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Posted on Jul 6, 2026
StevenP77Check in late, room was wrongly assigned, booked a bigger room with added extra bed for my 3 boys was give a small room with no xtra bed, we booked a king bed room, was assigned a twin bed bigger room. We have to wait another half hour or more to change rooms and added the extra bed to the already small room for my kids. Then the reception said our rooms comes with breakfast without us asking which was also heard by my wife as well as her colleague, in which we thought it was complimentary after the wrongly assigned rooms. My kids enjoyed the breakfast as I normally don’t eat breakfast and but the follow night, I went down to the reception to ask if check out time can be extended which the same lady said she can extend it to 12pm, which we are glad, then I just told her the breakfast was enjoyable by my family and thank her for recommending them to us and also the complimentary offer. She check again on her computer then and a bit unsure and ask her senior colleague Austin to see if it was complimentary and that already raise my suspicion but her colleague said it is fine he will waive the charges if that happens as we already went through so much trouble with them. I felt relieved, thanking both of them , I went back to my room.
At 11:40pm, my wife has already asleep and me almost to, the phone rang which startled my wife and myself , we answered and the same lady was on the line stating that they need to charge the breakfast for both days.
I was a bit annoyed with this as we have already taken our breakfast for the first day which was offered to us as complimentary and then later in the middle of the night said we are charged ! The best part was as a 5 stars well known establishement, she tried to haggle with us on the price by saying she can offered some discount and then later she can give 50% discount for already consumed breakfast.
My wife was furious and change her PJs and then we head down to the reception to settle this once and for all in the middle of the night.
In the reception, we directly spoke to her supervisor whom heard of her offering us the complimentary breakfast in which he straight away cancel the charge for the morning breakfast and offer us a discounted breakfast the following morning. It was all a farce and inconvenience as well unreliability with their services which makes us go through so much stress for our family holiday.
Anyway, we decided not to take up the offer and have to inform our children of the cancellation which disappointed them of course, but we think this whole incident is unfair. They said when we booked we choose no breakfast but the communication was it was complimentary for us for the disarray of arranging the room when we first check in. Besides we did not ask but was offered and said how good the breakfast was by your own staff. Also we did not extend our check out time as we were worried that they will charged us as we are totally have non confidence of what the staff said and actual offerings
As my wife and myself are regular travellers, and normally we like to enjoy better accommodations, this is the first time these kind of incidents happen to us and at first we thought to booked Hyatt chain of hotels in our incoming Vietnam and Taiwan trip but we would be sceptical to do so after this.
Please don’t get me wrong, the hotel is very nice, cleanliness , location and even food (our breakfast on day1) but the services was a let down to us and it is not about costs, it is about integrity and what been offered and not fulfilled and blame the clientele as well as the whole timing to disrupt the peace and enjoyable period of the guest.
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Price per night from:KRW 382,401
Posted on Mar 4, 2026|King Room
syoukenCentrally located, within walking distance to major attractions, right next to Chinatown with plenty of delicious food options. Plus, the hotel provides slippers and toothbrushes.
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Price per night from:KRW 298,931
Posted on May 26, 2026
Guest UserThe Novotel and Holiday Inn share a lobby, and it's less than a 10-minute walk to the terminal. Check-in was quick, and the room was quite spacious, even coming with a coffee machine. For a coffee lover like me, that's a huge plus, especially since many 5-star hotels in China don't offer them in rooms, though I didn't end up using it since breakfast was included. You can even watch planes take off and land from the room.
In contrast, the breakfast was pretty standard with limited options. However, for anyone used to a Western-style breakfast of bread, coffee, juice, eggs, and sausage, it's perfectly adequate.
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Price per night from:KRW 235,403
Posted on May 23, 2026
JustYelhsaHotel was close to several train and tram stations, making it easy to access a variety of routes and lines. There were also plenty of great food and drink options nearby — from morning coffee and afternoon matcha to flaky pastries and comforting hot meals. While some places were not immediately next door, they were still comfortably walkable, including Little Rogue, Matcha Kobo, Puzzle Coffee, Time After Time, Lulu’s Malaysian Hawker, and many more.
Also worth mentioning, I arrived in Melbourne earlier than expected and called the hotel to ask when the room would be ready. The staff were punctual and reliable, as I was able to check in exactly at the time they advised the room would be available.
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Price per night from:KRW 109,375
Posted on Jul 12, 2026
Guest UserThis hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations!
Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?
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Price per night from:KRW 233,758
Posted on Jul 15, 2026
Guest User
Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.
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Price per night from:KRW 114,720
Posted on Apr 30, 2026|Superior King Room
Guest User
Need to check in on the 2nd floor.
Location: It's on a very narrow street with a small sign, but it's close to Chinatown which is quite convenient. Downstairs, there's a Chinese noodle restaurant that accepts WeChat Pay, and also a cafe.
Cleanliness: Overall, it's quite new. There are no toothbrushes or slippers, and the room isn't big, but it's fine for one person. It's cleaned daily.
The sink, toilet, and shower are all separate. There's a kettle, but no bottled water; you need to go to the 2nd floor to get water.
I stayed on the 24th floor, the elevator is fast, and the night view from the window is nice.
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Price per night from:KRW 136,719
Posted on Jun 22, 2026
Anastasiia_VilOverall, not a bad hotel. The location is very convenient; all major city attractions are within walking distance. Everything is clean, the reception/foyer areas are pleasant, and there's a cozy lounge in front of the cafe entrance where you can read a book or just pass the time if housekeeping is cleaning your room. The housekeepers are Chinese women, and there were no complaints about the cleaning. It was nice that they changed the bed linen every 2-3 days without us having to ask. The room is certainly very small, but it's perfectly fine for one person, especially if you're there for sightseeing rather than spending time in the room. The miniature window overlooks a wall with AC units and oddly only opened to a 15-centimeter gap at the bottom. Holes in the window screen (mine had a torn screen on this small window) would be a problem in the summer, but no bugs will fly in during a winter month. The room renovation is relatively recent. There's a nice backlight above the headboard. The duvet covers are the same as in Africa, by the way – two regular sheets on either side of the duvet. In the shower, it's inconvenient that there's no handheld showerhead, only an overhead rain shower. There are no toothbrushes with paste or hair conditioner, so keep that in mind. What is provided: shower gel, hairdryer, ironing board with iron, wall-mounted air conditioner, TV, refrigerator, kettle, and everything works perfectly. Bottled water isn't provided because there's no point: the water in Australia is very clean, and everyone drinks tap water. Regarding breakfast: in the 16 days I spent at this hotel, the menu never changed. What you see in my photos here is what was in the cafe every day, the same items in the same spots. The staff is very friendly and always ready to help.
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Price per night from:KRW 71,135
Posted on Dec 31, 2025
Guest User
It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.
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Price per night from:KRW 145,148
Posted on Jul 28, 2026|One Bedroom Executive Apartment
KellyAlex2324We stayed here for 6 nights during our honeymoon, and it was truly a memorable stay.
One thing we really appreciated was that we arrived at the hotel quite early, at around 1:00 PM, and the front desk kindly allowed us to check in early. After a long flight, being able to settle into our room and have a rest before exploring the city meant so much to us. We were genuinely grateful for this thoughtful gesture.
The location is fantastic, right in the heart of Melbourne CBD. Chinatown is directly across the road, and there are plenty of restaurants, supermarkets, cafés, and tram stops nearby. Most of Melbourne’s attractions are within walking distance or just a short tram ride away, making it an ideal base for exploring the city.
Our room on the 15th floor was spacious, modern, clean, and very comfortable. We especially loved having a fully equipped kitchen with a microwave, refrigerator, and cooking utensils. Staying for six nights, it was wonderful to cook a few meals ourselves instead of eating out every day. It made us feel less like tourists and more like locals.
Every evening after a full day of sightseeing, returning to our room on the 15th floor felt like coming home. It became a place where we could truly relax and unwind. By the last day, packing our luggage was unexpectedly emotional because we had grown so attached to the hotel and simply didn’t want to leave.
There was a small issue with the parking during our stay, and although it wasn’t handled perfectly at first, it was eventually resolved and did not affect our holiday. We also found that the service experience varied between staff members. A few employees appeared less friendly, while others were genuinely warm, professional, and always greeted us with a smile. Their kindness made us feel very welcome.
Overall, the excellent location, spacious room, home-like atmosphere, and the convenience of having a kitchen made this one of the most enjoyable hotel stays we’ve had. The few minor issues were far outweighed by the positive experience.
Thank you to the team for making our honeymoon even more special. We would definitely stay here again when we return to Melbourne, and we highly recommend this hotel to anyone looking for a comfortable and convenient place to stay. ❤️
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Price per night from:KRW 169,819