Hotels near OSAKA GARDEN CITY, Osaka
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Osaka Station/Umeda/Yodoyabashi/Hommachi | 0.21km from OSAKA GARDEN CITY
A stay at Hotel Mystays Premier Dojima places you in the heart of Osaka, within a 10-minute drive of Kyocera Dome Osaka and Nipponbashi. This boutique hotel is 2.9 mi (4.7 km) from Osaka-jō Hall and 3.5 mi (5.6 km) from Osaka Castle.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Mystays Premier Dojima, or stop in at the grocery/convenience store. Cooked-to-order breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 141 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
GGuest User 2023.10.02
The location of the hotel is decent. It's a long walk from Osaka Station. There is a convenience store on the first floor of the hotel, and nearby restaurants such as Matsuya, Yoshinoya and Kame King are open until late at night. The room is very clean and the room size is okay, but the writing desk takes up a lot of space. There is a lot of space, and when you check in with children, you are given extra towels and slippers for children.
Very Good
127 review
4.1/5
Price from
VND 1,895,768
per night
Umeda | 0.34km from OSAKA GARDEN CITY
A stay at Hilton Osaka places you in the heart of Osaka, within a 10-minute drive of Kyocera Dome Osaka and Nipponbashi. This 5-star hotel is 4.1 mi (6.7 km) from Osaka Castle and 4.7 mi (7.6 km) from Universal Studios Japan.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy Japanese cuisine at Kawaume, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 562 guestrooms featuring refrigerators and minibars. LCD televisions with satellite programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary newspapers, and housekeeping is provided daily.
HHOI Siu 2023.10.02
Not a much caring arrangement on our 30-marriage celebration. No hotel staff even front desk staff did not enquiry our staying after 7 nights staying. It was really not a good satisfaction experience in a world-wide famous hotel chain.
Excellent
409 review
4.4/5
Price from
VND 6,326,248
per night
Osaka Station/Umeda/Yodoyabashi/Hommachi | 0.48km from OSAKA GARDEN CITY
Zentis Osaka is centrally located in Osaka, a 3-minute walk from Festival Hall and 9 minutes by foot from Nakanoshima Museum of Art Osaka. This 4-star hotel is 1.3 mi (2.1 km) from The National Museum of Art Osaka and 1.4 mi (2.3 km) from Umeda Sky Building.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features a fireplace in the lobby and a vending machine.
Satisfy your appetite with French cuisine at UPSTAIRZ, a bistro which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Stay in one of 212 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and electric kettles.
Mmoguzo 2020.09.05
The new brand hotel of the Palace Hotel opened in July, so I was able to stay at a good price using GoTo. The location is just outside Dojima underground street. It is located in the south of Kita Shinchi, but the service was good and I was able to stay with peace of mind. The corner studio of 32 square meters stayed. There is a bathtub and shower booth in the space like home called rug in the flooring, and it feels compact. However, when you take a shower, the powder area is flooded, and the bath is rounded from the room? All the towels were very soft and good with imabari towels. There is a restaurant and room 001 on the second floor, coin laundry, vending machine, coffee machine and microwave oven, and shoe shine service and free puff service It was a very calm space. I didn't use the restaurant this time, but I was worried about the space that I saw a little and was very nice. depends on the price, it is a hotel that I want to stay again.
Outstanding
383 review
4.6/5
Price from
VND 3,394,829
per night
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Osaka Station/Umeda/Yodoyabashi/Hommachi | 0.63km from OSAKA GARDEN CITY
With a stay at ANA Crowne Plaza Osaka, an IHG Hotel, you'll be centrally located in Osaka, within a 5-minute drive of Dotonbori and Nipponbashi. This 4.5-star hotel is 3.4 mi (5.5 km) from Kyocera Dome Osaka and 4.9 mi (7.9 km) from Universal Studios Japan.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get around on the complimentary shuttle, which operates within 2.00 km.
