Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jul 3, 2026
Nuwan Nirmala
Our stay at Shangri-La Jakarta was truly memorable. From the moment we arrived, the genuine warmth and professionalism of the team stood out. Every interaction felt sincere, and the staff consistently went above and beyond to make us feel welcome.
What impressed us most was the exceptional care shown to our children. The team paid attention to the little details, interacted warmly with them, and made them feel special throughout our stay. Those thoughtful touches created a wonderful family experience and made a lasting impression.
The rooms were spacious, comfortable, and well maintained, while the facilities were excellent. The breakfast offered a great variety with high-quality food, and the overall dining experience was equally impressive.
A heartfelt thank you to the entire team for creating such a wonderful experience. We look forward to returning and would highly recommend this hotel, especially for families.
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Price per night from:JPY 16,557
Posted on Mar 7, 2026
Guest User
The hotel amenities are complete, luxurious, and comfortable. They offer afternoon tea, late-night snacks, and two meals (breakfast and dinner) daily, which are excellent and varied. The hotel even upgraded us to an executive suite for free! It's an old-school luxury hotel with convenient access, and there are several large shopping centers nearby for easy shopping.
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Price per night from:JPY 16,697
Posted on Apr 21, 2026
Anonymous UserHad a great stay overall. The staff are very accommodating, friendly, and professional—they made the experience smooth from check-in to check-out.
The room was clean, spacious, and comfortable, with plenty of space to move around and manage luggage easily. A good option if you prefer bigger rooms compared to newer compact hotels.
Location is very convenient, especially being near Kota Kasablanka mall, with lots of dining and shopping options just a short walk away.
Breakfast was average—decent variety but nothing particularly standout.
Overall, a comfortable and convenient stay with great service. Would consider staying here again.
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Price per night from:JPY 8,991
Posted on Apr 2, 2026
Lz****
The room was clean and spacious, and the bedding was very comfortable. It was a bit dry inside the room, so I recommend leaving some water in the bathroom sink. The front desk service was quite good, and they had convenient Google Translate. There's a cafeteria on the ground floor with a good variety of breakfast and dinner options, featuring local flavors and a taste that leans towards Southern Chinese cuisine. Nearby, there's McDonald's and KFC, and across the street, a large supermarket and food court. However, there's road construction, so you have to walk an extra two to three hundred meters.
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Price per night from:JPY 8,851
Posted on Aug 19, 2025|Deluxe
張建華 LoireAn old-school upscale business hotel. Very good service with friendly and helpful staff. Spacious room with adequate amenities. With international electric sockets that was very convenient for international tourists. A Family Mart and a KFC are just round the corner, Without 10 minutes walk to find many eateries. Not around with shopping centres.
The swimming pool and full-gear gym were excellent!
I'd in particular mention Tria of the lobby lounge. I went to the lounge also every evening throughout my stay, Tria was very friendly and consistently provided excellent service.
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Price per night from:JPY 5,651
Posted on Jun 15, 2026|Grand Deluxe Twin Room Non smoking
Adhi PramanaMy room was located on the 5th floor of the new building, and i got the corner room with the best view, unfortunately i didn't try many of it's facilities because my stay isn't for vacation, service was nice, and definitely will come again
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Price per night from:JPY 12,330
Posted on Nov 10, 2025|Superior King Room
keetom56Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.
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Price per night from:JPY 4,320
Posted on May 28, 2026
NurulJi had a good stay my kids enjoy too, the mall are so near to each other was just walking distance. the staffs were friendly too and nice i asked for extra pillows. But only the toilet drain was a bit chocked. other than tht all ok
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Price per night from:JPY 7,333
Posted on Jun 1, 2026
Aqib RamliExcellent hotel with great service. Convenient location, comfortable bed, clean room with city view, and attentive staff. The entire experience was hassle-free and exceeded my expectations. Would recommend travellers to stay here without any worries.
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Price per night from:JPY 10,205
Posted on Jan 24, 2026|Grand Deluxe Room
Anonymous UserMy room booking was not available. There was only smoking room which I declined. I had to pay to upgrade the room to get a non smoking room. Not a pleasant experience. Cleanliness needs to be improved, some light switches were not functioning. The room was noisy from the traffic outside . Lobby is terrible, not like a lobby area at all.
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Price per night from:JPY 5,558