Hotels near Fata Garden Landscape, Kuching

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

I had a school reunion dinner on 14/9/2019 and it happened that the venue was chosen as to mark our memories of the building history of an ”Roxy cinema” to Roxy hotel and our school which was and still is just opposite the hotel. We used to see movies at the cinema after our Friday classes ended at 12.30pm. The food serves and during the dinner was perfect and affordable The room is clean, bed is comfortable except the layout of the coffee/tea , writing table need to rearrange for better spacing , the hanging of clothes and hangers are not suitable because it looks ugly too with our naked eyes. There is so much more to do on deco to make it a better place to stay. Would like the management to just pay a little bit of services to make guests happy like welcome drinks. The dinning at Cha Cha Restaurant at Level 7, need alot of improvement especially the buffet breakfast - there should be a bit variety of food eg fried noodles, fried rice, a mixture of salad, mixture of 2 fruits cakes/ buns . The waiter and waitress are excellent - tip top service to clear the tables

So far so good. Parking area good, service OK. Hotel at strategic location. Not far from shopping mall, airport, Kuching city centre. Easy to find food shops. Security check good. Especially for guest room. Only guest that has card can access to the room from the hotel lobby. Good for guest privacy. Colour for the room not suit, to bright.

Dirty toilet. The mattress is very hard and noisy. A few receptionists are not customer friendly

One of the best stays (price wise is V V affordable) location is great cos I can walk over the Padungan street (lotsa small vintage shops and eatery) is a gem! Hotel room space is great! Staff are professional and friendly keep it up

great service ,been upgrade to executive suite room, receptionist is super friendly and nice, attend to customer promptly. breakfast was awesome, a lot choices.

New hotel in Kuching, latest addition. Beautiful building architecture, the existence of Sheraton made Kuching city look stunning at night. I was at the hotel for a weekend team offsite meeting. All of the feedback I got from our colleagues from West Malaysia - the staff were warm and friendly. The food was nice, only feedback - the coffee served from the machine gets cold too fast probably due to the cold air-conditioning. Hopefully this hotel will improve further their services and stay on top of things!

It is located close to business centre where you can conveniently reach entertainment, shopping mall, tourist spot and restaurants. As expected from the budget hotel, the cleanliness and maintenance of wear and tear would be visible but bearable. The water pressure and heater worked satisfactorily. Would recommend to travellers who only use the hotel for night sleep.

Great experience. Easy access to tourist attract. Need to pay attention when kids playing at the playground after swimming since the place is a bit slippery

I opted for Riverside Majestic Astana Wing as my quarantine stay. From the moment I was picked up to the stay itself, the service has been great. I am currently still staying in my Deluxe King room on the 15th floor (the bed is super comfortable!). By all account, select the river view room. Each even the sky turns into a magical hue of oranges, the most beautiful sunset. A stay would not be great if not for the service. I would like to call out Amos Chong who checked me in upon arrival. His customer service is personable and with lots of attention to detail. He has the ability to make you feel like as if you're a returning VIP even if its just your first stay. Kudos also goes out to Ivy from the restaurant. Each morning she greets with such delight and would address me by name. She's definitely a ray of sunshine. I cant wait to meet her once I get out of quarantine. I definitely would be back and would recommend friends to stay here. For the two excellent staff, Amos and Ivy, I hope you get recognize for the 5 star hospitality you show.