Enjoy international cuisine at Cafe in the park, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 473 air-conditioned rooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Wired and wireless Internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
GGuest User 2023.04.30
Conclusion I will never stay at ANA Crowne Plaza Osaka again. The room was the smallest I have ever been at and part of the window was blocked by a wall outside the room. The check in and check out was chaos with a huge queue. The hotel is outdated too. The only positive thing regarding this hotel is the club lounge. Review I arrived with the Shinkassen at Osaka station and the hotel is in walking distance from station. The train station is huge, and I was difficult to find the right exit. The hotel is located in a business area, but there are a lot of restaurants, bars and shops in the neighborhood. Not the right area, if you are a turist. I arrived at 2 pm, where I could not get me room even I am an IHG diamond member. Came back after a couple of hours, where there was a huge queue. Check-in took between 45-60 min. It was the same situation, when I should check out. It is not possible to check out in the IHG app. Even I have the highest status in the IHG program, I got the smallest room in the hotel. It was not possible to open my suitcase in the room - i don’t want it on the bed. The window was partly blocked by wall outside the window. The room is very outdated. I had access to the club lounge, where I had a couple of drinks during the evening and breakfast in the morning. The lounges was ok but it was busy.
Excellent
97 review
4.3/5
Price from
VND 2,664,607
per night
Osaka Station/Umeda/Yodoyabashi/Hommachi | 0.75km from OSAKA GARDEN CITY
With a stay at The Rise Osaka Kitashinchi, you'll be centrally located in Osaka, within a 5-minute drive of Dotonbori and Nipponbashi. This hotel is 0.6 mi (0.9 km) from Osaka Station City and 3 mi (4.8 km) from Osaka Castle.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Satisfy your appetite at one of the hotel's 2 restaurants. Japanese breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 220 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as electric kettles and complimentary bottled water.
SScottMoore444 2023.11.30
This was a solid spot for a three night stay in Osaka. It's also very handy to Osaka Station, you get there in less than ten minutes by foot. The check in and out experience is all done by an automated reception which was very easy to use but any staff we did briefly interact with were pleasant and professional. The rooms were small but had everything we needed and were very comfortable. There's also a cute robot that glides around the lobby area. I'd happily stay here again when in Osaka.
Very Good
83 review
4.2/5
Price from
VND 1,327,038
per night
Umeda | 0.88km from OSAKA GARDEN CITY
With a stay at InterContinental Osaka, an IHG Hotel in Osaka (Kita), you'll be within a 5-minute drive of Umeda Sky Building and Dotonbori Glico Sign. This 5-star hotel is 4.1 mi (6.7 km) from Kuromon Ichiba Market and 4.3 mi (6.9 km) from Osaka Castle.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy French cuisine at Pierre, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, limo/town car service. Hold your event with luxury Japanese style at Osaka.This hotel has facilities measuring 667 square feet (62 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 272 guestrooms featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless Internet access is complimentary, while 42-inch flat-screen televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
GGuest User 2024.05.26
We got a great deal with Trip and stayed on the Club floor for 2 nights. The hotel entrance was a bit hard to find when you are walking through the mall. Checked in at the Club floor and it was very efficient. Room was very spacious and very clean. Club floor experience was excellent with breakfast, afternoon tea and evening cocktails. We had particularly good experience with the afternoon cocktails as they made lots of different ones for us that was not the standard menu.
Outstanding
547 review
4.7/5
Price from
VND 10,121,294
per night
Shinsaibashi/Namba/Yotsubashi | 3.22km from OSAKA GARDEN CITY
With a stay at Shinsaibashi Grand Hotel Osaka in Osaka (Minami), you'll be within a 5-minute drive of Nipponbashi and Tsutenkaku Tower. This hotel is 2.1 mi (3.4 km) from Kyocera Dome Osaka and 2.2 mi (3.5 km) from Spa World.
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a television in a common area.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and a 24-hour front desk.
Make yourself at home in one of the 159 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and complimentary bottled water.
BBenjamincjm 2024.04.25
The room is clean. Just alittle small and there is no view from the window. Overall, great service from the staff and just 8 mins walk from Shinsaibashi MRT
Excellent
2323 review
4.4/5
Price from
VND 1,358,634
per night
Shinsaibashi/Namba/Yotsubashi | 3.53km from OSAKA GARDEN CITY
With a stay at DOTONBORI Crystal Hotel II in Osaka (Chuo), you'll be a 4-minute walk from Dotonbori and 13 minutes by foot from Nipponbashi. This hotel is 0.5 mi (0.8 km) from Kuromon Ichiba Market and 0.6 mi (0.9 km) from Shinsaibashi-suji.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
Buffet breakfasts are available daily from 7:00 AM to 8:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Make yourself at home in one of the 100 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include electric kettles and blackout drapes/curtains, and housekeeping is provided daily.
