5-Star Hotels in Makati

Exceeded expectations! This is by far one of the best value-for-money hotels in Manila. The overall cleanliness was superb, facilities were excellent, and the decor was uniquely stylish and elegant—much better than what you'd find in the BGC area!

Raffles hotel gave us a luxirious experience. Beautiful.rooms and lobby, good foof and excellent customer service. Recommemded it right away to friends and family. Will definetely go back.

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.

Its okay, owner slightly bit accomodating. The view fron the balcony was great. Security deposit was overpriced than the price of bookings because of the access card of the building. So should you have prepare for that.

Pool at night has mosquitoes. Officer and caretaker failed to inform us about the RFID access cut off time. They leave us waiting for 1.5hours. Very hassle for our parents whos both seniors already. Restroom has a drainage foul smell. Place and room is Ok, minimalist.