Featured facilities: Spa, Laundry service (on-site), Parking
Very Good
118 reviews
8.3/10
1 night
From DKK 2,216
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9.6/10
Amazing
KKristyhoThe hotel is located in a very convenient location. It is just 5 mins walk to the Elk hotel / Mount hotel. The front desk Rose Ann was very helpful and introduced us about the things can be done in Banff and the awesome food nearby. The room is very clean. The house keeping managed our room very well. The hotel also has a corner that provided 24 hour coffee, tea and chocolate. My friend and I also enjoyed the hot spring for 2 nights. It has been a wonderful stay in the Peaks Hotel. Will definitely recommend others to stay in Peaks if they travel to Banff !!!! :)
AAnjingTracySurprising cabin, we had a pleasant 2 nights here. The room was clean and tidy, the kitchen and living room were together, the bedroom was bigger than expected, and the bedding was very comfortable. There is heating, the fireplace can also be used, we asked the staff to help us make the fire. There are microwave ovens and induction cookers, simple kitchen utensils, we went to the supermarket to buy ingredients and made dinner by ourselves. In the evening, there was a deer eating grass on the lawn downstairs. The hotel has its own soup pool, which is very small, we are too tired to go soak. The staff is very welcoming and the old-fashioned door lock is not very easy to use.
HH T (Jakarta)On March 19th 2026 at noon, I called the hotel and spoke with a lady who seemed to be the manager.
I told her that I couldn’t drive to Banff from Kamloops because of the road closure on Trans-Canada Highway 1 and Highway 93 due to the bad weather—heavy snow, a force majeure situation, Mother Nature herself!
That lady didn’t want to cancel my reservation and give me a full refund. I asked her which road I should take, but she couldn’t answer.
I had to take alternate roads to Jasper, Hinton, Evansvurg, Drayton Valley, Rocky Mountain House, Sundre, Cochrane, and finally arrived at the hotel around 2 a.m.
That lady really should have not been working at the hotel.
GGuest UserIt is at at a nice location, very friendly staff and great service. Everything was accessible from there and the bus stop was right next to it. The hotel gave us buss passes free of charge for all day travel however since we had the car we didnt use it.
I took a lodge and it was very nice, it was the last one on the property and pretty quiet yet very accessible.
I didnt use any amenities so i dont know however everything seems pretty solid.
AAnonymous UserThis hotel is conveniently located directly across from the Banff High School Transit Hub, which is the starting point for buses to Lake Louise, Johnston Canyon, the Banff Gondola, and all the major ski resorts. Plus, it's just a short walk to Banff's main commercial area. The only downside is that the soundproofing in the rooms isn't great. However, this is a common issue with most hotels in Banff due to their wooden construction.
GGuest UserThe room was really clean and the bed was comfortable. Wasn’t happy about the Spa as the sauna was not hot enough and the dial to increase the temperature didn’t work. The whirlpool was a nice temperature. The restaurant at the hotel was giving smaller portions but charging high prices. I ordered a large salad for dinner and got something comparable to a small salad. The waiter was impatient as he wanted to run over with the payment machine as soon as I had finished my salad and tea.
GGuest UserThe hotel is a bit far from Banff Centre, but there's a bus stop right outside, and the hotel provides free bus tickets. We stayed in a room with a view and could see the snow-capped mountains from the balcony. The front desk staff were very friendly and helpful. However, I was disappointed with the housekeeping service; we stayed for two nights, and on the second day, our room wasn't cleaned, and toiletries and bar items weren't replenished. The air conditioning was also very noisy, and even though maintenance came to adjust it, there was no improvement.
GGuest UserThey need assigned parking, otherwise you might end up having to park aways a way from your room. Also the walk way to our unit and stairway was all covered with snow and ice. It would’ve been nice if it was all cleaned before we got there. We had to ask the front desk three times before anything was done. Also we wanted to go into the hot tubs, but we were unable to. Due to there was way too much many people that were in there at the time. So we left for a couple hours and came back, thought ok let’s try again (hot tub). Once again unable to cause it was still packed with the same people. Other than that, everything was pretty good.
GGuest UserHotel is a bit far from town but it provides free town shuttle.
We booked the balcony room hoping to get a better view. We have rooms with big trees in front. When asked if we can change rooms, he won’t change since it’s not booked direct.
The balcony room has little heat as the heater is smaller and the room is colder.
GGuest UserWe did a little staycation in Banff from Calgary and overall had a great time.
The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great.
We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated.
One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection.
The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions.
We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.
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