HHufait 2024.02.24
This hotel is not bad and also looks new. The downside is they don’t have laundromat. However there is a l laundry shop nearby 
Even though the front desk doesn’t really speak English, but they are really nice with the positive attitude unlike the Via Inn hotel near shinsaibashi
I will come again next time. 
Very Good
245 review
4.2/5
Price from
VND 1,021,608
per night
Shinsaibashi/Namba/Yotsubashi | 4.34km from OSAKA GARDEN CITY
Located in Osaka (Minami), Plum Hotel is within a 15-minute walk of Dotonbori and Nipponbashi. This hotel is 1.8 mi (3 km) from Kyocera Dome Osaka and 5.4 mi (8.7 km) from Osaka Aquarium Kaiyukan.
Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.
Featured amenities include a 24-hour front desk and an elevator.
Treat yourself to a stay in one of the 54 guestrooms, featuring fireplaces and indoor private spa tubs. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have deep soaking bathtubs and hair dryers. Conveniences include electric kettles, and housekeeping is provided daily.
GGuest User 2024.07.06
We arrived earlier than the check in time, and are able to drop off the luggages at the reception and come back later for check in for free. The staff can speak multiple languages, (Japanese, English, Chinese,etc) able to communicate without any problem. Room is very clean and cleaning service is provided each day. Location is close to Nanba. Very convenient. Close to a metro station as well, easy to locate. Would recommend.
Outstanding
810 review
4.6/5
Price from
VND 1,327,038
per night
Shinsaibashi/Namba/Yotsubashi | 5.46km from OSAKA GARDEN CITY
A stay at Hotel Sunplaza places you in the heart of Osaka, within a 15-minute walk of Spa World and Tsutenkaku Tower. This hotel is 2 mi (3.2 km) from Dotonbori and 2.9 mi (4.6 km) from Kyocera Dome Osaka.
This hotel offers designated smoking areas.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities.
Make yourself at home in one of the 325 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature separate bathtubs and showers, slippers, and toothbrushes and toothpaste.
LLvDaryna 2024.02.10
It’s like you get what you pay for. Room stinks like cigarets. Very noisy because of the railway station. There weren’t enough sockets, just one for the tv, so I had to plug it out to be able to charge my phone. Room and toilet were pretty clean, but the hot springs room is nothing like it looks in the photos (it might be man’s one). Women shower and hot springs locate on the first floor near the reception and the place is very tiny for number of guests who use it. There wasn’t hot water in shower cabins, so I had to go to the hot springs room and use it there.
Well I did not really enjoy my stay there and next time would chose hotels more carefully
Excellent
381 review
4.3/5
Price from
VND 526,602
per night
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No.1
4.6/5
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371 reviewWelina Hotel Premier Nakanoshima West
Osaka Station/Umeda/Yodoyabashi/Hommachi, Osaka | 0.88KM from OSAKA GARDEN CITY
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790 reviewHotel Monterey le Frere Osaka
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955 reviewRihga Place Higobashi
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Select dates to view pricesLatest Reviews for Osaka hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.5/5
Excellent
GGusThis location is truly unbeatable. The hotel not only offers exceptional access to the park but also to a variety of restaurants and convenience stores in the vicinity. Staying at this hotel provides a perfect blend of convenience and accessibility, allowing guests to easily explore the surrounding area and enjoy all it has to offer. The proximity to the park and other amenities enhances the overall experience and makes it a top choice for travelers looking for a well-situated accommodation option. The strategic location of the hotel adds immense value to the stay, ensuring that guests have everything they need right at their fingertips..
4.5/5
Excellent
Ccskphc2004The hotel is located close to the Exit 5 of the Green and Brown Lines of Osaka Metro. However, prepare a strong heart because when you arrive to the exit you will have to climb 4 floors of stairs to reach the hotel every time. The other exit with lift is further away. The hotel itself I will only classify as a modernised INN rather than a stared hotel, not as per its name stated. The cleaning services are not up to the standards you would expect for normal hotels in Japan.
