Carnarvon House

I was very dissatisfied with the service of Ctrip this time, because this hotel should actually be considered a homestay. Ctrip did not clearly mark on the order page that some rooms do not have bathrooms. This time I took my 70-year-old mother out for a trip, because I wanted to feel the atmosphere of the local people's life in the old days and wanted a bigger room, so I specially booked a triple room in this hotel. Unexpectedly, the room type I booked did not have a private bathroom, and the room was on the third floor while the bathroom was on the first floor. This is absolutely unacceptable for a 70-year-old man with knee problems. The hotel's rooms with bathrooms were full. At that time, I immediately contacted Ctrip customer service to request a refund and rebook other hotels. After waiting for more than an hour, the reply I got was that the overseas agent did not agree to cancel this booking for free, and the customer service supervisor had to wait patiently before replying to me! In order not to waste 3 days of room fees and not let my 70-year-old mother wait endlessly with her suitcase, we could only accept the hotel receptionist's suggestion to go to another homestay nearby with a private bathroom on the first floor and need to add 50 Malaysian ringgits a day! The Ctrip service manager called us half an hour after we checked in. After understanding the situation, he agreed to compensate the room rate difference and apologized, but to be honest, I was no longer in the mood to listen to the apology! Regarding this type of room, the B&B receptionist told us that they clearly stated on other platforms that this room type is not suitable for the elderly. However, after understanding the situation and making my mother and I wait for an hour and a half, Ctrip refused to cancel the order for free. This service attitude and handling method will be a factor that I will carefully consider when choosing a platform to book a hotel in the future!

好👌，熱情好客，真誠款待。

酒店裝修很有特色，離景點很近

Except for the poor sound insulation, everything else is satisfactory. The staff is very enthusiastic to answer all questions. It is very close to the free bus stop No. 14, and the Chengdu tea restaurant nearby is very delicious. Highly recommended!

The accommodation is very suitable for a family trip. The room has a high ceiling and is very comfortable to live in. It is like the arcade house I lived in when I was a child. You need to take off your boots when going upstairs. The room is very clean. There are many delicious foods nearby. I am very satisfied

Very good value for money

Yes, antique

I was very satisfied with the service and received a lot of help from the manager, such as changing coins, making travel plans, applying for refunds through Grab, and the careful and patient responses to questions made people feel warm during the journey.

The house is very old, and the windows facing inwards are the only ones I live in, but the details are very good. There were few guests that day, so it was very quiet The price seems a bit expensive, probably because of the good location