"Highly recommended!
The hotel lobby is incredibly photogenic; I even saw people doing professional shoots there. The staff are very attentive, and our room had a balcony. The hotel is right on the beach, and you can access the pier directly to go out to sea. It's also conveniently located next to a market and the old town, and you can walk to the city center for shopping. I highly recommend everyone stay here. Wishing the business prosperity!"
"The hotel boasts an excellent location with very convenient subway access. The front desk staff were friendly and provided great service. Our room was spotlessly clean, comfortable, and well-equipped, with fast and reliable WiFi. Definitely worth booking again."
"I booked 3 nights, mainly because I saw a photo of a swimming pool on Trip.com. However, when I arrived, the staff told me there is no pool at all, and that the image shown online was not part of their hotel. This was very disappointing. When I went to report this, I saw that the photo had already been removed from the listing, which made it harder to prove. Regarding the deposit, I paid in cash at check-in. To be fair, I forgot to ask about it during check-out. After I returned home, I emailed the hotel, and they replied saying the refund would be processed via bank transfer. However, at the time of writing this review, I still haven't received the money.
Additionally, I had booked a twin room, but I was informed that children were not permitted in that room type. I admit it was written in the booking, but it wasn't obvious. The hotel charged us an additional €49 per night to upgrade to a triple room. However, on the first night, we still had to sleep in the original twin room, even though we had already paid for the triple. We only moved to the triple room on the second and third nights. The invoice was only sent on the second day, which made it confusing – I initially thought I wouldn’t be charged the first night. Ultimately, I contacted Trip.com's customer service, and they were helpful, offering partial compensation. I appreciate their support, but I believe future guests should be aware of these issues."
"The apartment was okay, great location, about 15-20 mins walk to Pg. de Gràcia & Plaça de Catalunya. There is no staff at the apartment, the entrance code was received before check-in. There is an elevator for travellers with luggage.
The apartment was tidy but some areas were a little dusty. Soundproofing was pretty bad even with the windows closed.
There is a welcome pack given with oil, salt, pepper etc. Dishwashing liquid and 1 laundry pod was given as well. There is also dishwashing tablet, even though there's no dishwasher in the apartment. However, there is no kitchen towel. Bathroom amenities were also very minimal for our 4-night stay. Drying rack was also broken.
Additionally, there is a security deposit of €300, they only returned it more than a week later after messaging and reminding them. I doubt they will return the deposit if I didn't ask."
"This was a very well located property - right at the Ramblas. Very close to a lot of places to eat, shop, and walkable to most attractions. The subway stop was right in front of the hotel to commute to places (incl to get a bus to the airport from a stop on this subway line). The staff at the reception were very nice, kind, and helpful. The rooms were clean and well equipped for a comfortable stay. The only thing is that the room might be small if there are 2 travelers in this room."
"The most satisfying hotel from my Barcelona trip! Considering its quality and location, it's probably the best value for money among all the hotels I compared. It's right in front of the cathedral square, and the subway is super convenient. The breakfast offers a wide variety, and it's much more cost-effective if included in the room rate than buying it separately. The shampoo and lotion are from Bulgari. The front desk asked us beforehand if we preferred a street-view room or a quieter one facing inwards. Street-view rooms can be a bit noisy but come with a balcony that offers a view (my room type was a bit to the side). The hotel room also has a free capsule coffee machine. The rooftop bar is very popular because of its great views, but you have to make a purchase to stay. Housekeeping is very clean. The only downside is that laundry costs extra and isn't cheap. The elevator is quite small, fitting a maximum of 3-4 people. I had originally planned to stay a night in a nearby town and pick up my luggage the next day, but the front desk said they couldn't store overnight luggage, which is understandable."
"The room was quite spacious, but the bathroom facilities were a bit dated. The shower, which was converted from a bathtub, only had a half-glass screen, so water easily splashed everywhere. The hotel's breakfast was very good, with a rich variety of options and excellent service. There was also complimentary lemonade available in the hotel lobby.
The location is fantastic, very close to Barcelona Cathedral and Palau de la Música Catalana. The Gothic Quarter's various alleys are also great for exploring, with an abundance of restaurants and coffee shops."
"The hotel is in a great location. Although it's in the Gothic Quarter, it's also near Eixample, so the area is relatively safe. The subway is only about a five-minute walk away. There was a minor hiccup at the hotel. After checking in and dropping off my luggage, I left. When I returned that evening, I discovered the air conditioning in my room wasn't working, with a persistent error message. The room wasn't airy to begin with, and the AC wasn't cooling, making it very stuffy and hot. I went down to the front desk, and the first time, they said they'd reset it, but it didn't work, and the error message persisted. The second time, they came back up to check the AC, but the error message persisted. The third time, I was a little disappointed, so the front desk moved us to a different room and checked the AC, which was fine. This resolved the issue.
