Honolulu Spa Hotels

Pros: The room was spacious and bright, and very clean. The staff were friendly. The facilities were complete. The bedding was comfortable. The balcony was lovely. The balcony's glass door provided good sound insulation. Cons: The window overlooked low-level ventilation facilities, which generated a lot of noise. Opening the door to the balcony also let in a lot of noise, so it had to be kept closed. The bed and pillows were too soft, making them uncomfortable for prolonged use.

Extremely satisfied! The service was attentive and thorough. Especially this morning when the roads were closed for the marathon, and the driver I booked couldn't get in, two doormen used the hotel shuttle to take me to the intersection and even helped me get across the road. It was truly a lifesaver, so grateful. I will definitely choose HALEKULANI again next time!

Perfect location. Rooms clean and beds comfy. Great breakfast but should have included in package. Daily charge very expensive. Naive about the daily resort charge which made it a very expensive stay, you’re not made aware until check out. Great holiday though. Will be back but better prepared for hidden charges

Share with you the hotel experience: There are two rooms, one single bed in one room, two single beds in one room, the middle living room sofa is a double bed, and the living room has a kitchen with a full range of kitchenware, which is very suitable for the whole family, young and old, especially children. The family is very suitable. One bathtub can take a bath, and there are two showers. The bathroom is large. The space in the room is very reasonable. The balcony can go out directly to see the sea. Sometimes birds will come in. Downstairs is The swimming pool inside the hotel can only be accessed by swiping the room card. The hotel provides a towel card. You can go to the small window next to the pool to change the towels. After you use the towels, you can exchange the towels for use next time. There are many activities in the hotel. The submarine play items can be purchased just downstairs from the hotel, and the snorkeling can also be purchased downstairs from the hotel. In addition, the food in the hotel is also affordable and the price is acceptable. In short, the supporting facilities in the hotel are very good, which is very suitable for the whole family.

We were given Room 08 in the Ewa building, and the balcony view was exactly as pictured. Even though we were on a high floor, we could still faintly hear the lively party music at night, but it didn't bother our sleep. I'm not sure if it would be an issue for lower floors. Getting to the beach was super convenient – just cross the street, turn right, and you're there. The waves on this part of the beach are very gentle and consistent, so I'd recommend renting a board and heading out. The hotel providing beach towels and chairs was a nice touch and very convenient. The room itself was quite spacious, and while it felt a bit dated, the restroom and bathroom had been renovated with updated fixtures, including a Japanese toilet. The only downside is that the bathroom space felt a bit cramped.

This Marriott really exceeded my expectations. I honestly didn't have high hopes since it was a bit cheaper, but I was pleasantly surprised! First, a couple of minor downsides: the room was a little small, and the mini-fridge was quite noisy; I had to unplug it to get some sleep. Everything else was great, though. The hotel is currently undergoing renovations, so the balconies weren't accessible, but they waived the resort fee, which was a significant saving. They have a self-service towel dispenser, which is very convenient. Plus, they offer complimentary beach chairs and bodyboards, which is a fantastic perk. The location is also excellent; you can walk to the malls and restaurants in the heart of Waikiki within 10 minutes. And the beach view right downstairs is absolutely stunning. Overall, this Marriott is much better than the Hilton Village!

During check-in, the staff mocked my lack of English, laughing and making gestures at other staff members, which I found unpleasant. While all explanations were in English, the departure was in Japanese, so I assumed they understood everything. Upon check-out, I was surprised to see a payment of $1,347.40. After returning home, I called Trip.com and they handled the matter, refunding me $1,030.61. However, they had deducted a $316.79 service charge and other charges that were not included in my travel application. The hotel only sent me a receipt by email, with no apology. The staff member who checked me in and checked me out was the same, so I assumed they knew I didn't speak English before making the payment. It was a shame that my trip was so frustratingly disrupted by the hotel's front desk service.

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.

This hotel is conveniently located along Hawaii's main street, offering city and partial ocean views. It seems very popular, with a constant stream of people checking in, including aviation workers and regular guests. While there were no issues with the service, location, or cleanliness, there was one truly disappointing thing. When I stayed there on a Saturday, I visited SKY Waikiki Bar, which I believe is located in the neighboring Waikiki Business Plaza. It's a rooftop bar with no sound barriers, and they started playing blaring club music around 11pm, continuing until around 1am. The hotel has a single window, so even with it closed, the sound still filtered in. I'd arrived the day before and was still suffering from jet lag and extremely sleepy, but the noise was so loud I couldn't fall asleep at all, and it was the worst sleep I've ever had. Of course, this incident itself is not the Outrigger's fault, but I was truly disappointed that they didn't take any precautions or take any measures, such as making an announcement on the day, asking if there were any problems the next day, or making some kind of effort to reduce the noise, or even protesting to Sky Waikiki Bar to stop playing the loud music until midnight. Do none of the staff notice or care? So, on top of the already high room rate, a resort tax of tens of thousands of yen was added to our bill, and we were forced to sleep through the noise. I wanted to ask how it was really a resort. The hotel was apparently renovated and looked nice at first glance, but the bathtub and shower fixtures were rusty blue, and the walls inside the hotel looked like they'd just been painted, so there was no sense of finesse. I think it's a good place for those who just want a good location and a certain level of cleanliness. It was our first honeymoon in Hawaii, and we stayed at the Outrigger for a few days, but it was a disappointing experience that ruined our memories.

We were a bit disappointed initially with the cleanliness as there was a stain on the bed sheet upon entering the room. Thankfully, housekeeping changed it within the hour. The place is located in a central location, close to the beachfront at Waikiki, with a partnership with beachfront stores for beach equipment, as well as GoPros, sunscreen, lotion etc. that can be borrowed, included in the resort rate. However, the age of the hotel is really starting to show, it is in need of not just a touch up but an overhaul where possible. To be fair, the price, especially that paid for during this period, was a fair representation especially compared to neighbouring downtown hotels, given you do receive much more space and a kitchenette with microwave in the case of the 1 bedroom suite. However, I would say that I would have enjoyed my stay far more if at least some work was put in to modernise the space. In particular, my bathtub had peeling paint, and the colours of the room need some work.