"The hotel's location is quite far from the city center. The decor is average. My main complaint is about the staff's service attitude; overall, both their service and professionalism need improvement. First, at 9:20 AM, we went to the first floor for breakfast. A woman in a gray uniform stopped us at the restaurant entrance, telling us it was peak dining time and we had to wait to be seated because there were no empty tables inside. We offered to go in and find a table ourselves to avoid bothering the staff. The employee immediately dropped her fake smile and insisted we wait at the door. When we finally entered, we found many empty tables. Throughout our meal, staff repeatedly came over to remind us that breakfast service ended at 10 AM and urged us to hurry and get whatever we wanted to eat. Second, when checking out, a tall male staff member at the front desk was unsmiling and impatient, answering my questions with rhetorical questions. While the 800+ yuan room rate isn't high, the service attitude of some staff members is probably only worth 250 yuan. I hope the hotel strengthens its staff's ethical and professional training! In short, this is not a recommended hotel."
"The room having a washing machine was a huge plus! I'll definitely choose to stay here again next time. I've stayed here many times already. The location is great – convenient and in a good area. It's also quiet around here, not noisy at all. There are a lot of international guests staying at the hotel."
"Just like other online reviews mentioned, the king bed room is made up of two single beds pushed together! The room curtains also do a terrible job of blocking out light! And the soundproofing isn't great either! In the mornings, I could always hear people talking next door and footsteps from the room above! I hope the hotel sees these reviews and makes improvements!
On the plus side, the transportation is very convenient – Zhenru subway station is right downstairs! And there are plenty of dining options nearby!"
"We were amazed with this hotel for its amazing service cleanliness and it's variety of breakfast foods. They also provide a free midnight snack for guests between 8:30 and 10 pm which was a surprise! There's a chef that cooks noodles and wonton soup for you on the spot. We didn't realise it was included in the price and it was delightful! There was one problem with tobacco smoke coming up through one of the vents and they arranged an engineer to sort that out for us immediately. We really enjoyed the experience here and look forward to staying when we're transiting through Shanghai next time."
"This hotel boasts a great location with easy access to transportation. The rooms are clean, tidy, and well-equipped, clearly demonstrating meticulous upkeep. The bedding is soft and comfortable, ensuring a good night's sleep. The front desk staff are warm and attentive, making the check-in process efficient. As a new establishment, all the amenities are fresh, clean, and hygienic. The common areas are well-maintained, and the overall environment is quiet. It offers excellent value for money with impeccable cleanliness. The subway is just a 10-minute walk away, providing smooth access to all major attractions. My travel companions were all very satisfied, and I would prioritize this hotel again on my next visit to Shanghai. Highly recommended for travelers."
"My child had an exam nearby, so I wanted to find a close place to rest. I'd seen this hotel being renovated and thought I'd give it a try.
I arrived earlier than my check-in time and asked if there was an available room I could get into sooner. I ended up waiting about 10 minutes until a room was ready, and then they gave me the key card.
Upon entering, it was clear the room had just been cleaned – the floor was still wet, a sign it had just been mopped. It had a smart toilet, and I didn't use the shower. The hand soap was verbena-scented, and there were two bottles of Nongfu Spring bottled water. Being on the side facing the residential area, it was relatively quiet. The air conditioning was powerful. The TV was a Skyworth smart TV, which allowed for on-demand content and screen mirroring. There's a small booth seating area with cushions and a small coffee table in the room, which is great for eating and means you're not just confined to the bed. Everything I've mentioned so far was satisfactory, but now for a pretty critical issue.
As shown in image three, this huge bag of trash was left outside my door from 10 AM until 2:30 PM. It was ridiculous. Every time I went in or out, I could smell the garbage. There's actually a partition between rooms a bit further down; if it had been placed even 5 or 10 meters further away, I wouldn't have had to complain. This was particularly disappointing. The trash caused significant air pollution and was a very unpleasant experience. I hope the hotel takes this seriously and properly trains and assesses its service staff."
"Cons:
On my first day, I was shocked to be given a room that had clearly been used. They eventually switched me to a new room, but I'm guessing it was a staff oversight?