The breakfast itself is another downside if you live here more than four nights, because you would only have four choices everyday every time you go down. The chef made good food but, having stayed here for 9 nights you will get sick and tired of the breakfast pretty soon. Rather, I would recommend just go to local Japanese supermarkets to shop for breakfast and bento for the next day.
THE LIVELY OSAKA HONMACHI
Osaka Station/Umeda/Yodoyabashi/Hommachi, Osaka
Price per night from: VND 2601415
4.5/5
Excellent
Hhylai12We stayed in this hotel for two nights because of its location - it's right next to the JR Bentencho station and it took only 10 mins to go to USJ, where we joined their countdown party on the New Year's eve. The room was spacious compared to those located in the city centre (e.g. Umeda, Shinsaibashi). It was a good deal to stay in such a big room with this price. It was also clean and quiet, despite its proximity to the train station. Going to the city centre is also easy - you could take local metro to Dohton Bori in 15 mins. The train getting to the Kansai airport also stopped at Bentencho, so you don't have to worry about going to the airport neither! The price comes with breakfast, but we hadn't got a chance to try it. There was also a 7-11 next to the entrance of the hotel - very convenient. There are a number of hotels close to USJ but they are always expensive. I'd recommend this to those who are looking for something economical, while you don't have to sacrifice quality / convenience.
4.4/5
Excellent
เเขี้ยวกุดThe breakfast room is clean and delicious meal
New hotel the lobby is on the second floor
Besides the yodobauashi subway station the lift exit is opposite the hotel and the inter junction with nipponbashi stations around 5 minute,
The underground pathway of subway station have Starbucks ( open until 22.00pm) the beside hotel have McDonald’s, Eion mart open 24 hour
It is comfortable to travelling in Osaka because the yodobayashi station in 1 next station to namba station and Shinsaibashi sta too . We can walk to Shinsaibashi shopping street
Via Inn Prime Shinsaibashi Yotsubashi
Osaka Station/Umeda/Yodoyabashi/Hommachi, Osaka
Price per night from: VND 1523636
4.4/5
Excellent
HHalsansanI stayed at this hotel because Aikata participated in the Osaka marathon. There is a deep shop around the hotel that can eat cheap and delicious things. If you use the hotel, you can enter and exit the hotel after checking in. The hotel has a different entrance and exit from the facility user, but you have to take off your shoes. Take your shoes to geta box and store them and walk barefoot in the hotel. Is the room simple and business hotel? However, the bed comfort was the best. There was also UB, but there was a large hot spring facility, so I didn't use the bus in the room. I was booked for one night, but this city was too fun to stay for another night. I negotiated and luckily I had a vacancy, so I ended up staying overnight.
4.4/5
Excellent
DDeznadEmbarking on my Japanese adventure, I sought out a lodging experience that echoed the essence of traditional ryokans. Nono Hotel, highly touted by local friends, effortlessly captured the spirit of tranquility and authenticity.
Traveling by train: Alight at Kintetsu-Nippombashi station. It's a 2 minutes walk to the hotel (Exit 6), Take an escalator up to Lift C to avoid carrying your luggage up or down the stairs.
Upon check-in, the ryokan ambiance envelops guests, with tatami-clad floors inviting a serene journey. Attentive staff meticulously tend to luggage wheels, while shoe deposit lockers ensure a seamless transition to the footwear-free zone beyond.
Venturing barefoot through the hotel, clad in provided lounge wear and socks, epitomizes relaxation. While rooms exude cleanliness, minor dustiness and bath floor stains slightly mar the pristine aesthetic. TV amenities lack modern streaming options but offer ***** films accessible via reception.
The onsen experience, though compact, unveils a gem in the outdoor bath. Stone-lined pools, adorned with twinkling fairy lights, evoke celestial serenity. Complimentary skincare essentials and body towels accentuate the indulgent ritual. They have limited hair dryers, so you might want to time your exit or use the one in your room.
After your steamy bath, or suana session, you can grab a free prebiotic drinks between 5-10am, or free ice cream between 3pm-1am. It's located right outside of the public bath.
And for those who are shy to bare fully in the public bath, you can enjoy showering in your room. All the amenities is also available there (except the free prebiotics and ice cream).
Breakfast is not provided in the room package, but they do serve hot coffee on level 1 everyday between 6-11am. If you would like to cook your instant noodles, hot water is also on level 1, you can enjoy your food in the restuarant, at the lobby or in your room.
