4-Star Hotels in Kunming

Facilities: The facilities are very new, with smart home features throughout. Cleanliness: Clean and tidy, and the bedding was very comfortable. Ambiance: The decor leans towards a light, Central European elegance, which I found quite aesthetic and fitting for my impression of Kunming. Service: The staff really left a great impression on me. They upgraded our room, provided smiling service throughout, and even gave us a toiletries set when we checked out. The breakfast was also decent; while the variety wasn't extensive and the coffee machine only seemed to offer Americanos and espressos, the overall taste was very good. I highly recommend the 'er'si' (rice noodles)! I included a few less-relevant photos just to make up nine pictures, please don't mind them.

An absolutely delightful stay! The hotel boasts an elegant environment, right next to Yu Garden, offering a peaceful escape from the city's hustle and bustle – a perfect location for those who love a relaxing getaway. The service was exceptionally warm and refined. Whether it was the front desk, the restaurant, or room service, everything was impeccable, making us feel right at home and utterly comfortable. The breakfast spread was incredibly rich, featuring local specialties, and the dishes offered a different selection each day. I must also mention that getting around is super convenient. Taxis are readily available and quick, and it's easy to walk out for meals. Initially, I booked for two days, but I loved it so much that I promptly extended my stay for another four days. The pleasant surprise was that the hotel generously upgraded my room!

I had an early flight the next morning, so I wanted to book a hotel close to the airport. When I saw Manju, a brand under New Century Hotels & Resorts, I didn't hesitate and booked it immediately. I often stay at New Century hotels and always appreciate their excellent service, quality, and cleanliness. Plus, this hotel offers a free airport shuttle service, which is incredibly convenient for travelers and a big bonus. After a smooth check-in, our room was spacious, bright, and spotless. It was fully equipped with smart home features and even earplugs, though we didn't need them at all. Sleeping with the window open was perfectly quiet, and the view of the vast green space outside was beautiful and refreshing. There were also many restaurants, convenience stores, and local specialty shops nearby, which was very convenient. In the morning, the front desk called to remind us about the shuttle bus departure time. We went down to the lobby a few minutes early, and the front desk had thoughtfully prepared individual breakfast bags containing milk, eggs, and bread. There was also free coffee and water in the lobby. I have to say, the hotel really thinks of everything! The shuttle bus departed on time. When we arrived at the airport, we suddenly remembered that we had left the flower pastries we bought the night before in the room. Going back to the hotel would have been too tight a schedule, so with a hopeful heart, I called the front desk and explained the situation. The front desk responded quickly, retrieved the flower pastries from the room in less than 10 minutes, and handed them to the driver who was about to leave, who then brought them to us. We felt such a relief when we got the pastries, as they were a Yunnan souvenir for our friends. A huge thank you to the front desk lady on the morning of the 12th; she was beautiful and kind, efficiently and quickly helping me solve the problem. I regret not knowing her name. And also a big thank you to the driver at 7:30 AM, who safely and quickly delivered our gift. Thank you, New Century, thank you, Manju, and thank you to all the staff. Your patient, meticulous, warm, and thoughtful service always makes my stays happy and reassuring. I extend my most sincere gratitude to both staff members again. ♥️

A small yet charming hotel with an excellent location, just a ten-minute walk from the Old Town. The staff added me on WeChat in advance, helped with taxi directions, and assisted with luggage. The room has an antique charm and is well-equipped. The rooftop terrace, with its succulent garden, offers a rare pleasant view in the bustling city center. Breakfast offers various set menus, including different kinds of rice noodles, as well as congee and pasta.

Five-star rating! Overall, my stay was fantastic. The cleanliness was exceptional; every corner of the room was spotless, the bathroom had no strange odors, and the bedding was dry and comfortable. The staff were warm and professional, and the front desk handled check-in efficiently. Any requests were promptly and properly addressed. The room was spacious and quiet, with well-maintained and functional facilities. The breakfast offered a rich variety of fresh options. The environment was peaceful and elegant, and getting around was convenient. Every detail was meticulously taken care of, making for a very reassuring stay. Definitely worth coming back to!

