Hotels near Lake Highlands UMC, Dallas

Stayed for the weekend after Thanksgiving. Check in was pretty easy and the room was ready at 3 as expected. It was clean, but hardly any towels (compared to other hotels of the same calibre.) No hangers in the closet which is kind of wierd. No note paper and pens. And no remote control for the TV which is the wierdest thing of all. The barn doors to the bathroom are not a good call because they don't stay closed all the way. The safe in the room did not work and when the maintenance man (who was very efficient) tried to change it out, he had to have it approved by a supervisor named Tamara. She seemed to think it was OK to keep trying to fix it when it was apparent that it should be replaced. After 30 minutes, we had to insist that she make a decision because we had to go sightseeing. He did install the new one and it worked. The breakfast is good and fair variety of food. In looking at all the recent reviews, we thought it is possible that lack of business during the COVID lockdown may have caused the management to cut down on expenditures. I don't know that I would stay here again, but it was not bad especially for the price we paid.

First, I booked a stay at the location, specifically asking if it would be possible for me to check in around 9-10am vs at 3pm. Right away, I got a friendly and professional response, explaining that they would not be able to guarantee this prior to my arrival, due to not knowing which rooms will be ready. I understood that completely, no problem! They went on to say in a follow up email, that they would do their best to accommodate my needs, and couldn't wait to see me! (The bus does not drop off in front of the property, so, I had to walk a bit, which isn't too bad except I was having to carry several big heavy bags.) I arrived at the location at 1pm, I walk in and there are about 3-4 staff standing behind the desk, I approach and they all simply stop and stare at me, without a single smile, wave, or word! So, I broke the ice by saying I had a reservation, the response was a lady pointing to the next register and saying, ”He will do it over there”. So, I go to that window, the older man asks my name, he pulls it up, and says, ”I don't have a room ready yet, it isn't cleaned. You have to wait til 3pm”. I look at my bags, and very politely, I said, ”if it just has not been cleaned, it's ok, I can clean it.” He of course says, ”I can not give room without it being clean!” And I understood that, was fine with it. Then he adds as an afterthought, ”That if you want room before 3pm, it's a $20 fee. I was a little upset walking out with my bags trying to figure out someway to pass the next 2 hours without having to go too far with my belongings, but, rules are rules, so it was not a deal breaker! But then, as I am walking back to the property, I run into a friend of mine, he asked to use my phone. So, he walks with me so he can make his call. We walk in the door a few minutes past 3pm. He walks over to waiting area to handle his call, and I approach the woman at the window. This lady has sort of an attitude and asks what I need, I tell her I have a reservation, she asks for my name, then she asked for my phone number. I didn't understand what she said when asking for my number, so, I said, ”I'm sorry? I didn't catch what you said!” She just looks at me ... My brain actually kicked in at that moment and I gave her my number. She then mumbled under her breath something about she doesn't know if she has a room ready yet... She then looks at me and said, with attitude,”For future references, when you do a reservation online, you need go enter the actual number of guests...” I understood the confusion, and so I responded with a bit of surprise, ”Oh, no, I did update it, it should have been 1, I am the one getting the room! She glances towards him, and I explain to her that he was only with me because he needed to use my phone. At that point, this other female staff member who had not spoke at all to this point, gets an attitude while directing her statement to her co-worker she says, Unhunh, no they were walking together from wayyy back there!” I said, o

We were disappointed that there was no breakfast in the lobby area where the coffee and juice bar was and where chairs and tables were set up. I don’t know if there was a different area for the breakfast but there was no signs directing us anywhere else.

I book near my friend house so it's a perfect location. The hotel is clean and staff clean everyday.

