Hotels near Gem Collection, Orlando

This was a very last minute trip. I didn't get into the hotel until almost 11:00, but check in was easy. Considering the hour they were fairly busy, but it was fine. The single best part of this was the $10.00 breakfast option. Not because the food was excellent, it was a hotel breakfast. It was really good and the server who was also the cook, made every order as you were seated. Chef José was the most joyful and encouraging person I've come across in business travels in a long time. He single handedly made my day better after fighting with the airlines for 45 minutes in my room trying to sort out an error. I would hire this gentleman if I owned any food related business in Orlando! This was my first time using Trip.com for a reservation, and I will use them again!

I spent two nights at the DoubleTree in Downtown Orlando as a result of being mandatorily evacuated due to Hurricane Ian. Most of the other people staying in the hotel were in a similar situation. I felt that the hotel did a good job of dealing with the huge surge of stressed out people. The DoubleTree wasn't our first choice, but when we decided to evacuate to Orlando, many other gulf coast Floridians were making similar choices, and we got turfed to this DoubleTree with a different Hilton property. The location is pretty good. It's close to downtown, close to the Lake Ivanhoe area, and close to I4. There were a bunch of restaurants within walking distance. The parking isn't exactly connected to the hotel, which wouldn't be a problem in non-hurricane situations. There was no valet when we arrived. There were staff available to help with bags, etc., although the person was helping the car in front of me, so I unloaded everything myself (which was fine). My parents were able to check in early for both rooms, and from what I observed in the lobby, they had enough staff that no one was waiting for too long for check in. They were definitely well stocked with bottled water and cookies for everyone checking in. We had two connecting rooms so that my parents could help with the kids and we could pool resources. The rooms have refrigerators which are pretty spacious. The rooms were a bit dated, but the beds were reasonably comfortable (although the pillows could have been more supportive), there was a practical set up of seating, and everything looked clean. Because the hotel was booked to full and because the Hurricane was going to go through Orlando as a tropical storm, there was no standard housekeeping available, but you could request new sheets/towels/amenities to be delivered to your room. I spoke with a bartender, and the Hilton had several employees who stayed in the hotel for the duration of the storm warning and storm to make sure that things were running for guests. I very much appreciated that they kept the kitchen (albeit with a very limited menu) and bar (full bar still available) running and that maintenance was available the whole time. While I didn't love the limited menu at the restaurant, at least we had the option of hot food! The hotel is on the same power grid at the local hospital, so we never lost power. The cable flickered a bit once the winds became strong. The window in my parents' room did spring a leak during the storm, but thankfully the amount of water that came in was manageable with a couple towels. The downstairs cafe and lobby became very waterlogged during the storm. But from a safety perspective, we all came through the storm. And when we elected to check out after two nights instead of the three we booked, the hotel graciously didn't charge us for the final night.

Loved the ability to store my luggage before check in, and use the complimentary shuttle to visit Universal Studios during the day. Received complimentary warm cookies and bottled water at check in! Made the start of my stay at Double Tree great!

The service was okay but I've definitely had better. I didn't really get a warm and welcoming feeling when I was checking in or anything like that. Well at least not from the young lady that checked me in anyway. But the lady on the Morning shift had a great personality! The facility was fair but definitely nothing to brag about at all! This Hotel definitely needs some major upgrades. Specifically the beds, toliets, shower heads, tub, sink, let's just say the entire bathroom period! I really can't comment on the food because I didn't get an opportunity to even try it. I got there right at 9:30 and they had already put everything up. The room served its purpose for one night but I wouldn't be in any rush to go back there any time soon that's for sure!

The facility itself was good overall. There was no coffee maker or microwaves in the rooms. The breakfast was the same thing everyday. Other than that the location was great, there's a wawa across the street. A smokehouse pizzeria massage parlor.

Overall, a decent enough stay. Says it’s a 4 star hotel, but I definitely would say 3 star hotel tops. Pool was decent, room was fine. Definitely not the amenities I would expect in a 4 star hotel. No valet service offered. I think the hotel was just bought by Marriott so maybe they are in transition and it will be a little more upscale soon!

Stayed for three nights. I checked in late on the first day and couldn't see any pool view from the pool view room. There was noise in the room and it was not repaired at 2 am. Even if there is no mineral water, slippers, toothbrushes, etc., the main problem is that there is no quilt, so I can only ask them for a blanket like a bath towel, and the bed sheets are very frizzy. The good thing is that I changed rooms the next day and had a good view. Moreover, there are many bus trips to and from Universal, which is more convenient, and you can enter the park one hour early.

Love staying at The Alfond. Beautiful place the staff from valley to housekeeping amazing service. We love Ian in front desk who has taken amazing care of us since our first visit. Both the Cafe (brunch & after 3pm pastries are delish. Hamilton Kitchen (Samuel, Keeani & Neya) isgreat for brunch & Dinner.

It was such a good hotel for the cost. We thought because we were so close to the Disney/Universal parks that it would be very expensive or poor quality, but this hotel was very cheap and very good all around.

The Fairfield at Marriott Village is a great holiday. The location is so wonderful that regretfully, we did not have an opportunity to use the hotel amenities such as the pool etc. We did have breakfast daily, which had a good selection of hot items, breads and cereals. The Mickey Mouse pancakes were delicious. Our rooms were large and spacious, with great air conditioning, lovely hot showers and sufficient tv channels. The beds and rooms were very clean. It is very handy that there are washers and dryers and ice machines on every floor or every other floor. The hotel offers a free shuttle to the parks but we preferred to drive to be able to leave and return to the park, for necessary breaks in the height of the heat. Would happily stay there again. There are 2 other hotels on the property (Courtyard and Springhill). I imagine these are more upscale. I would have appreciated an offer to ”upgrade” at a nominal fee to experience.