The hotel includes breakfast, which was quite good. While the selection wasn't particularly diverse, the food was delicious. Overall, aside from the AC issue, everything else was fine."
"This hotel's location is incredibly convenient. I took a high-speed train from France to Barcelona Sants, and I could check in directly from the station.
I stayed for 4 nights: two days for sightseeing in the city and two days to watch F1 at the Circuit de Catalunya. Getting around by metro or local train was super easy and saved a lot of energy.
The room was spacious and quiet, and the blackout curtains worked wonders (you have to know how strong the Spanish summer sun is!). There was a safe and a large wardrobe. The bathroom had a separate shower and toilet area, and a double sink. They replenished two bottles of water in the fridge every day.
The breakfast was excellent! Everything was delicious, and there was a great variety of fruit. The staff were very friendly. I have absolutely no complaints! 😆"
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HHuanqiuyuzhoulvxingjiaHotel Ohla Barcelona boasts an excellent location in the heart of downtown Barcelona, just a few minutes' walk from Plaça de Catalunya, Palau de la Música Catalana, Casa Batlló, and Passeig de Gràcia, making it incredibly convenient for sightseeing. The hotel's hygiene is impeccable, and its decor is luxurious, with a highly artistic design evident in both the restaurant and the lobby. The staff are attentive and enthusiastic, very proactive, and pay great attention to detail. Upon arrival, we were greeted with complimentary champagne, tea, and iced drinks. The breakfast is high-class, offering champagne, salmon, premium jamón, as well as Chinese pan-fried and steamed dumplings, and miso soup, all of which are delicious. The rooftop outdoor pool provides a spectacular view of the city skyline – truly a luxurious vista! The only drawback in the room was that the shower's temperature control was sluggish, and the water temperature adjustment seemed slightly faulty. Nevertheless, this is an outstanding five-star hotel!
AAndrea_tutiangeThe room was exactly as shown on the booking page. What you see is what you get. Toiletries and disposable slippers were also provided. We arrived late on our first day and didn't have time to buy water, so the hotel gave us a bottle, which was very nice! We booked a standard double room, but it had a small balcony overlooking the pool and outdoor restaurant. The view was lovely.
The security was also very good; nothing was lost during our several nights. We also noticed that the automatic door at the entrance was manually controlled by the front desk, so unauthorized people wouldn't be able to get in.
TTravelBrujaOnix Fira seems like a junior hotel in that it has a great deal of potential, but consistently falls short and seems to be having some crisis of identity and growing pains as a hotel.
TLDR: I would not stay here again at the rate I paid at booking. It is a decent hotel, but one should only pay $105-$120/night for what it offers.
Here’s what’s going right for it:
- very clean facilities and room
- located across from a mall that also has a grocery store , which is great for grabbing anything you forgot to pack or raw veggies
- a nice 2nd floor reading area
- a nice rooftop terrace for doing yoga if you bring a mat
I have 3 years of experience working for major brand hotels. Here’s where I think Onix Fira can stand to improve:
- greeting guests at reception (did a guest have a long journey? Express curiosity, compassion and enthusiasm for the effort they’ve already made. No one wants to be on a 14 hour flight and be received by someone in a bad mood who looks like they have better things to do).
- common sense fixes: a) put hooks on the bathroom doors so guests can hang wet towels, b) have a soap dish for your soap, c) the consequence of imitation stainless steel buttons for the toilet.. they leave fingerprint stains that look gross, d) have a blanket or bedspread available in the room and not just the top sheet even though it’s hot out, e) add hair dryers in bathroom, f) have a complimentary bottle of water ready for guests when they enter tthieir room, especially if it’s 90 degree weather in the summer. That’s humane. And no one charging $200/night+ has any business offering less
- more pool lounge chairs during the summer
- advertise with photos that don’t use a fishbowl lens, be honest that the pool is small
- advertise honestly that one must climb 1.5 slights of stairs to reach pool. That’s an accessibility issue for disabled guests
- have replenished towels available for guests
- have the pool hours actually open during posted hours
- offer activities for solo travelers to socialize; you have a whole beautiful 2nd floor level that could be a great space for games, wine tasting, a silly interaction of your choice. I never saw anyone use this space and activities could make the stay more worthwhile.
