Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 3, 2026
三寶媽余小魚
This was the most satisfying hotel I stayed at in Osaka. It was incredibly quiet and relaxing. After getting off the train and exploring a bit, enjoying a delicious lunch, I just took the free shuttle right in front of the station to the hotel. The shuttle service is complimentary, and while it's scheduled to depart on the hour, the driver was very accommodating and would take guests whenever there were people, dropping them off wherever they needed to go – excellent service! If I get the chance, I'll definitely bring my family back here to enjoy the hot springs and good food. The hotel has a pure Japanese style, and both breakfast and dinner were fantastic. In the afternoon, I took the kids to the hot springs and enjoyed some coffee. In the evening, listening to the patter of rain, with the heating on, and sipping on the complimentary beer from the hotel – it was simply blissful!
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Price per night from:€117
Posted on Apr 10, 2026|Triple Room-River Side
Guest User
The service was excellent and very patient. This year, I happened to visit during their renovation, and all the facilities and rooms were in great condition. The location is superb, and the overall environment and atmosphere are quite good. They also provide yukata and geta for the full experience, although I found the geta really uncomfortable and hard to walk in! 😂😅 There aren't many dinner options in Kinosaki Onsen at night, so I recommend eating early or buying something to bring back to your room. This is a place I would definitely stay at again. If they could extend their services until 24:00 in the future, that would be asking a bit much, haha.🤣😅
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Price per night from:€153
Posted on Jun 25, 2024
안순일
The location of the ryokan is located in the center of the town, so the location was very good for public hot springs, and both hot springs in the ryokan were very good. The dinner and breakfast provided were also very delicious and the staff were very friendly and satisfied. Even if I go again, I think I will visit Morizya.
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Price per night from:€202
Posted on Dec 22, 2025|Standard Japanese Room
Guest UserThis is a lovely place to stay, a little bit away from the Kinosaki Walking Street, but not too far, an easy walk. It's also close to the Kinosaki Ropeway. The onsen at the hotel is beautiful, and you also get free passes to the public onsens in Kinosaki.
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Price per night from:€149
Posted on May 23, 2025|Japanese-Style Room
Anonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
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Price per night from:€232
Posted on Apr 30, 2026
Dmitrii_Kornet7
This hotel is wonderfully located in a quiet and secluded spot. The staff are friendly and helpful with everything.
We had a room with a garden view, a waterfall, and direct access to the garden. Special thanks for that!
Regarding the food: If you choose breakfast and dinner, note that dinner service is 2 hours long, and breakfast is 1 hour. Keep this in mind when planning your day. The meals are served in classic Japanese style at the hotel restaurant. Food is served in courses, and everything is fresh and delicious. There's a lot of food – in fact, it was almost too much for me. Dinner, especially, offers an enormous amount of food: fish, crab, appetizers, and so on.
The hotel staff, particularly Kunvar Niruta from Nepal, assisted us with everything, including explaining how to properly eat the various dishes.
For the onsens: there are private baths with fruits and flowers, which can be booked once a day for 40 minutes. There are also other private baths with unlimited usage time, and public baths available.
The hotel also provides a shuttle bus to the station.
Everything about the hotel is good: it's beautiful, cozy, interesting, and authentic. The only minor inconvenience was the short faucet in the bathroom sink, which was quite awkward. Otherwise, everything was excellent.
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Price per night from:€301
Posted on Dec 3, 2024
wywing
The room was large, the bed was very comfortable, and the whole town of Chengqi Onsen was very cozy and pleasant. I loved it. There are many restaurants worth eating at, such as Haizhongyuan, a pub run by a mother and daughter/daughter-in-law, all of which were very good, and the coffee and breakfast sandwiches at No.1 were also very good. We originally booked a two-night stay with two meals. One day before arrival, a guest at the hotel had a minor ****. According to Japanese government regulations, the hotel cannot provide meals for three consecutive days, so we asked the hotel to help us book a kaiseki dinner at another hotel and agreed to accept a refund for the meal. The hotel helped us book the famous Nishimuraya, which was very delicious. The hotel also paid for all the drinks that night as compensation, which can be said to be very sincere.
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Price per night from:€247
Posted on Feb 13, 2026
smilecurve
The hotel service and environment are excellent, offering a free shuttle service from the station to the hotel. The meals and private hot springs are highlights, making for a perfect overnight stay with two meals.
The entire hot spring town also has six public hot spring pools, each with its own unique features. There are many charming little shops along the street to explore, offering a tranquil escape from the city's hustle and bustle, allowing you to relax and rejuvenate!
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Price per night from:€234
Posted on Apr 21, 2026
JohnnySilverhando
I've chosen this ryokan primarily because they had a good option for a solo traveler (that is, a fair price for one guest, not like in many ryokans where the price for one guest is about the same as for two).
The ryokan itself appears somewhat aged, but feels very authentic and leaves a good impression. It has an onsen inside, but it's not a open-air (rotenburo), and is quite simple. Good to visit before going to bed or before the check-out, but can't compete with dedicated onsens in the town. Speaking of which, they give you a pass which allows you to visit any onsen around for free during your stay.
My room had a bathroom and a shower inside, and the room itself was quite spacious. I also got a yukata of my size, with haori and sandals to wear outside.
The service is great, there was a staff member skilled in English, who was very helpful and explained everything to me, so I could have a flawless experience of a ryokan.
My option included a breakfast and a kaiseki dinner. They both were delicious and gracefully served, although had a bit too much for me to eat (but I kinda managed).
Generally speaking, this ryokan looks like a decent option, including first-timers like myself, to have a great and authentic experience.
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Price per night from:€124
Posted on Jun 24, 2026
Anonymous UserThe service was truly excellent. Although the hotel facilities were a bit old, they were kept very clean. During peak tourist season when rooms are hard to find, staying in a tatami room is a good alternative. The hotel's location is excellent, right near the entrance to the hot spring town; it's very relaxing to stroll around and soak in the hot springs in the evening.
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Price per night from:€311