BEWARE! This place charged me 603 dollars for a 11 hour stay. They charged me 250 dollars for an alleged smoking fee when the smell was coming from the heating unit. It smelled like it was the first time it had been started in a while. A little later I also was charged a random 230 dollar fee. No one at the hotel could tell me what the 230 dollar fee was for. Called to speak with management and the call gets disconnected after waiting on hold for several minutes. Im out 603 dollars for an over night stay. We checked in at 11pm Friday and checked out 10am Saturday. I believe this is some sort of scam they run. I’ve stayed at many hotels. Never had this happen. Just stay anywhere else. It’s the cheapest place for a reason.

We booked this last minute through Expedia.com after our flight was delayed getting in to Dallas. The booking went very easy. We arrived about 10pm on a Friday night. The first thing we saw when entering was the blatant show of an armored security guard at the desk was a bit disconcerting. It portrayed fear for the safety of the guests instead of insuring it as he was quite imposing and intruded into personal space. Otherwise, check-in was very quick and the clerk directed us to our room. Upon looking around the property seemed to be in need of some TLC, but it was not in a poor state. We were tired, so we went on to our room. The room itself was on the 4th floor, right off the elevator. It was spartan, but appeared clean. There was a seating area with a tiny kitchenette-style area and a small LCD TV. The TV ”Guide” channel also did not display any data, so we had to resort to channel surfing. The batteries in the remote were very low, so it was difficult to change channels. Upon entering the bedroom, we encountered a king-sized bed which barely fit in the space. There was only one outlet next to the bed which worked, and one of the reading lights was non-functional. We inspected the linens and found them clean and the pillows did not immediately crush. Upon looking at the window, we had a great view of the side of an event center. And the lock on the window which was supposed to keep it secure had been broken off (part of it was laying in the window sill). Moving to the bathroom, we found a nice sized bathroom with a huge Jacuzzi tub. My girlfriend set about to fill it and take a bath. It took quite a long time to do so as the water pressure was not good. Also, the temperature of the water was either ice-cold or scalding hot. There seemed no way to get it to be even a bit ”warm”. The sink was cracked, but did not seem to leak. The exhaust fan ran, but did nothing to clear steam from the room. We slept well in spite of the sirens along the streets and then went down to try the breakfast. It was very typical of this chain and included the typical cereals, powdered eggs, bacon, turkey sausage, and pre-made biscuits with canned gravy. Nothing special, but about what I would expect. Checkout was easy, as we had paid via Expedia. Some things I learned the day after, though, were a bit alarming. So, some advice to the hotel: When checking in, it would be nice for the front-desk clerk to inform the guest that they will be automatically enrolled in the IGH rewards program. It would also be nice if they informed the guest that there will be an additional charge to their credit card ”as a deposit” before the charge occurs. While this was supposed to have been reversed at checkout, it has not yet been reversed at my bank. These two things indicate poor business practices. Overall, it was about average for what I have come to expect from a Holiday Inn Express anywhere in the country. So, 3 stars.

The friend's apartment is very close to here, so I chose this hotel, it's all good, but I can't open the curtains, so there is no natural lighting, I don't like it.

The location was excellent for our purposes, about three minutes from the doctor my husband was seeing. Our room was missing a couple of light bulbs, one in the bath and one between the beds, but the front desk clerk said they were going to be updating all the rooms with new fixtures, furniture, etc, so for right now they were just making sure there was at least one light on in each spot. The bed was very comfortable, the tv was large. The breakfast, in a large area, had yogurts, cereals, scrambled eggs, breakfast potatoes, sausages, bananas and apples, muffins, pancakes, and cinnamon rolls, along with juice, milk, and coffee. The lady in charge of breakfast kept all the selections replenished. There is an indoor pool, but we did not go to it so I cannot comment on it. We will definitely stay there again if we need to be in that location.

Muy bueno ,es tranquilo ,limpio,buen estacionamiento,una tienda mexicana a lado y CERCA de la autopista para continuar El viaje super rapido ay farmarcias y alguanas tiendas de convenecia CERCA Al igual una Buena gasolinera en general ESTA CERCA de muchas tiendas que podrias necesitar en UN viaje es execelente ,lo recomiendo