I checked personally, there appeared to be available space. The explanation provided was inconsistent and did not demonstrate a genuine willingness to assist.

This situation reflects a serious failure in customer service standards. Clear communication, transparency, and professionalism are fundamental expectations in hospitality. As a direct result of this experience, the hotel has lost a returning guest who was prepared to extend his stay significantly.

I expect this matter to be reviewed seriously and addressed appropriately.

Sincerely,  
Brian

The room was very spacious, and it's not far from the train station, Hyde Park, and Kensington Gardens. There are plenty of restaurants downstairs, and a shopping mall and supermarket are also very close by, making shopping and dining incredibly convenient.

The hotel room is very small, much smaller than it looks in the photos. The room is on the fifth floor and the elevator is broken. You have to go to the fourth floor and then walk up. The hotel does not have a chef at noon and in the evening. The restaurant directly buys food from the Chinese restaurant next door and adds a 20% service charge. Avoid it.

We booked two rooms from July 16-20 and 18-20, 2026. On the evening of the 17th-18th, when we returned to the hotel, our rooms hadn't been cleaned. On the 19th, before heading out, I informed the male receptionist with silver hair to please clean our rooms. He replied that he couldn't and would only be able to do it after 4 PM. On check-out day, I forgot my tablet and power bank at the hotel. I called back, and the same male staff member said he would check for me and asked me to call back in 10 minutes. While I was on the train heading back to the hotel, I tried calling again, but no one answered. When I arrived at the hotel, there was no one at the counter. I went to the kitchen to ask them to call a receptionist. The silver-haired male staff member then told me he had checked and there was nothing in the room I had just checked out of, and then he walked away. Later, a female receptionist with black hair came out after checking in another guest. I explained the situation to her, and she called to inquire for me. She said the person on the line reported there was nothing. I then showed her that I had tracked it, and it was still at the hotel. I intended to file a police report if I didn't get it back. The female staff then told the person on the line that the customer had shown proof that the tablet was still at the hotel. After that, I finally received my tablet and power bank back. Hotel staff should be service-minded and honest.

The hotel offers convenient shuttle service to and from LGA, making it easy to get there from the airport. The room was decent, nothing special but not bad either. For New York, I was quite satisfied with the price. The location is excellent, very close to various Chinese restaurants. It feels like the best value for money among the nearby hotels.

This is a great hotel. While the facilities aren't top-notch, they absolutely meet the standards of a four-star establishment. If you're looking for an affordable star-rated hotel with well-maintained facilities, this is definitely your best bet. I only paid a little over 900 RMB per night when I booked.

The location is fantastic! It's super close to the Statue of Liberty ferry terminal, One World Trade Center, the 9/11 Memorial, and Wall Street – all within easy walking distance. However, the soundproofing in the neighborhood is really poor. The subway runs right beneath the building, and everything in the room vibrates when it passes by, so you pretty much have to sleep with earplugs in. On the bright side, the room has tea and coffee, and they clean the room and restock supplies daily.

The location is convenient, the surrounding restaurants are also very convenient, and the hygiene is average

This is the second time our family stayed in this hotel, probably the best choice in Lower East. The hotel manager Milta is really kind and helpful. The cleaning lady Nancy is also very kind and treated our family with extra care. The club and the roof top lounge is also a nice place to hang out and do some work in the morning, and have a drink and spend an evening with friends at night. I'd highly recommend this hotel to anyone visiting New York.

A Treasure on the Bund

This Indigo hotel, the first in China, offers stunning views of the Huangpu River and Pudong from its windows. The rooftop bar provides a panoramic vista of the entire Pudong skyline, with the Huangpu River winding its way through, bustling with boats. Despite its age, the hotel's style and aesthetic remain impeccable! The design concept is both human-centric and fashionable, with attention to every detail. The Michelin steakhouse on the 29th floor is highly recommended!

Came to Shanghai for an exhibition during the National Day holiday. We originally booked Atour Yuyuan, but the room couldn't fit 2 adults and 1 child, so we switched here at the last minute. If I really have to pick out a minor flaw, it's that the location is a bit far from public transportation, but these days, taking a taxi around the city is super easy. This hotel was a pleasant surprise—the room is huge, the sofa bed is plenty big enough for an adult, and the hardware design surpasses many other hotels in this tier. Breakfast was quite good; after finishing, we even packed some noodles to take back to the room, and the staff cheerfully agreed. Very satisfied with the service. The movie theme is also a nice distinctive touch. Overall, given the quality and the price point, it offers great value for money and even exceeded expectations.

Both of our stays at Hotel Indigo Shanghai Dishui Lake were wonderful! The rooms were spotless, tidy, and comfortable, with gorgeous views, and the breakfast offered a great variety of delicious options. A special shout-out to the lovely housekeeping staff member, 'Hua Kai Fu Gui', who went above and beyond every time to accommodate all our requests with great patience. The baby cot provided was clean, the quilt was soft, and our baby slept so comfortably. A heartfelt thank you and big thumbs up to the entire Indigo team! 🙏

Indigo

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