- offer concierge services and recommendations
- have a manager on duty available to talk to guests 7 days/week
-consider different hallway lighting than red light; red light feels like a *******
Some specific stuff that went wrong in my stay:
- key card for room stopped working after one night
- power/electricity/AC went out 3x in one night
- no one advertised there was construction in front of the hotel .. a total eyesore and noisy during weekdays
- drunk guy wandering my floor thst no one stopped at reception and/or no one accompanied him to his room to make sure he wasn’t upsetting
- no manager or person with decision making power was available to answer questions
- no complimentary services offered for various inconveniences, not even empathy offered
Hope things get better!
TtaeliThe room equip everything you need, but it's a bit small. The location is very good, can walk 15 minutes to the beach and 30 minutes to the main spots
GGuest UserAfter a lot of deliberation and some safety concerns, I finally booked this place, and it was absolutely fantastic! The location is super convenient, really close to the subway. The residential area is clean and safe, and there's a supermarket right across the street, which was incredibly handy for getting food. The biggest surprise was booking a room with a terrace – totally worth it! Every evening, I'd enjoy a drink on the terrace while taking in the mountain views. Such a lovely experience, and amazing value for money!
GGuest UserIt was a very clean accommodation and plenty of towels were provided.
It was a little inconvenient because laundry was done in a shared facility on the 5th floor, and I was a little disappointed that they assigned me a room with a rear view without even asking how many rooms had a view of the Sagrada. There is a rest area and a pool on the rooftop, so it would be nice when the weather is nice. The location is far from major tourist attractions, so it's a bit inconvenient to take the subway every day, so if I had to do it again, I think I'd pick it near Plaza Catalunya.
GGuest UserThe room itself was really good: clean, comfortable and spacious. However, my first impression of the stay and the stuff of the hotel was suboptimal, which coloured the whole experience.
I arrived at the hotel at about 1 p.m. First thing that surprised me was the fact that there were actually 2 hotels and only one of them had a check-in desk, to find which I had to ask around. When I finally arrived at the reception, I was second in line as there were some people checking out. While I was waiting a family (parents and a child) came in, and then one more group of travellers arrived. When the receptionist was done with the people who were before me, I asked to be checked in. In response, I got told that she was going to check the family in first. She wasn’t apologetic or nice about, she told me this as if that was what always happened and not that people got served in the order of their arrival. I am sure the family really appreciated what she’d done and I wouldn’t have minded either if that action was followed with acknowledgement of this not being okay and an offer of some services to recover their reputation. Not only had I not got an apology or anything like that but also I was again bypassed for registration as the receptionist decided to invite 5 people who came in later on to check them out. At that point me and other people in the line were quite baffled by the behaviour and understood that there was nothing fair about this interaction.
After I was finally checked in and went back to the other side of the street for my hotel, the room pleasantly surprised me. It was clean and had all the necessary amenities. However, I was a bit confused at first by the thing you need to do to get electricity. I was told by a friend that the system of inserting the key card into a specific slot in order to get electricity is now the norm, but this month I’ve been to 5 different hotels and all of them had different systems and none of them were this particular one, so I personally would’ve appreciated a heads up or an informative poster on the door. The only downside of the room that I found was that that side of the street was quite loud. It was much better with the windows closed, however, if you are a light sleeper, I recommend taking ear plugs.
The rest of the stay went pretty okay for me, but that first experience unfortunately is something I’ll never forget.
If you are travelling as a family, I would imagine this hotel would prioritise you over other guests any time, so maybe that’s just who they cater to. As a solo traveler, however, this was not what I was expecting.
GGuest UserThe check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.
GGuest UserI arrived in Barcelona a day earlier than my booking, and the hotel responded to my email incredibly quickly. They managed to accommodate all my requests so smoothly, which I truly appreciated.
The receptionist was exceptionally friendly and helpful, making my stay in Barcelona feel warm and genuinely welcoming from the very beginning.
The location of the hotel is fantastic — everything is within walking distance, which made exploring the city so convenient.
The room itself felt very secure and comforting, with a modern design. It was clean, cozy, and beautifully maintained. I had a wonderful and restful stay for four nights.
Another big plus was the complimentary 24-hour coffee and drinking water, which made the stay even more convenient and thoughtful.
Highly recommend this hotel to anyone visiting Barcelona!
GGuest UserThis hotel boasts an excellent location, very close to Sagrada Familia and the metro station. Although I didn't try the hotel breakfast, there's a cheap and delicious breakfast spot just a two-minute walk away that opens at 7 AM. The front desk staff were all very friendly, and check-in was a breeze.
The downside is that the rooms are generally a bit old and small, and the walls are not well soundproofed. In my room, there was only a duvet cover and no duvet, which the front desk said they couldn't provide, so it was a bit cold at night. There were also no mouthwash cups in the room.