Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Mar 5, 2026
Lucy2000
The hotel on the last day of our road trip was surprisingly excellent in terms of location, parking, food, service, and ambiance. It felt like every service was provided without regard to cost, making it highly recommended. Located in the old town of Hiada, it's within walking distance of restaurants, Fado shows, metro stations, and the Citywalk shopping street. The hotel is easily accessible, with a small square for temporary parking in front and valet parking available at the front desk. While breakfast is à la carte, it's quick to prepare and offers a wide variety of delicious options; room service is also available. The basement has a charming little museum, a gym, and a large bar – all thoughtfully designed. Various value-for-money services are available at different times, including Citywalk, a complimentary minibar, and readily available snacks, fruits, and wines. The rooms are well-laid out and aesthetically pleasing, with a relaxing shower area featuring lighting and music. Amenities are Molton Brown from the UK, and all drinks in the refrigerator are complimentary.
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Price per night from:€252
Posted on Jul 7, 2024|Two Bedroom Suite
Yvan LNAmazing hotel in the very center of Lisbon. Location is right in the middle of the Bairro Alto. Hotel is walking distance to vista points on the old town, trams and many restaurants nearby. Rooftop restaurant and bar is highly recommended for breakfast or to have a glass at sunset watching colors changing on the roofs of the old town. Unforgettable.
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Price per night from:€279
Posted on Apr 16, 2026
Guest UserIt was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.
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Price per night from:€192
Posted on Jun 26, 2026
Guest UserSerious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay.
In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself.
My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency!
During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation.
The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation!
This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay:
• When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later.
• When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up.
Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!!
The core issues are:
1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation.
2. No digital contact or guidance of any kind while the emergency was happening
3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?)
4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved.
5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency.
For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.
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Price per night from:€117
Posted on Dec 31, 2024|Superior Double Room with City View
Dill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
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Price per night from:€164
Posted on Oct 7, 2025|Twin Room with City View
Guest UserThe hotel us just right in front of the Olaias Metro Station. It is very convenience to travel from the Airport and in town. It is very fast by the Metro.
The room is in good size for traveling and visiting. The breakfast is good and enough for us with good coffee. Things are well attended。 If we found the air conditioner was not working properly, the night receptionist will come to our room immediately to help us.
When we checked in the receptionist is not very presented, she said you have booked city view room, the room is like that. When.we went in the first room it was on the 6th.floor, there was no view at all. I then returned to request changing room, the a room on 11th floor was given. She said if you want to change for higher floor, you have to said to my manager, she is off today. So the next morning, I asked the manager, she was so helpful and immediately gave me a room on higher floor to get rid of the two sided walls. To what I believe us that if the young receptionist presented in a more friendly way, and offer her services to request her manager rather than asking the customer to approach her manager directly.
So far we are happy with our stay and hopefully the hotel could improve the customer services with the young lady receptionist.
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Price per night from:€102
Posted on Jun 1, 2025|Superior Studio
Guest UserOverall great stay. It was a comfortable experience in a spacious room compared to a typical hotel room. Only downside is that it is bit further away from the city center so bit additional travel was required, but for the price and comfort I did not mind it. Only thing I wish they had was washer/dryer.
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Price per night from:€90
Posted on Nov 21, 2025|Superior Studio
Anonymous UserI recently stayed at thisserviced apartment hotel in Lisbon and had a very pleasant experience. The location was excellent, close to public transportation, restaurants, and many of the city’s main attractions. The apartment itself was clean, modern, and well-equipped, with everything I needed for a comfortable stay, including a small kitchen and a spacious living area.
Check-in and check-out were smooth and efficient. I especially appreciated the quiet atmosphere and the reliable Wi-Fi, which made it easy to relax or get some work done.
Overall, this was a great place to stay, offering both the comfort of a home and the convenience of a hotel. I would definitely consider staying here again the next time I visit Lisbon.
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Price per night from:€120
Posted on Jun 7, 2026
Guest UserOur go-to hotel in Lisbon. It's well-located (near Campolide and Sete Rios), the front office staff are excellent, the restaurant is very pleasant, and the beds are super comfortable, both in the suites and standard rooms. This is where our son learned to walk in 2024, and where we'll always return whenever we're in Lisbon.
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Price per night from:€79
Posted on Dec 13, 2025
Xiaolangalex
I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.
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Price per night from:€87