Pros:
I've stayed here multiple times, and I honestly think the value for money is really good. The location is also very convenient because there's a subway station nearby."
"I blindly picked this hotel for a show with the kids, mainly because of the distance. I booked a room with a living room, thinking I'd need an extra bed, but the sofa was even bigger and more comfortable than an extra bed, plus it had two bathrooms – totally exceeded my expectations. It's super convenient for getting around with a subway station nearby. Downstairs, there's a Starbucks and a 7-Eleven, which is a big plus. The front desk staff were all great, especially Nana, who even gave us some White Rabbit candy (a Shanghai souvenir) when we checked out. There was also a sweet, petite waitress with a round face in the restaurant who provided excellent and friendly service; even my mom had to compliment her before we left. I'll definitely choose this place again next time I'm in Shanghai!👍"
"This four-star hotel in the city center offers unbeatable value for money compared to similar establishments. The breakfast buffet is varied every day, and a major plus is the incredibly friendly and welcoming front desk staff and housekeepers. It's no wonder they attract so many international guests."
"The front desk processed my check-in very quickly, and any issues I had were addressed promptly. The room's facilities are very smart, and the location is convenient, quite close to Jing'an Temple with plenty of food options nearby. My stay was fantastic, highly recommended! I'll definitely choose this place again next time.
Overall, it exceeded my expectations. The room had great natural light and was kept spotless; I felt very comfortable staying there.
The breakfast downstairs was also very good and varied."
Outstanding
1472 reviews
9.4/10
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9.6/10
Excellent
GGuest UserWe thoroughly enjoyed the stay! My daughter especially love the animals in the accommodation and we only wished we stayed longer! The service was top notch! They even helped me book a taxi to send my luggage to the next hotel instead of having me going back to hotel to arrange for it! I was out at another place quite far and it was too troublesome to get back to hotel to collect the luggage. They were the best!!! We felt very well taken care of and well rested! They also rent out a super luxurious stroller that totally make the Disney trip a breeze! My kid still needs her nap and it helped to age a nice trolley to nap in!
XxiaoludichocolateHaving stayed at numerous top-tier five-star hotels both domestically and internationally, especially many in Shanghai, The Bellagio Shanghai is one of the very few that makes me want to return again and again. It's grand yet refined, with impeccable attention to detail. This stay was even better; Penny from guest services was beautiful and enthusiastic. She called and messaged me in advance to inquire about my check-in needs, and upon learning I was with a friend's family, she proactively arranged our rooms on the same floor and close to each other. She thoughtfully prepared fruit and toiletries for the children and even helped coordinate with their partner brand, Range Rover, for station drop-off, ensuring my friend's family and I had a perfect stay. The location is superb, convenient for both The Bund and North Bund, offering Suzhou Creek views, quiet yet central. Another highlight is the fantastic breakfast; The Bellagio's mini wontons are arguably the best in the country. This is a purely handwritten review, and I am extremely, extremely satisfied.
GGuest UserThe room was very spacious with modern decor, which my child loved. The bed was large enough for an adult and a child to sleep comfortably. The location is superb, close to Nanjing Road Pedestrian Street and The Bund, with plenty of snack shops downstairs! Most importantly, there's a laundry room, which was convenient for our multi-day trip! The night view from the window was also amazing 👍🏻
GGuest UserWhen in Lujiazui, Pudong Shangri-La is always my first choice. The hotel is well-maintained, and Sean Zhu, the front desk manager, arranged my room in advance. I'm very satisfied with it – it's spacious with a great view. He was friendly and polite. The room was exceptionally clean, and any requests were promptly attended to. During check-in, he also helped register my license plate into the system. Overall, it was an excellent experience, and I'll definitely stay here again on my next visit to Shanghai.
GGuest UserVisiting Shanghai during the Tourism Festival, choosing to stay at the Waldorf Astoria on the Bund was hands down the best decision of this trip. Staying in a century-old building, with stunning city views of both sides of the Huangpu River right outside your window. Our dedicated concierge, Aaron Echole, was incredibly knowledgeable about local festivities and gave us thoughtful tips for the float parade and light festival, saving us the hassle of planning everything ourselves. It truly allowed us to immerse ourselves in the romance of Shanghai in autumn. The hardware, service, and superb location – all were exceptional. This hotel is definitely a top recommendation for anyone visiting Shanghai.
