Hotels near Chengguan in Lanzhou

The hotel's hardware is decent, but the service is absolutely terrible. First, I was told my luggage would be sent to my room after check-in, but the front desk staff forgot, and it was left sitting alone in the lobby. I even came back down, and it was still unclaimed. What made me angriest was that there were two adults and one child in our party. At check-in, they said I needed to pay for the child's breakfast, which I agreed to. The next day, I wanted to try some local Lanzhou cuisine, so I went out for beef noodles. In the end, only two of us ate breakfast at the hotel. My deposit was 500 yuan, but they only refunded a little over 400 yuan at checkout. I called twice, and they promised to follow up with the restaurant and call me back the same day. Two days passed, and I heard nothing. It's not about the 78 yuan breakfast fee – I can afford a 1588 yuan stay, so I'm not short on that money. But their attitude is just outrageous! This hotel has the facilities but absolutely no service awareness or commitment to their word. On a positive note, I'd like to commend the doorman at the entrance who proactively asked if I needed help with my luggage. That was good, but unfortunately, it was the only glimpse of service awareness I experienced.

The room, as always, maintained Hanting's consistent style: clean, tidy, and well-laid out. The breakfast offered classic Lanzhou flavors, with both the beef noodles and egg milk *laozao* (fermented glutinous rice dessert) being delicious. The egg milk *laozao* was especially good, the best I've had these past few days, even better than Lao Ma's! I highly recommend future guests try it. Water, coffee, and tea are self-service in the lobby, which is very guest-friendly. The location is unbeatable; the hotel is right at the entrance to the food street, making it convenient for dining and catching a taxi, and popular attractions are within walking distance. Extremely satisfied! 👍

The hotel room was clean and tidy, with complete facilities. There was a humidifier available if the room felt dry, and the bedding was comfortable, so I slept very well. The front desk service was warm and attentive. The location is convenient, right near the airport. I'll definitely choose to stay here again next time!

The room will be upgraded, the view room is very nice, corner room. There is humidifier in the room, it is very dry at night, there is also body lotion and sleeping spray. The hotel is very close to the subway station, it is very convenient to go anywhere.

The location is pretty good, with lots of food options right outside. It's also just one bus ride away from the Provincial Museum, and best of all, parking is free. The room's bed can be fully enclosed, offering great privacy, though it can get a bit stuffy when completely closed off – that's really a matter of personal preference.

This hotel offers great value for money, especially considering its proximity to Lanzhou West Railway Station. It's only a few hundred meters walk from the high-speed rail station and even provides a shuttle service. The area around the hotel is very convenient for dining and shopping. The rooms are spacious, bright, well-laid out, and fully equipped, not to mention clean and tidy. I choose this hotel every time I visit Lanzhou.

The facilities are complete, the environment is beautiful, the sanitation is clean and comfortable, and the service attitude is good.

I stayed in a 4-person room. The room was minimalist and medium-small, with lockers – basic but comfortable. The common area is stylish and inviting, with plenty of seating, cozy corners, plants, kettles, and power outlets, though it’s on a high floor with a glass ceiling – warm when hot, cozy when cold, and the few fans aren’t always enough. The staff at the desk were friendly, laundry facilities available, though no snacks or cold drinks. The area is urban, among regular buildings, so not particularly attractive from the outside, but within walking distance to the museum and the metro station, with a large supermarket and several food options nearby. Overall, a decent place to stay in Lanzhou.

The owner is very nice, the environment is clean and hygienic, and everything is complete. The toilet even comes with a toilet seat cover, which is very thoughtful and matches the picture perfectly.

It's the best place to know the location, but it's a bit difficult for foreigners. I was able to speak a little Chinese for about an hour. Especially because I didn't understand any of the words here. Still, I went to twists and turns. Thank you for checking in early. But the first impression was not very positive. I met a guest who smoked too naturally in the living room. Then the dormitory was too dark to even turn on the light. It's like night and day. But the bed is far away and all the facilities are comfortable. Even a small folding desk ~ admired the boss's sense. But the toilet sink was always full of cigarette ash and smelled of cigarettes. It was shared by men and women, but this part was difficult. The smell of cigarettes is painful for non-smokers. Eventually, it poured into the neck. It's a good place for smokers and people who are very familiar with Chinese. Because non-smokers and toilets are shared, it is not recommended for women.