GGuest UserThe hotel is relatively new and the facilities are decent, seemingly quite upscale. However, the service completely shattered my long-held belief that Japan has the best service. The electric kettle in my room wasn't working; I wanted to make coffee, but the water temperature never increased beyond a lukewarm setting. I informed the front desk, and a young, delicate-looking woman came. After I explained, she opened the lid and said, 'This is hot water.' I poured it into a cup, and she touched it, saying, 'That's how it is.' I told her, 'This is only 40-50 degrees Celsius, how can I brew tea or coffee with this? I need boiling temperature.' She replied that she couldn't do that. I asked her what temperature a kettle should boil to, and she said there was no standard! I then told her the kettle was broken and asked her to replace it, to which she said they didn't have any. I ended up pouring a bottle and a half of cold water into the kettle, and when it still didn't heat up, she finally took it away. Throughout the entire interaction, her expression was blank and her attitude was slow and indifferent. I used to tell my friends that Japanese people's warm service isn't necessarily because they like you, but because their upbringing and professional ethics don't allow them to be rude. Now, I've witnessed such service in a 4/5-star hotel.
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