My stay at Osaka could not get better when I found out they serve free-flow yonakisoba every night for supper between 9:30-11pm. The ramen slaps and it comes with a drink buffet too!
Nono Hotel transcends mere accommodation, offering a holistic sanctuary for the weary traveler. With outlets all over Japan, I highly recommend staying here for a couple nights to really pamper yourself.
Onyado Nono Namba Natural Hot Spring
Shinsaibashi/Namba/Yotsubashi, Osaka
Price per night from: VND 3177167
4.3/5
Excellent
AAA KikiLocation is great, right in the middle of dotonburi. But the street it’s on is near clubs and bars so it gets a bit loud at night. Service is great and all but we requested a late checkout and they asked for $100 just for an hour… Booked a room for three and it’s just an extra bed added to a twin room so it was crazy cramped I couldn’t even open my luggage.
4.3/5
Excellent
GGuest UserThe most I like about this hotel is location. It’s located very close to Dontomburi & high-street shopping area.
By the way, the design of the whole floor and even the room quite dark & dim. You will see the dusk on furniture very easily. It was more about design to be chic hotel I would say but if you travel with elderly it was too dark and not so properly. We also found a piece of tissue in the room.
On the first day that we have breakfast we went down before breakfast section close 30 minutes, and they informed us already which is understandable, and we absolutely respect the time. While we mostly finish our breakfast, the most senior staff came to our table with not so nice gesture to rush us to finish. He told is “5 minutes” but he told the table of 3 ladies next to us “10 minutes” and giggling. That’s already ruin my morning mood.
For me this very rude and unacceptable as I am also working in luxury & lifestyle hospitality industry as well. I select Mercure in Osaka because of the brand. This is my first time with Accor property in Japan, and it makes me very doubt in their service quality.
However, other staff I met at the collider and front office very pleasant and helpful, especially Mr.Kim who help us on check in.
Overall experience for me is OK, but I expected to see well-trained staff when they approach the customer. This kind of things will make the service another level. Comparing to Kyoto hotel I stay few nights their in a local brand but the service was very warm welcome and homies.
4.2/5
Very Good
GGuest User[ENG]: I've never had such a ridiculous experience at a hotel in any country I've been to. On my final night, I returned to the hotel at around 9:30pm to drop off some things without any problem, but when I returned again about two hours later, I couldn't get into my room. After trying to enter the password several times, I went to the lobby but there was nobody at reception. Instead, there was a sign with three accounts (LINE, WhatsApp and Wechat) and a local phone number. My partner and I added two of these accounts and tried to call and message but nobody picked up or replied. I also knocked on the door to the offices but nobody replied there either. After attempting for quite a while, we finally paid for an account to call international numbers and dialed the Japanese number. The person who picked up said she was not on duty that night and that she would contact the person on shift. A bit later, that person came down in pyjamas and slippers. When I enquired why he hadn't responded to our messages and calls, he said that he was in the shower and ”why didn't [I] call the local number”. I explained the situation to him and he said he would help us after he helped a couple who was checking in (who had just arrived). This took an additional ten minutes in which we were just waiting in the hallway in front of our room with three bags. When he finally arrived, he gave lots of excuses as to why the password might have been changed, but offered zero solutions. He even asked me if I wanted to know the new password since I would be ”checking out the following morning anyway”. This unprofessional attitude completely ruined the entire experience on an otherwise lovely holiday and I write this review in four languages in the hope that nobody else has to fall victim to the same experience.
