Jakarta Spa Hotels

I recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish. I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer. The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience. A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay. The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings. Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.

The hotel is huge and grand, definitely five-star worthy. It's very clean, and the room layout is excellent, probably recently renovated. It's also very quiet. The service is top-notch; staff open doors for you when you enter and exit, and greet you with 'good evening' with a smile – truly exceptional emotional value. The price is great too. I didn't book breakfast as it was a bit expensive, but I might try it next time. The only minor drawback is that the shower is a bathtub, which isn't very convenient.

Facilities: A magnificent and grand 5-star hotel in the absolute heart of Greater Jakarta. Service: Extremely warm, natural, and accommodating service. Hygiene: Clean, tidy, and no unpleasant odors. Environment: Right outside the entrance is a large shopping mall, and getting a taxi is convenient.

The room was clean and spacious, and the bedding was very comfortable. It was a bit dry inside the room, so I recommend leaving some water in the bathroom sink. The front desk service was quite good, and they had convenient Google Translate. There's a cafeteria on the ground floor with a good variety of breakfast and dinner options, featuring local flavors and a taste that leans towards Southern Chinese cuisine. Nearby, there's McDonald's and KFC, and across the street, a large supermarket and food court. However, there's road construction, so you have to walk an extra two to three hundred meters.

My second time I book at this hotel and this time I stayedfor 4 nights. It feels like a 4 stars hotel but it's actually a classic 5 stars hotel. If you follow my reviews you'd know that I rate, review and critic honestly and professionally. - Reception: very friendly, helpful, polite and customer service is a 5 stars hotel customer service. - Lobby and vibe: a traditional Indonesian with a Western classic fusion. It's certainly unique and feels relaxing and welcoming especially for first timers. - Rooms: depending on the room you book. If you book the standard rooms, you'll get a 4 stars feeling (not 5 stars). If you book middle - high range rooms, you'll definitely get your money worth. All rooms are moderately specious (30 - 45 sqm). Rooms are clean, beds are also clean with fresh smelling pillows and they are well prepared and feels right at home. - Restaurants & Cafes: the breakfast includes standard Continental, Western, Local and South Asia. I don't know who manages the restaurant during breakfast but absolutely phenomenal management. The foods are always fresh, food health check officer always taking food samples and the breakfast staff are highly trained (5 stars). Coffee in the evening at the lobby is wirth it and the relaxing vibe is excellent to do some work on your laptop or just till chill out. - Gym & Pool: the gym is excellent, they have a smith machine, cable machine, dumbbells, free weights and cardio machines. Typically everything you need for a workout. They have also a good size sauna and jacuzzi but wasn't working during my stay. The pool is standard, nothing realy special but it's there. - Location: you're close to everywhere, and everything including tourist places are within 5 - 15 min drive from the hotel. - The Hotel in General: I've visited and reviewed close to 500 hotels throughout the years and I can say that for this hotel to keep its 5 stars status needs some cosmetic work and some renovation in some areas. It does feel outdated at times, but what makes it feel uplifted and welcoming is the staff. - Summary: you'll definitely get your money worth at this hotel. You're in a good location, clean and friendly hotel, clean and good foods, excellent customer service and I'd personally stay at this hotel again in the future.

A mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden strip on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached) So with no heating, I got cold there with 27c outside, I find this very very strange. But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point. On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting. It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S So there are several issues that affected my health here. The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm. Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting. The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..

The exterior looks truly luxurious, but there's a lack of dining options nearby, so if you don't go out, you'll probably rely on delivery. The lobby feels a bit dated, and the hallways reek of cigarette smoke. Luckily, the room itself is decent, and a big plus is having a bathtub! The breakfast spread is good, but the downside is the room has too few power outlets.

i had a good stay my kids enjoy too, the mall are so near to each other was just walking distance. the staffs were friendly too and nice i asked for extra pillows. But only the toilet drain was a bit chocked. other than tht all ok

Excellent hotel with great service. Convenient location, comfortable bed, clean room with city view, and attentive staff. The entire experience was hassle-free and exceeded my expectations. Would recommend travellers to stay here without any worries.

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion