Hotels near Fênix Reef, Rio De Janeiro

I had my doubts about the quality of the hotel due to the previous comments, but I was 6 days, 5 nights and I loved it. The room was small, but comfortable with everything needed, the daily cleaning was excellent, the staff very careful, although not everyone speaks Spanish the readiness to solve your doubts is very good. It is located in the centre of Lapa, in front of the hotel and near the hotel there are several stores that operate until late (apotheke, supermarket, clothes stores, restaurant, etc.). The public transportation is outside the hotel and you can reach anywhere in the city (beaches, museums, fairs). They do not offer tours but call a spectacular tour agency ( river40 degrees); breakfast is a buffet type, very varied, strong with different sweet, salt, juices and fruit accompanies. The pool is of medium size, low-drop but pleasant for bath****.

Beautiful Hotel from room views and the the pool side and the garden beachfront so relaxing 🌅🌇 breakfast Is everything good.🥐🍳 wonderful stays disabled access ♿ toilet, elevator 🛗 so cool haha I was just confused the turnings round elevator abc number anyways on the the room.arw in circles too ☺️ probably it's the designs infrastructure is cute tallest building I love everything and would choose this hotel when comes to Rio de Janeiro don't skip to stay and experience this paranomic views,the hotel stuff are really nice the ladies ,the doorman and even the one helps our luggage the front parking lot big space taxis are outside ready to go.ooh the area is closer to leblon and far from Copacabana,I stay from the Centro when I book the hotel don't have clue how far this hotel from where I was so better check the map me or Google haha 😂 so you won't feel lost like me.its very Forest mountain 🏔️ sides and it's cooler it's difirent sides of town I guess the resort is very outstanding from the area Have a shotp,have good foods, actually don't need to go out if you come for relaxing 🌅 massage,beach eat chilling stay in the morning the sunrise 🌅 so beautiful birds chirping so calm 🦜🦜🦜🦜 it's perfect hotel for me the room have smart light or just a multi colored lights haha makes it more night so romantic ❤️⭐⭐⭐⭐⭐⭐⭐⭐❤️❤️❤️

I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

The hotel is very good, it is very good, it is very good, it is very good, it is very good, it is very good, but it is not very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very Room: Wi-Fi worked only when we approached the door or you had to go down to the reception. Old, very old and sleeved beds and beds. Clean but sleeved and broken. Towels: very used, with some sleeves. It's time for them to make a complete renovation. It's the basic thing that is asked for a 3-star hotel. Cleanliness: very light, upstairs. A bad breakfast: abundant, missing more variety of fruit, with everything Brazil has was scarce. Excellent staff. Mobile: old, with little maintenance. Time of replacement. nice: on the head of bed there were the beads of light, i.e. when you wanted to sleep with the coat you took the light without wishing. The hotel was very comfortable and very comfortable.

Let me tell you about my stay, I went to Rio de Janeiro Brazil for 6 weeks from Sept to Oct 2020 for medical tourism.  During my trip and when I was not in the hospital having surgery I stayed at Hotel Vilamar and I'm so thankful I did.  There are so many things I could list, but I'll just list a few.  After my first surgery and I checked in, I was greeted by the Hotel manager Cecilia.  She was very kind, caring and assisted me in so many ways. She sent me to a wonderful salon to get my hair fixed after 6 days in the hospital.  If my friend (from The UK and I from The US) and I did not show up for breakfast because my face was all black & blue, or issues walking (I had 2 surgeries while there) she or her staff would call our room to see if we needed food sent up to our room. (I do not know if that's standard but to my friend and I, we felt special.)  If we ever called down to the front desk, or stopped at the desk and asked for something, the staff at Hotel Vilamar was on it, and took care of our needs.  In the morning when we would go for breakfast, the girls there would always greet us by our names and ask how we were and always asked if we needed anything. The gentlemen behind the desk were always pleasant and referred us to some great places to see that we did not know about.  One day I had to go to the pharmacy that was right next to the hotel but all the staff only spoke Portugese, Cecilia went with me to the pharmacy and helped me get everything I needed.  One day, post facial surgery I could only eat soft food and my eyes were all swollen, one of the staff members walked across the street to a gelato store and helped me get something to gelato.  The housekeeping staff was always kind and worked around me while I was recovering.   The hotel was always clean and shiny and the staff very attentive to our needs, but they were kind and treated us like family.  There is so much I could add about Cecilia and her staff, but I just want to say;  ”They not only meet our needs but they exceeded in meeting our expectation of the treatment someone staying at a hotel should receive. I have a friend who will be going to Rio very soon, I have already told them about Hotel Vilamar and she will be reaching out to them soon and I plan on returning during 2021 for another 4 to 6 weeks and I would stay at no other hotel.  I truly give them 10 stars!

