Hotels near Espaço Zuzu Angel, Rio de Janeiro

Look, I really liked this hotel, it was worth every penny, I thought it was very modern compared to others. Not to mention the view from the window that you could see the entire North shopping kk.

It was a quick but very pleasant stay, the staff were always helpful, the location was easily accessible to all areas of the city. Cleaning 10, structure 10, food 10, And the view from the rooftop with the pool is beautiful.

The hotel follows the standard of comfort and excellence that is expected from an ibis. I closed the pool (because I was looking for a hotel in the center with a pool) when I arrived I was informed that the pool was of Novotel for a fee of 63 reals, which should be informed as well as the purchase of breakfast and parking. I looked again on the site to see where it was written and I didn't find it, I was very disappointed because I could have closed another hotel with a similar value. The team's care was wonderful, taking this disappointment we had a great stay.

I stayed in the hotel for the commitment I had because it was close. As it was one night only, I chose to book. The room was very dirty, sabble paper open in the pier, all dirty. 2 towels, 1 was acceptable and the other was completely swept and damaged. I put it on the floor because I had no courage to use it. The bed is horrible and noisy, and the dressers too. Have you seen a short shirt? Yes, it was so much to cover up to half the body and thinnerly impossible. I had nothing but that shirt to cover. Summary: I didn't sleep anything, super discomfortable. It's all about all the rooms, bad clothing. Coffee is half mouth, but in any case I've seen worse. The only positive point is that the reception official called ”D”. When we arrived at the hotel, we were surprised by the information that the system was out of the air and would take a little, then the same offered us 2 courtesy drinks for the event. The only thing I liked at the hotel, but you're only reserved in the last case if you don't want to get angry.

I had my doubts about the quality of the hotel due to the previous comments, but I was 6 days, 5 nights and I loved it. The room was small, but comfortable with everything needed, the daily cleaning was excellent, the staff very careful, although not everyone speaks Spanish the readiness to solve your doubts is very good. It is located in the centre of Lapa, in front of the hotel and near the hotel there are several stores that operate until late (apotheke, supermarket, clothes stores, restaurant, etc.). The public transportation is outside the hotel and you can reach anywhere in the city (beaches, museums, fairs). They do not offer tours but call a spectacular tour agency ( river40 degrees); breakfast is a buffet type, very varied, strong with different sweet, salt, juices and fruit accompanies. The pool is of medium size, low-drop but pleasant for bath****.

The hotel is well suited for work trips. I usually stay there weekly. The quality of bed and bath linen varies greatly from one stay to the next. During this stay, the bath towels were quite old and stained.

We were given the worst room in the hotel to start with. No window, small double bed… after we complained they moved us to a slightly better room but on the first floor with a window overlooking a car park... There were various issues throughout our stay, such as, the inconvenience of moving rooms, carrying our heavy luggage around. Also, we asked to add one extra day (a 5th day) to our booking. But on the 4th day the key card stopped working because it had not processed through their system that our stay had been extended so we could not get enter our room. So that was another trip downstairs to join the reception queue to try sort it… The breakfast was good, there was a selection of 4 natural fruit juices and the food never ran out and was always fresh. The swimming pool was small and they had a 1 hour slot booking system if you wanted to use it. The pool was crowded; there were people drinking beer in the pool and the water was a bit dirty and too warm. There weren’t enough sun loungers for everyone despite the booking system. They give you beach towels but make sure you know you will be charged if the towel is not returned to them. Checking out was a problem too. Our Uber was almost there to collect us and the hotel staff said they needed to check our room before we could leave, to see if we had consumed anything from the fridge in the room. I paid for the outstanding charges and I told them we hadn’t consumed anything and any issues please call, and I left. She gave me a look as I was leaving as if I was doing something wrong. Finally, I am still waiting for the reimbursement of the deposit I had to pay (500 reais) at check in - it’s now been 3 weeks. While we were there, I heard a couple at reception complaining about their car - the car park at the hotel was apparently full and the owner did not want his car to be parked elsewhere. Oh and lastly: I would say good evening to staff at the front door every time I walked past and NOT ONCE was I greeted in return.

Super pleasant service, clean and very comfortable rooms. Congratulations to everyone involved!

The reviews said that this hotel had good customer service. That is, of course, if you do not have to deal with receptionist Porfirio Fonte. My wife and I booked this hotel for two nights. We made the reservation over the phone and asked if we could do an early check-in. We were told to call the day of arrival to check if there were rooms available. We called and we were told to head to the hotel since there were rooms available for early check in. When we got to the hotel, receptionist Porfirio Fonte asked for the name in the reservation (it was under my wife’s). Without even looking at us, he told us that we needed to check in online and pointed at a QR code. Mind you, the reception was completely empty, but he did not want to help us (we were having problems with the internet connection). After we finished, he told us that there were no rooms available for early check in “for the rate we were paying.” We explained to him that we called the hotel, and we were told that there were rooms available. He did not want to hear it. He insisted that he did not have any rooms available at the price we were paying. However, he told us that if we wanted to upgrade, he will give us a room immidiately (basically, he was trying to push us to upgrade). I do not know if this is company policy. If it is, the hotel should put a warning when it offers different rates, for example: “if you choose the lowest room rate, we will look down on you and disrespect you.” I asked the receptionist for his name, and he ignored me completely. After the third time, he finally told me his name. He needed my ID, and even though I was standing right in front of him, he asked my wife for it. I complained to him and told him that he did not have to treat us like that. In a very threatening manner and practically yelling at me, he asked me “if I had a problem with him.” Once again, I tried to explain to him that we called the hotel, and we were told that there were rooms available. I understand that mistakes can be made and perhaps the person over the phone gave us the wrong information. All receptionist Porfirio Fonte needed to say was: “I am sorry, you were giving the wrong information, but I will try to get you a room as soon as one becomes available” (you know, Customer Service 101). But, I guess being professional was too much for him as he went on about our hotel rate. After much insistence, he finally told us that if a room becomes available before 2 pm (it was 11 am), he will give it to us. We asked him if he could call us to let us know, but he refused. Instead, he told us to call the hotel. At that point, and based on the way receptionist Porfirio Fonte treated us, my wife and I concluded that: (1) There is no way he is going to give us a room before 2 pm; and (2) He is going to give us the worst room he has. When we arrived at 2 pm, there was a long line at the reception. We had the opportunity to observe receptionist Porfirio Fonte in action. He did not ask any gues

I stayed in the master suite, she is on the 12th floor and the most spacious with smart TV. Clean room, air conditioning works well. We ask lunch in the room has only one chair in the room, difficult to make lunch. The bathroom was clean , a good shower but a foam smell . Breakfast is excellent, with several options including salts, mosquito eggs, hot dog and others Heart reception