GGuest UserThe B&B is very comfortable. The decoration style seems simple but is very clean and tidy. I like the minimalist style very much. It has a mahjong table, a singing room, and a projector. It's a pity that I came late and didn't get to play. I'll try it next time. Two 1.5-meter large beds are put together so that children can roll around as much as they want~
The kitchen downstairs has a pot and an oven. The boss cooked corn for the children in the morning. He ate breakfast and looked at the rice fields outside the window. He was in a great mood. It only took 9 minutes to take a taxi to Haichang. It was very convenient and a very pleasant stay.
GGuest UserWe had a wonderful stay at this hotel. The location is fantastic—within easy walking distance of Shanghai Railway Station. If you’re traveling through Shanghai and need to transfer to Pudong Airport, this is a very convenient place for an overnight stay or layover.
The customer service was superb. The front desk staff were friendly, professional, and very efficient. Mr. Li was especially helpful, and it was obvious that he takes his job very seriously. Our room was clean, spacious, comfortable, and quiet. We really had nothing to complain about.
The hotel also offers a breakfast buffet with a good variety of selections, which was very convenient before heading out in the morning.
Thumbs up for the front-lobby décor! My daughters loved the fountain with the colorful goldfish.
Overall, we were very happy with our stay. Great location, excellent service, and comfortable accommodations. We would definitely stay here again!
XXiaoxiaozhichaGreat review! It's a loft with European-style decor, located in a Shikumen alleyway.
I loved the small courtyard, perfect for an evening drink. It was clean and hygienic, with one large bed, one small bed, and a sofa. There's a projector and a smart toilet, plus a kitchen fully equipped with utensils, dishes, and seasonings. A microwave is also available for heating food. The hot water and air conditioning worked perfectly. Disposable towels are available for a fee. There's also a washing machine and a drying rack, which is excellent and very convenient for longer stays!
The service was very good, and any issues were promptly resolved. It's not far from attractions like the Bund and museums. Sinan Mansions and Tianzifang are within walking distance, with the latter being particularly close and great for a stroll. The sheets and duvet covers were clean and comfortable. The sofa bed comforter was a bit thick, and the large bed's mattress was quite soft – I personally prefer a firmer bed, but everything else was great. Highly recommend!
GGuest UserMy experience at this hotel was absolutely fantastic! The room was super clean and comfortable, which made my stay very pleasant. What really stood out was the staff's kindness; it truly touched me. When I was struggling to figure out how to order takeout, they patiently explained everything and even personally helped me with a drink purchase since I'm a foreigner and had difficulty with the payment. At checkout, they even gave me a hand cream as a gift, making my trip perfect right until the very end. Thanks to their warm hospitality and the immaculate room, I had a truly wonderful time. I will definitely be back!
DDe GiorgiOur stay has been a pleasure. The room is well furnished with all the essentials needed for an holidays of more than one day (fridge, washing machine and dryer). The beds are very soft and there is enough room for luggages. Our room is located in the French concession quarter, an interesting area with a lot of nice restaurants for all the budgets, convenience store and coffee.
The service is very kind and helpful: the host has created a weChat group for us, with all the staff to answer our needs, and they provided us all the information days before the checking, ensuring that everything was clear. They bought us also water bottles for our stay.
Few negative points to be discussed: the road in which our room (named Rome or ”Luoma”) is located is in a secondary street, unfortunately full of poor maintained house. When we saw the main entrance of the building we thought we were being scammed, since it was a mess with mold and falling paints from the wall, garbage and boxes. Fortunately the room is completely different!
Another negative point are the windows that are super thin. Even if closed, you can hear everything from the road (the last night the neighbour were arguing for more than 1 hour and we could hear everything. It was like they were with us in the room!).
The curtains are ok for the privacy, but not for the light: at 5 am the light of the sun was so strong that we needed to use eye masks to be able to sleep a little more.
In general, our staying has been very pleasant and we suggest it! We hope that the host fix soon the few negative points