Hotels near Ferris Plaza, Dallas

I thought I researched but I was shocked by the 300$ deposit besides that everything was awesome the view the pool and ESPECIALLY the staff….I’ll be more prepared next time. 200 characters is a lot so I’m just gonna ramble now but seriously that infinity pool is awesome and the view from the roof is breathtaking

Mike at the Hamilton Bar was the best! After 5 nights of staying at the hotel, I would purposely visit him at the bar because he was so nice and made the best espresso martinis. Great customer service from Mike and the restaurant staff!

Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

Great staff, clean rooms, but this concept is not for me. After we entered our room for the first time, we (my wife and I) knew this wasn't the hotel for us. No drawers, no closets. Se we spent the first night and went down the next morning to check out two days early. The desk staff was courteous, patient, and professional in explaining the concept behind the tru model. But we knew that it wasn't for us (baby boomers). The concept is great for millenials. I can't say enough about how great the staff was in turning what could have been a really negative experience into a positive learning experience for us. Next time, we'll choose a more traditional Hilton for our stay, right from the start.

Stayed here for 2 nights and enjoyed my stay. The entire team is very friendly and will promptly address any concerns. Valet had the most attentive staff I have ever seen. I was on the 20th floor near an ice machine which was a little loud but my fault since I picked that room. My fridge did not work but the team immediately took care of it for me. As others stated, the bathroom is small but the shower was nice. They do a great job here!

Not overwhelmingly friendly. Long check in with nobody else there. No luggage cart. Had to bring everything in because the reviews warn of car robberies. No warm breakfast. Password written wrong on card key holder. Ugh. The little things. I called the front desk for the password. LYT57. See photo.

So I admittedly don't write reviews unless it's stellar or terrible but I had to look and you can apparently only review the hotel on the Marriott website if you're sent a ”guest satisfaction” survey. The hotel itself is in a pretty decent place, the restaurant/bar is ok, and the rooms are generally pretty nice. What got me though is that when I walked in to my room it was probably 84-86 degrees. The AC blew hot air on me all night long and never got below 76 degrees and you could hear it click off despite being set to much lower than that. I, as expected, woke up with a raspy voice and was very lethargic for the day. For a hotel that runs close to $200/night I guess I would expect the ability to have a comfortable room. Will definitely not be staying there again...

Just OK. Staff was OK. Not much near there. Pool is small, around the pool is nice. Seems to a locals hangout on the weekends, bar was packed Th/Fr/Sat. Buffet is not very good. Tried to order room service, said they’d connect me, no one answered. Said they’d have them call me, no one called. Kept trying never was able to connect to room service. Staff was nice, but over whelmed.