[中文]: 我這輩子住過這麼多飯店從來沒有經歷過比住這家飯店更荒謬的事情。最後一晚9:30左右回飯店把東西卸下來出去逛逛都沒問題。 大約兩個小時後回來居然房門打不開。密碼重複試了好幾次都沒辦法開門, 只好到一樓櫃檯去詢問居卻發現沒有人, 只有一個牌子上留了三個通訊軟體的帳號以及一個日本的電話號碼。我試圖透過 LINE 跟微信傳訊息以及打電話但都沒人回應。試了好幾次只好自己存錢買網路卡打國際電話給飯店的電話號碼。接電話的那位說今天不是他輪班 他會試著幫我聯絡當班的同事。過了一陣子有一位人穿著睡衣跟拖鞋的人下樓。當我問他為何沒有回覆我們通訊軟體上的聯絡時 他說他「在洗澡」還反問我「為什麼不直接打日本的電話號碼」。 我把事情的始末解釋給他聽之後他說他會先幫後來進來的一對客人check-in再協助我們解開門鎖。這又擔誤了10分鐘 讓我們在房門外的走廊上跟著三大袋的戰利品等待。他終於來解鎖的時候給了很多藉口說不知道為何密碼會被改 但卻一個解決方案都沒有提。打開門後還甚至還問我有沒有需要把新的密碼記下來，「反正隔天早上就要退房了」。如此不專業的服務態度真的讓我大吃一驚，也讓我美好的旅途劃下了一個非常傻眼的句點。我用四國語言寫下我的經驗 希望以後再也沒有人跟我一樣半夜被鎖在自己房門外 還要被反問一堆令人費解的問題。
[日本語]: 今生でこんな呆れる経験が本当に初めてです。 21:30に荷物をちょっと下ろしてまた夜食を食べに出かけた時問題なかったのですが、約2時間後に戻ってきてドアを開けることができませんでした。 何度かもう一度試してみましたが、まだできなくて1階に降りてカウンターに人がいなかったんですよ。 代わりにモバイルメッセンジャー3つと日本現地の電話番号がありました。 メッセンジャーを通じてメッセージも送ったし、電話もしてみたけど返事がなかったです。 仕方ない、お金を払って国際電話で連絡したので、電話に出た方がその日に働かないから同僚に連絡してみると言いました。 しばらくしてパジャマとスリッパを履いた人がついに降りてきました。 どうして連絡が取れなかったのかと聞いたら、自分がシャワー中だと、なぜ現地の電話番号に連絡をしなかったのかと言われました。 状況をちょっと説明していた時、お客さんがいっらしゃってきたので、そのお客さんが先に案内して私たちを助けると言いましたね。 それでまた廊下で約10分ほど待ちました。 また上がってきた時に言い訳をたくさんして、解決方法が一つもなかったですね。 さらに新しいパスワードが必要なのか、”どうせ明日チェックアウトするんじゃないか”と言われました。 こんなとんでもない経験が本当に最悪なので、私の経験を4ヶ国語を通じて共有したいんです。 同じ経験がないことを祈りますね。
[한국어]: 이번 생에 이런 어이가 없는 경험이 진짜 처음이에요. 밤 9:30에 짐을 잠깐 내려놓고 다시 야식을 먹으러 나갔을 때 문제가 없었는데, 한 2시간 후에 돌아왔다가 문을 열 수가 없었어요. 몇번을 다시 시도해봤는데 아직도 안되서 1층에 내려갔다가 카운터에 사람이 없더라고요. 대신에 모바일 메신저 계정 3개과 일본 현지 전화번호가 있었어요. 메신저를 통해서 메세지도 보냈고, 전화도 해봤는데 답장이 없었어요. 어쩔수 가 없어서 돈을 내고 국제 전화로 연락했으니, 전화를 받으신 분이 그날에 당직이 않는다, 당직한 사람이 연락해보겠다고 하셨어요. 좀 후에 파자마랑 슬리퍼 신은 사람이 드디어 내려왔어요. 왜 연락이 안 받았냐 물어봤더니 자기가 샤워중이라고, 왜 현지 전화번호로 연락을 안 했냐 그랬어요. 상황을 좀 설명하고 있었을 때, 손님이 돌아왔으니, 그 손님이 먼저 안내 드리고 저희를 도와주겠다고 했네요. 그래서 다시 복도에 한 10분 정도 기다렸어요. 다시 올라왔을 때 핑계를 엄청 많이 치고, 해결 방법이 하나도 안 했네요. 심지어 새로운 비번이 필요하냐, ”어차피 내일 체크아웃할거아냐”라고 그랬어요. 이런 말도 안되는 경험이 진짜 최악이라 제 경험을 4개 국어를 통해 좀 공유 드리고 싶습니다. 저랑 같은 경험이 없으시길 바라네요.
4.1/5
Very Good
HHktphongThe hotel as a whole needs to be clean as well, because you live on a higher floor and have a good view. The location of the hotel is also very convenient. It is also convenient to go to Kuromon Market and Dotonbori. There is also a railway station nearby.
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