Hotels near Zales Outlet, San Antonio

I am giving just 3* instead of 5* because of our problem checking in. We have stayed at many Holiday Inns & never had a problem finding our room. However this Hotel is an exception. Upon check-in we were told our room was # 315. The clerk said to get there drive your car to level C & then take the elevator to level 3. O.K. We park at level C, get our bags & proceed along a walkway to an outside door that goes into the hotel. As we approach the door it is opened by someone going out so we do not need to use our room scan card to open it. We find the room which was on the same level & try to open the door. Nothing worked. We call the front desk & the clerk says that she will bring us another card. We wait & wait & wait. Call the desk again. The clerk says where are you?. We say outside of #315. You were not there says the clerk. What ! Are we invisible? Anyway after much talk we & the clerk finally realize that we are in the WRONG Hotel. Yes,, the Drury Hotel shares the same parking garage & we are in the Drury.. We exit the Drury into the same parking garage & see another door around the corner. This one does lead to the Holiday Inn. After 30 min we are in our room. What a bunch of crap. On it's good side, we did have a full Hot Breakfast. Nice but small pool.

I went to the Marriott Hotel because I had a conference, and it was nice and closer than I thought. However, the fitness center facilities were a bit disappointing. The breakfast in the morning is not that great, just enough to fill your stomach. The desk people were really nice

This price is in this location in the city and is very close to our convention center. 10 minutes, 5 minutes from the shopping center, convenient to eat, the hotel is good value for money

I was very satisfied with everything

We stayed here on a Saturday night and made the reservation that morning. It cost around $320 or $330 for the night. The room was fairly large. There was the main room with 2 double beds and another room (open floor plan) with a sofa bed. The rooms were clean and comfortable. In the morning, they had a nice breakfast with various options. The hotel is fairly close to the Riverwalk and The Alamo. It cost around $10 to Uber to the Riverwalk, and around $15 to return (excluding tip).

The valet made things easy and were waiting upon check in. Valerie at the front desk was amazing and answered all of my questions on the area. She loves her job and is a pleasure! Big room with a lot of space and a balcony. Great location for anything downtown on the riverwalk. Enjoyed our stay and look forward to returning again!

Great experience. Very stylish and good location near St Paul Square restaurants. The staff was very polite and attentive. Everything is brand new and they have a bar and coffee shop inside. Rooms were well appointed and very comfortable.

At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

The hotel is on the edge of downtown San Antonio, 5-10 minutes by taxi from the popular attractions Alamo Plaza and river walk! The hotel is a bit old, but in the upgrade, in addition to high-end hotels, Hilton feels that there is no new Marriott in the mid-range ...

I recently attended a wonderful conference at the Plaza San Antonio Hotel and Spa. Beautiful rooms, amazing bed, loved the grounds and amenities. Special mention to Amina and Helena at the front desk for going above and beyond to make everything easy and enjoyable. A big thanks also to Chloe for the great breakfast service at Corinne, and great barista coffee to revive a jet lagged traveller!