3-Star Hotels in Banff

On March 19th 2026 at noon, I called the hotel and spoke with a lady who seemed to be the manager. I told her that I couldn’t drive to Banff from Kamloops because of the road closure on Trans-Canada Highway 1 and Highway 93 due to the bad weather—heavy snow, a force majeure situation, Mother Nature herself! That lady didn’t want to cancel my reservation and give me a full refund. I asked her which road I should take, but she couldn’t answer. I had to take alternate roads to Jasper, Hinton, Evansvurg, Drayton Valley, Rocky Mountain House, Sundre, Cochrane, and finally arrived at the hotel around 2 a.m. That lady really should have not been working at the hotel.

Room was in excellent condition as was the bathroom.   Room was very large with a king bed, two large sitting chairs in front of a wood burning fireplace and a separate desk area.  Restaurant had interesting signs and was very good.  The Inn is a little far from Banff center to be able to walk there.

The front desk staff were cheerful, professional, and incredibly kind. From the moment I walked into the hotel, I felt welcomed by the warm and friendly atmosphere. The kindness and hospitality of the staff were the best I experienced in Banff. My room was very clean, and I especially appreciated the hair dryer—it was the cleanest and easiest to use of any hotel I stayed at during my trip. Depending on your room, you can also enjoy beautiful mountain views. The hotel also has a great restaurant on the first floor serving delicious food, and its convenient location makes shopping easy. Overall, I felt this hotel was a wonderful place to stay and made my trip to Banff even more enjoyable.

This hotel is absolutely fantastic! I'd recommend it to anyone visiting Banff. It's right in the heart of downtown, next to a street full of great restaurants, and just across the road from a shopping paradise. Getting anywhere is super convenient! We stayed for three nights, and the room was really spacious. Our double twin room easily accommodated four of us. On the first floor, there's free hot water, cold water, and coffee available. The hotel also has a swimming pool and a very comfortable hot spring pool. One thing to note is that they don't clean the room automatically; you need to hang a 'please clean' card outside for service. We didn't put it out on the first day, so the room wasn't cleaned. The hotel offers laundry facilities: $5 CAD per wash and $3 CAD per dry, with complimentary laundry pods provided. We used it twice.

Our stay at Caribou Lodge was perfect! Exactly what we were expecting. The proximity to downtown is great - 10 minute walk or you could take the ROAM bus straight downtown. The hotel has character and we had the perfect stay. All staff was super friendly and inviting. The front desk employee was super helpful and explained our ROAM passes and the other amenities perfectly. Loved that Rocky Mountain Soap Co was in all the bathrooms, too! All in all, a great experience for a great price and I would highly recommend it. 

This hotel's location is incredibly convenient. You can catch the bus to and from Calgary Airport right at the hotel. Across the street is the Banff High School bus terminal, and the 8x bus to Lake Louise also stops there. Plus, the hotel provides free bus tickets, so you can reach most attractions by public transport, and there's free parking available too. On top of that, the front desk staff were incredibly friendly and helpful.

We stayed here for 2 nights during our trip to Banff. It's located right on the main street. While it's a bit of a walk to the areas with more shops and restaurants, there's a bus stop very close by, so we just used the local shuttle bus for shopping and dining and didn't find it inconvenient at all. They even provided free shuttle bus tickets. It was also really convenient that the Calgary airport shuttle and various tours could be boarded and disembarked near the hotel. The room, although a bit older, was clean and even had a hot tub, which was perfect for relaxing after a long day of sightseeing. We opted out of breakfast this time, but they gave us tickets to purchase breakfast for $15.

My partner and I stayed here for one night and had a pleasant experience overall. The location was convenient and made it easy to explore the surrounding area. The staff were friendly and welcoming, and check-in was quick and hassle-free. The room was comfortable, although the cleanliness could be improved, as there were a few details that housekeeping seemed to have missed. The facilities were fairly basic and a bit dated, but everything worked as expected. Overall, it was a decent stay for the price, and we would consider coming back for a short visit.

The room was spacious and comfortable, with a fireplace that was perfect for keeping warm when it was cold. The kitchen was well-equipped with all the necessary cookware, so we could easily prepare our own dinner and breakfast.

Everything about this hotel, from its facilities to its service, was impeccable. The room was wonderfully warm, and all the other details were almost perfect. The kitchen was incredibly well-equipped, and the staff were exceptionally professional and friendly. I would definitely stay here again.