Hotels near Pinnacle Park, Melbourne

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

Perfect location and nice staff. But that’s all. The room was completely different from the photos. There’s nothing like curtains to block the water from shower and the water just splashing around the toilet and the whole floor. If we knew this, we wouldn’t have booked this hotel. Location is perfect so I would recommend this hotel to people who don’t really care about shower.. Other rooms could be different and better than our room…

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

We arrived out of hours and were expecting trouble however it was a simple phone call and we got our key. We got a great deal on our accommodation, which had more than enough for our needs. The facilities (pool etc) were great and everything in our room worked perfectly. the air con was cold and quiet, the TV was a decent size and the bed was comfortable. The only thing I noticed was the walls (toilet) and curtains (main entrance) are a little dirty (probably due to being a specific room for lots of children?) however this is just fussy. I will most definitely stay at Discovery Park again without any hesitation. From check in to check out it was easy, quiet and stress free exactly what I needed

The picture on the website is for a front room. It cost us $190 for Thursday Sunday and Monday and $198 for Friday and Saturday nights. It's right on Lygon Street which is very noisy with traffic. The room had a small balcony. Curiously there's no hotel chain represented in Carlton, but having stayed at the Clocktower (which is VERY basic) we opted for this property. It does have a small lift but you walk through the carpark, past boxes and bits of old furniture, rubbish bins etc. to get to it. The room itself was quite big, with a separate bathroom (very small shower) and kitchenette area. It was clean and the towels were good, toilet paper very cheap and thin, always a worry. The air conditioner in our room stopped working the night before we left, and the bathroom door handle became very loose as a screw fell out of it. Lygon St itself looks sad, with many restaurants and shops up for lease or closed permanently, thanks to Covid. For nearly a thousand dollars for 5 nights, we will not be staying here again.

if you're taking PT or walking around the city, this is a great location, even at night, we felt safe getting back However, toiletries are a limited, so pack your own

I am interstate for business on a regular basis and have stayed in many well rated accommodation venues however, I struggle to find anything to criticize at this hotel. The staff are amazing - nothing is too much trouble, they do all the little things, over and above what I would expect to make you feel like a special guest. They all seemed to be ”hand-picked” to suit the service culture of the hotel. The quality and cleanliness of the facilities are A1. The rooms are comfortable and quiet. A small table & chairs, couch and huge TV were a welcome feature. The conference facilities worked well. Conference catering, breakfast room and intimate Bistro/cocktail bar offered quality food & drinks. My partner is disabled in a wheelchair and all his needs were well & truly met in a standard room. Only 1 suggestion - it would be great to have magnetic door stoppers installed so the door will stay open while moving through with the wheelchair or bags. Thank you Marriott Team, we will definitely be back :)

Had seven nights in Melbourne. First three in Mercure Welcome. Not impressed. Moved to Citiclub and it’s great! Clean, much larger with a tub. Great bed and pillows. Plenty of living space and a great bathroom. Easy walk to everything and lovely staff. Best thing is hardly any visible people so easy to move around get lifts etc.