As a branded hotel, it's a decent, no-frills option for leisure or business stays, but it still falls short when compared to Atour. Given that it positions itself as an extended-stay apartment hotel, while the room size is good, the facilities and amenities are quite disappointing. For an extended-stay apartment hotel, the main needs are cooking and laundry. For stays of 1-3 months, the absence of an induction hob, a double-door refrigerator, and a separate washing machine is simply unimaginable. In Shanghai or Beijing, a one-bedroom, one-living room, one-kitchen, one-bathroom serviced apartment only costs around 15,000-20,000 RMB per month. Kunming's market capacity for this type of accommodation is only going to grow.

Some aspects of my stay were excellent but a few things were terrible.  I will mention the good things first.  The room was large, beautiful and gave a beautiful view of the sunset.  The bathroom was superb indeed and the bathroom amenities were superior as was the shower, toilet and everything associated with the bathroom.   The problems were as follow:  There was no dining facilities in the hotel  to eat dinner and I was very hungry after traveling 12 hours by train from Shanghai.  I had to walk very far to get to the area that has restaurants  and  food kiosks.  When I returned to the hotel with some food that needed refrigeration, I discovered the refrigerator  in my room was not working.  I called for service and the worker who came to check said  the refrigerator was broken and could not be replaced.  this was a big problem since I needed to refrigerate the only food I had purchased.  Finally, another staff came to my room and discovered the refrigerator was in fact , not broken.  It was not plugged in properly so that problem was finally resolved after a very long time.  The worst thing  was the bed.  It was so hard, it was painful to lay down on it and impossible to sleep on it.  I called the desk for help and they told me that they did not have a softer mattress to give me.  The mattress was as hard as concrete and I was desperate to sleep.  A staff member came up with a suitable solution.  She brought several duvets and covered the hard mattress with them--placing them one on top of another until I was finally able to lay down on the bed without experiencing pain.  It was very late in the middle of the night before I was finally able to lay down on the bed and go to sleep.   In summary, the room itself was excellent and the bathroom was superior.  Unfortunately, the mattress was entirely unacceptable and impossible to sleep upon.  It was also very disappointing that the worker did not know how to. get the refrigerator to work properly but his superior knew immediately what the problem was.  Much time was wasted until she resolved the problem.  The worker should have been more knowledgeable  and competent. 

I've been to Kunming many times and have stayed at many hotels near Kunming Airport. This was my first time driving here and also my first time choosing Mercure. First off, the service attitude, whether from the front desk or the housekeeping staff, was quite good. The front desk even came over to change my room when they saw my request to be away from the elevator, which was very considerate. They also provided a breakfast box for my early morning airport transfer. The room wasn't big but it was very well-appointed. The air conditioning was very cool, and the minibar was well-stocked. The parking lot looked large, but parking spaces were actually quite tight. The hotel is close to the airport, less than a 10-minute drive. Some airplane noise from takeoffs and landings is normal and manageable. However, I wonder if the noise from the room's own air conditioning could be addressed? Many parts of the showerhead in the bathroom were loose. I'm not sure if the housekeeping supervisor thoroughly checks the rooms. It took a long time for hot water to come through in both the shower and the sink. I hope this can be improved. The walk from the front desk to the elevator was quite convoluted and hard to find for first-time guests. Plus, the hallway was very stuffy and hot.

I always stay at this hotel when I come to Kunming; I'm a loyal customer. This time, the male staff member at the front desk provided excellent service – he was enthusiastic, attentive, and very patient. He proactively helped me switch to a more suitable room, considering my needs, and made the check-in process efficient and thoughtful, which made me feel incredibly welcome. The hotel is clean and tidy, and the overall service and environment are impeccable. It offers great value for money, and I had a very comfortable stay. Also, I discovered the coffee at the entrance is quite good.

Overall, it was genuinely great. I stayed here with my parents and child, and the beds were quite large. The breakfast was plentiful; though I didn't get to try it, my parents did and they were very happy, which made me happy too. The front desk staff was excellent. When my child wasn't feeling well, they told us which hospital to go to, and all our questions and issues were communicated and resolved promptly. The hotel also has a laundry room. It was a pleasant stay, and the location was convenient for getting everywhere. Really good!