Hotels near Zales Outlet, Dallas

I was traveling with a tour group and check-in was smooth. Room was spacious and comfortable, very clean. Receptacles on lamp base easy to access for CPAP and phone. Bathroom was clean. Only complaint is the shower head doesn't adjust so you can get it out of your face. Minor detail. Hot breakfast in the morning. Inviting lobby area. Friendly staff.

We had our return flight cancel on us, the staff was amazing! They went above & beyond to help us get through a stressful situation. Hotel was clean and the staff was amazing! I would highly recommend.

This was a very clean place and breakfast was good I would recommend anyone to stay here if your ever in town needing a nice, quite m, peaceful place to stay while you're in town

Four-star hotel is expensive, the price is not high!

Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

Good location at reasonable price. Rooms clean. The only issue I had was with the plugs. I had to charge my phone in the bathroom. And the fridge was missing. People at reception were very nice and accommodating

We visited the Westin Downtown Dallas for a conference at the Kay Bailey Hutchinson Convention Center. It was a very short walk and surrounded by cute restaurants and bars. We even had a colleague forget her phone in Arlington and the valet (Melvin) went all the way there to get it for her! The hotel is clean and beautiful but I would stay here ten times over the staff and the hospitality.