Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jul 29, 2026|Deluxe King Room
Guest UserI recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish.
I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer.
The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience.
A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay.
The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings.
Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.
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Price per night from:MYR 429
Posted on Apr 21, 2026|Grand Deluxe King Room - Non-smoking
Guest UserI loved this hotel! Booked it because I was attending a concert at the Kasablanka Hall, which was only about 5 minutes walk from the hotel.
The room was amazing! I ordered room service a couple of times, and the food was really good. I loved the spicy& sour grilled beef ribs!
The pool was also nice, and they have a wellness room which I only saw after I checked out, unfortunately
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Price per night from:MYR 235
Posted on Aug 11, 2026|Superior Queen Room Non Smoking
Guest UserThe room was fantastic, and both the staff and front desk were very welcoming. The price was also very reasonable. The hotel's location is great, close to the city center and only 5 kilometers from Grand Indonesia mall. There are also many smaller malls and restaurants nearby.
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Price per night from:MYR 230
Posted on Jun 6, 2026|Superior
Dr. AdamMy second time I book at this hotel and this time I stayedfor 4 nights. It feels like a 4 stars hotel but it's actually a classic 5 stars hotel.
If you follow my reviews you'd know that I rate, review and critic honestly and professionally.
- Reception: very friendly, helpful, polite and customer service is a 5 stars hotel customer service.
- Lobby and vibe: a traditional Indonesian with a Western classic fusion. It's certainly unique and feels relaxing and welcoming especially for first timers.
- Rooms: depending on the room you book. If you book the standard rooms, you'll get a 4 stars feeling (not 5 stars). If you book middle - high range rooms, you'll definitely get your money worth. All rooms are moderately specious (30 - 45 sqm). Rooms are clean, beds are also clean with fresh smelling pillows and they are well prepared and feels right at home.
- Restaurants & Cafes: the breakfast includes standard Continental, Western, Local and South Asia. I don't know who manages the restaurant during breakfast but absolutely phenomenal management. The foods are always fresh, food health check officer always taking food samples and the breakfast staff are highly trained (5 stars). Coffee in the evening at the lobby is wirth it and the relaxing vibe is excellent to do some work on your laptop or just till chill out.
- Gym & Pool: the gym is excellent, they have a smith machine, cable machine, dumbbells, free weights and cardio machines. Typically everything you need for a workout. They have also a good size sauna and jacuzzi but wasn't working during my stay. The pool is standard, nothing realy special but it's there.
- Location: you're close to everywhere, and everything including tourist places are within 5 - 15 min drive from the hotel.
- The Hotel in General: I've visited and reviewed close to 500 hotels throughout the years and I can say that for this hotel to keep its 5 stars status needs some cosmetic work and some renovation in some areas. It does feel outdated at times, but what makes it feel uplifted and welcoming is the staff.
- Summary: you'll definitely get your money worth at this hotel. You're in a good location, clean and friendly hotel, clean and good foods, excellent customer service and I'd personally stay at this hotel again in the future.
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Price per night from:MYR 167
Posted on Jun 2, 2026
Anonymous UserThe hotel is very clean, and its services satisfy everyone. Its location is close to everything in downtown Jakarta.
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Price per night from:MYR 115
Posted on Jul 7, 2026|Executive Triple Room
VallaryOur staycation during the school holidays was absolutely delightful! All the hotel staff were incredibly friendly, the room was comfortable, and the facilities were complete. The restaurant on the 36th floor was beautiful at night. Plus, I even got a slice of cake for my birthday... Thank you! 🥰
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Price per night from:MYR 217
Posted on Sep 3, 2026|Family Suite
Dr. AHMAD MUHAMMED JAMALLULLAILMerlynn Park Hotel Jakarta — A Surprisingly Great Family Stay
Sometimes, a hotel is not just about how luxurious it looks, but how comfortable your family feels from the moment you walk through the door. Merlynn Park Hotel Jakarta delivered exactly that.
The location is one of its biggest advantages. Situated in Central Jakarta, it is very close to Monas and within easy reach of major shopping areas and attractions. For a family travelling around Jakarta, the location makes getting around considerably more convenient.
The hotel itself is big, spacious and strategically located. The lobby is particularly impressive — very large, comfortable, and filled with plenty of seating areas where families can relax while waiting for check-in. We were welcomed with a refreshing drink and traditional Indonesian snacks, which was a nice touch.
Check-in was smooth and fast. I also appreciated the security system in the lifts, where access to the guest floors is controlled. It gives you an extra sense of security, especially when travelling with children.
Our Family Suite
We chose the Family Suite with two queen-sized beds, and this was probably one of the best decisions for our stay.
The room was spacious and modern, with more than enough room for our large luggage — and still plenty of space to move around comfortably. For us as a Muslim family, I also appreciated having enough space to pray comfortably, with the Qibla direction provided.
And of course, the bathtub was a big hit with the kids!
The room also came with a coffee and tea-making facility, including Earl Grey, together with the usual toiletries and amenities. The bathroom was spacious and well equipped, with a separate bathtub and shower.
Breakfast — One of the Highlights
Breakfast deserves a special mention.
The variety was genuinely impressive, with a wide selection covering international, Chinese and Indonesian cuisine. There was something for everyone, and the Indonesian selections in particular gave us a chance to enjoy local flavours without having to leave the hotel.
It is the kind of breakfast where you walk in thinking, “I’ll just have a little,” and somehow end up going back for another plate.
Pool & Gym
The swimming pool and fitness centre were another pleasant surprise. The pool area is spacious and relaxing, with greenery and city views. There are also shaded areas where you can sit and enjoy the atmosphere without spending the entire afternoon under the Jakarta sun.
For me, one of the nicest details was being able to relax by the pool while enjoying the view towards Monas.
What Made the Difference
But beyond the room, breakfast and facilities, what really stood out to us was the hospitality.
My family felt welcomed from the moment we entered the hotel. The security staff were consistently courteous, greeting us respectfully whenever we entered or left the property. Those small gestures may seem insignificant, but when you are travelling with your family, they make a difference.
Overall, Merlynn Park Hotel gave us exactly what we wanted from a family stay in Jakarta — space, comfort, convenience and genuine Indonesian hospitality.
It may be a large hotel, but our experience felt warm and personal.
A very good stay. A very happy family. And definitely a hotel I would consider staying at again when we return to Jakarta.
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Price per night from:MYR 152
Posted on Jul 31, 2026|King Room
Guest UserThe hotel's location is excellent, right on the main road. The Chinese food was delicious and varied daily, offering congee, noodles, and other dishes popular with Chinese guests. The service was also great; staff were very helpful with luggage. I'll definitely book this hotel again for my next business trip.
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Price per night from:MYR 259
Posted on Nov 14, 2025|Privilege Queen Room Non smoking
Guest UserThe room was clean and the breakfast buffet was delicious, so it was a really good stay! It might be best not to eat meals too late, as it takes a really long time to prepare the food.
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Price per night from:MYR 183
Posted on Dec 26, 2025|Superior Deluxe Double Room
Don Thusitha - AustraliaSwiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person.
Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. .
You can get much better hotel at lower price than this is my final conclusion
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Price per night from:MYR 135