Hotels near Altonaer Balkon, Hamburg

As I travel very frequently for leisure and business I have a broad frame of reference. This hotel has positively surprised me. Many hotels still use Covid as an excuse to strip down their service. Not this one: extremely friendly, helpful and anticipating reception staff (big compliment and thank you to Uwe Ahlburg at the reception - one of a kind customer oriented top professional - really OUTSTANDING). You get water, slippers and full amenities in your room. They offered a second bottle at check in just in case that you dont have to walk down again. Hotel still offers desinfection everywhere. Room is clean and was desinfected. Beds are very comfy, room not huge but big enough, bathroom has sufficient space to deposite all items, light is good and magnifying mirror is effective. Only item to improve is the coffee was only decaf and not sufficient milk powder and I could hear a bit from other guest through connection door. Check in and out very effective. Asked for a taxi in a hurry and staff walked over for me to get it as fast as possible. Its not a luxury 5 Star super fancy place but if back in HH I’d still prefer it over those as in the end service makes the difference and not the price / look of the furniture. Excellent value for money.

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

STAY AWAY. I am a very fair minded traveler. I was making a trip to Hamburg in August, so I knew I should plan for dealing with potential hot weather. I did extensive searching, including on TripAdvisor, specifically filter for the room having air conditioning. Nyce came up in the top of every search and clearing listed ”air conditioning” as one of their amenities. So I made a reservation and prepaid per their policy At the actual hotel [yes, on a hot weather day] when I entered the room there was NO A/C and mor even a fan. Only one window that could be cracked open approximately 6 inches. The room was a suana. When I talked with the reception desk the staff had harsh attitude and demanded to see where air conditioning had been promised. I showed them multiple screens, but their response was ”Google lies all the time”. I even offered to accept a partial refund [one of the two prepaid nights], but that was met with an even worse attitude. I left for another hotel. The Courtyard By Marriott about 5 minutes away was newly constructed, extremely helpful reception staff , and FULLY AIR CONDITIONED. The reception even told me ”Please go check the room, we want you to completely comfortable”. The room was at beautiful and yreat quality...and was almost the exact same price as the single room at Nyce A day later I received an email from Ntce site management. They request screenshots and I supplied, bit had the same dismissive ”blame the customer” and stated they would make no refund at all. Do yourself a favor and STAY AWAY from this property, you simply cannot trust them.

We booked this hotel via Amoma. Com as it stated that this hotel had large family rooms, pets were welcome and that the rooms had air-conditioning. All not true. We were asked to pay an additional 30 euros for our third child. We had also booked a quiet room but faced the very noisy street. The room was extraordinaryly hot and staff did not provide us with a fan. The room was small but reasonably clean. No tea or coffee making facilities. The bathroom was ok but hairdryer did not work. Interiors quite tired. The biggest problem with this hotel is the location. It is the local druggie hang out. We saw people using drugs in the street right outside the hotel and it was clear that this is not a safe area. The riot police attended several incidents during our stay and made several arrests. **********s operate in this area too. We would not recommend to stay here and it certainly was not even good value for money.

I stayed in ”Alte Wache” hotel 2 nights for working reasons, arriving by taxi from the apt. The kindness, courtesy and service efficiency of the gentleman and the lady at the reception deserve a top rate. They both are a great example of care and warm hospitality, making every guest feel really welcomed. The lobby is nice in its old fashion style, the double room is spacious, perfectly clean and silent; breakfast was very good, and much better than some 4stars hotel: the tea blend selections very appreciated and the fresh flower on the tables a lovely, precious gift!! 2 small suggestions: 1) the morning waitress should be a little bit more smilying; 2) do not accomodate a person alone in a dinner table for 6. The hotel is also extremely close to city center (walking distance), so I really reccomend it!!

Sometimes we are in hotels where you somehow get a strange feeling right from the moment you check in. You don't feel comfortable and welcome. The Courtyard Hamburg City is one of them. It started at the reception during our very early check-in. The staff member told us in a supercilious manner that we had received an upgrade. But the ”better” rooms had not yet been cleaned. But because we were getting an upgrade, it would certainly be worth waiting for the room. Our question about when we could expect the room was only answered with the statement that the actual check-in was at 3 pm. We could go into town in the meantime, it's not far and we shouldn't come back too early - 3 pm. We could leave our luggage at the hotel. There is still room for improvement! And so there were a few similar little things during our stay. None of them big issues. But just a lot of little things where you keep asking yourself: ”Why? Why don't they just do it better?” The stay ended as it had begun. After our online check-out, we discovered that the bill was not correct. However, this was corrected immediately after a complaint by e-mail. No comment. Without apology or the like. A word about breakfast, as there were many comments on this: The restaurant in the hotel is run by an outside company. This is not noticeable at first glance. Nevertheless, this constellation has disadvantages. For example, the restaurant is closed one day a week (breakfast is of course available all week). Is that a good thing for a hotel? That's something everyone has to decide for themselves. But now to breakfast: Cost: 25 Euros, if not already included in the room rate. The breakfast is extensive. Nevertheless, there are some things that are not there. For example, freshly prepared egg dishes. Here, you are treated to prefabricated fried eggs, scrambled eggs and the like, some of which look rather adventurous. There are also no pencakes or waffles. On the other hand, there is a large vegetarian/vegan corner. Most of the dishes are of very high quality, often even organic or Demeter. The service is prompt, attentive and friendly. The ambience in the restaurant is also quite good. Is the breakfast now worth its 25 euros? Yes, because the restaurant is run by a third party and the operator also has to earn money. Yes, because the ingredients are of very high quality. Yes, because the selection is quite large. No, because certain things such as egg dishes prepared on site are missing. No, because the selection is large, but not outstanding. In our opinion, a price of 19 euros would suit the breakfast better.

Due to a visit to the NDR Studios on Hugh Greene Road, we have checked in here. The check-in was excellent, very competent friendly staff, we have rarely experienced so nice and above all fast. The guests were all warmly welcomed and ”checked” although a long battle was already formed. The friendly man at the reception even chose us directly a bus, with which we could go directly to the NDR Studios. The rooms they are small, but clean for it, and the window can be opened, I always find it good if you can regulate the fresh air itself. The bed is only 140 broad, that might have been written in the booking before. It is already limitable for two small but large people. All was clean and the bathroom was as well maintained and ordinary. Breakfast was OK, at the mass of people, but something troublesome. But this should not be a point of decline, that is just like when the hotel is booked. We arrived at the day Beyoncé played in Hamburg ... In general, it is very recommendable if you have to do on the edge of Hamburg or positions, the hotel is not central, But it points just by price and modernity and very nice staff! A parking lot is available in the parking garage adjacent to hotel areas for 10EUR per day.

This is from an American perspective. I found the room rather small - with a Queen bed being the largest bed size, and not much room for anything else in the room. The bathroom was adequate enough - no major complaints there. The bedding (including pillows) was not up to Marriott standards in my opinion. The A/C was a joke. It did not matter what temp or setting I used - it was always the same temperature. I had to open/close the window to adjust the room temp. The TV was a decent size, but they only had 3 English channels - BBC/CNN/CNBC. So no English entertainment channels. The only other option was Youtube channel - to watch video clips. No Netflix or other apps where you can sign in with your own account. Also - no closet/no drawers/no coffee maker/no mini-fridge/no ice bucket nor ice machine. This hotel is also not around much. There is a supermarket within walking distance, but there are some shady people along the way. Also a couple of random restaurants near the market - but not for a decent meal. You would need to walk about a mile to get to some decent places to eat. The breakfast was good with lots of options. And the best part of this hotel was the staff. They were all very friendly and always eager to assist.

I was just passing through Hamburg and needed somewhere to stay the night near the autobahn. Found this hotel thru my buddy Google and chanced upon it. They had vacancies so done deal. What first appeared to be a very friendly price wasn't quite as friendly when factoring in breakfast and parking fee. As expected the room was quite small but had everything you need including a super efficient aircon. A big big minus for wifi not working! Apparently some problem with the ISP that had been reported already the previous day. This simply cannot be allowed to happen in 2023.

We found this great small hotel in New Wulmstorf and we were very happy to find a so beautiful and tasty house. The rooms are spacious, very nicely furnished and absolutely clean. Although our room was on the Bundesstraße, we have not got anything from the street, thanks to the multi-glass windows. The room is with a small Nespresso machine so you can make a coffee in the morning and enjoy it relaxedly in bed. The bathroom is also well cut. The shower with glass doors is large and there is no water running out when doing the shower - which is unfortunately often the case in many hotels. The staff are very premature, polite and helpful. As our relatives live nearby, we will certainly visit this pleasant hotel more often.