Berlin Spa Hotels

The hotel was beautifully decorated and in a great location. We stayed there for 3 nights over New Year's Eve. It must be even more beautiful in the summer. The staff are always available and address any issues promptly. It's also really cool that each elevator plays different music. I would recommend it to everyone.

Nice hotel, friendly staff, clean room, comfy bed, safe in room, fridge, T.V. Best selection of Breakfast buffet at this hotel compared to all previous German hotel breakfast buffets eaten so far. BUT I booked this hotel for the sauna which were not available due to construction work when I arrived, with no info about the closure of the Sauna online before booking which is unnaceptable for the top hotel listing in Berlin with Sauna when paying customers book specifically to enjoy the sauna. Lucky for me I visited the best Men only sauna in Berlin called Artemis that evening which had the most beautiful female staff who attend to your every need, which left me relieved, refreshed and happy enough to forget the disapointment of no working sauna at the hotel I booked. Many nice restaraunts, bars and tourists attractions in walking distance with near by train station to reach other parts of Berlin to far to walk. Overall good hotel.

The room was very clean. The doorman was helpful and took out the trash, which was a nice touch. The front desk staff, cleaning crew, and customer service were all great. The only thing is they require a 200 euro deposit, which is refunded 7 to 14 business days after check-out, with the city tax deducted from it. I hope my deposit is returned promptly, thank you.

Check-in and check-out is on your own, you even have to program the card yourself and there is never anyone behind the counter. Rooms are very nice, with a balcony, comfortable bed with plenty of pillows/cushions and a television with many channels (tho programs are in German or at least dubbed in it). They even give you nice bedroom slippers, a kettle and tea and coffee and there are plenty of sockets to charge your devices in the room. There is a safe, microwave, and small stove to do your cooking with plates, bowls, and cutlery provided. We can even use the laundry facilities (both washing machine and dryer) in the basement and help ourselves to extra towels and tissue boxes if we need to. Location is very near the Alexanderplatz train station (around 5-6 mins walk). Supermarket is also located about 5 mins aways from here, which is huge just bear in mind its closed on Sundays.

Perfectly located — within easy walking distance to most major sights in Mitte like the Brandenburg Gate, Berlin Philharmonic, and Checkpoint Charlie. For places a bit further out, there’s a train station right in front of the hotel, which makes getting around effortless. There’s even a dm grocery store just a minute’s walk away, which was super convenient. The room was spacious, spotless, and well-equipped, with a full set of amenities provided from the start — something surprisingly rare in Europe. Overall, a very comfortable and well-thought-out stay. Highly recommend!

Good location, large rooms. We have been to this hotel for many years, but unfortunately, this year, starting with the reception day, the smell of fried fish is terrible, like a cheap eatery. All the furniture in the room is worn out, the bed creaks a lot. For 5 stars - you need to ask for a dental kit at the reception, water-compliment put 1 small bottle for 2 people.

Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.

The facilities are new and the design is modern, with spacious rooms. Breakfast isn't the best, but it's decent. The location is superb; you can see the cathedral right from the balcony.

Dissappointing... We come here for more than six years, and it goes seamlessly down. In the evening is the sauna neglected, nobody comes to replenish towels and water cups, not to mention that ”renovation” meant the removal of the fridge, which used to offer free soft drinks and bottled water after the saune. Just two sorts of tea (if you can sustain that four kind of black tea means four sorts of tea...). Nobody controls the sauna temperature anymore, one day it was crispy hot, last time one could fall asleep inside... The rooms cannot be heated, just cooled. If you try to turn air condition off, you can´t, and they need the approval of the building´s owner to change the set temperature for the entire hotel. Last time they offered us a heater, now we had to change room for extra charge. All staff seemed overwhelmed with the complaints, except for apologies there is nothing to get in exchange for the wasted time and money... Room keys don´t always work in the elevator or on the floor. Extra coding for the sauna works every now and then. Staff overwhelmed, room orders come very late or not at all. No coffee sets whatsoever.

Not our first time in this hotel. Love that everything is automated. Definitely, there is space to improve the acoustic isolation, especially if you have a room next to the road or next to an elevator. Probably coming back again here.