I stayed there for five nights in January 2020, and have only good things to say about the hotel. Nice and clean room, good food in the restaurant, friendly and helpful staff (with good advices about where to go - and not to go), great location (400 meters from Copacabana beach and across the street from Cardeal Arcoverde metro station) and in a pretty busy and safe part of the city, with many shops and restaurants. Not too expensive rooms. They can also offer transport to the international airport for 25 real. That's much cheaper than taxi!

We stayed here for a 5-day visit to Rio over New Year. The location is great for access to Copacabana and Ipanema, and the roof-top pool is a big bonus, although more sunbeds would be beneficial. Our room was windowless, but was big enough for 2 and the wifi and air con worked well. The bed could do with being replaced but no major issues. Overall a good pick of hotel for exploring Rio.

Positive Great Location, you are relatively close to everything in walking distance. There is a pharmacy next door, as well as a bakery that has outstanding quality. The rooms are clean and spacious. One of the big pros for me is that there are no carpets, which is a big plus. It avoids any unpleasant smells. Negative Unfortunately, there are a lot more negative comments rather than positive ones. My family and I usually stay at the Grand Hyatt, but due to Covid-19, the hotel was temporarily closed. We were left with no other option but to give this hotel a try. I want to emphasize that this hotel has the potential to be a 4 or 5-star hotel if adjustments are made. Nonetheless, this hotel should be a 3 star. On the first day of arrival, we had wifi. However, on the 2 day of our stay, we no longer had wifi. We contacted the reception desk, and the girls in counter said they were having issues with their wifi due to their guest capacity?!?!?!?!?!?! really? This is a hotel that shouldn't even be an issue. We are in 2020 in 2020 even McDonalds has a reliable WIFI however, Windsor Marapendi did not. After a few days the ”Partial Wifi” was back up, I mean partial because the wifi was only available in the lobby. Just writing this review baffles me with their lack of proper and basic preparation and administration. Wifi was not available during our entire 9-day stay. We stayed on the 13th floor, and again I repeat no wifi in the room. I had to go down to the lobby so I could log in to my laptop to work. How inconvenient and above all this, not one apology and acknowledgment of their lack of proper planning from the hotel, and they didn't even move a finger to make matters right with this nuisance. There was a lack of responsibility and care from the hotel. All they would say is that they are working on it. The hotel charges for the use of an adapter. It's 50 real. Although it's nothing if you convert it to USD, all hotels allow you to borrow an adapter if needed. Especially one that has no wifi. (forgive me, but I can't get over this wifi issue) Breakfast is free, which is a nice thing (especially for a hotel with no wifi), but it's mediocre, your best off going out for breakfast you will have a much better experience. Blowdryer is obsolete. Suppose you want to dry your hair, good luck. Bring your blowdryer. In my case, I had to go out and buy one during my stay. The Reception desk crew needs a complete revamp on professionalism and Customer Service. If you are trying to be a high-end hotel ( Which this hotel is not), Customer service is everything you guest needs to feel welcomed and feel like their needs is cared for regardless of how little or big their needs are. Windsor Marapendi, you have great potential if the criticism is taken and executed for them not to happen again in the future with other guests. You need major improvement. You should be rated as a 2 star if that. Holiday inn is a 5 star compared to

ótima localização !!! ótimo atendimento em geral !!! restaurante ótimo !!! uma boa opção para fugir do caos e apreciar um local/bairro tranquilo e com linda vista. calçadão na orla ótimo para caminhada/esportes e apreciar a vista.