Ipoh Hotels with Pools

5-star hotel, but unfortunately the service was far from 5-star. We arrived for check-in at around 3:30 PM, only to be told that our room was not ready and that we had to wait another 30 minutes. For a 5-star hotel, I would expect the room to be ready by the stated check-in time. The staff also did not properly explain or guide us regarding the location of the available facilities. More importantly, some staff members did not handle guests in a professional or attentive manner. Overall, the service and guest experience did not meet the standards I would expect from a 5-star hotel. There is definitely room for improvement, especially in staff professionalism, communication, and guest service.

AC Hotel by Marriott Ipoh — A Pleasant Stay with Room for Improvement Our check-in experience was a breeze! Although our room wasn’t ready upon arrival, we were able to leave our luggage with the bell team and head out for lunch at Ipoh Parade, which is just a stone’s throw away, directly opposite the hotel. While enjoying lunch at around 2 PM, we received a message informing us that our room was ready. Very efficient! We returned to complete our check-in. No miscellaneous deposit was required, although the city tax had to be paid upon arrival. This was clearly stated during my booking through Trip.com, so there were no surprises. The room itself was lovely! It was comfortable, well-designed and, most importantly for me, free from any cigarette smoke smell. The bathroom deserves special mention — excellent shower facilities and a very thoughtful layout. Housekeeping — An Area for Improvement Whenever I stay at a hotel, I don’t require daily housekeeping. I prefer to leave the Do Not Disturb sign on my door and request cleaning only when necessary. We checked in on Monday, and on Wednesday I removed the sign and requested housekeeping before heading out for lunch and a walk around Ipoh. Upon returning, I noticed that the bed had been made and the towels replaced. However, the rest of the room appeared untouched. There was no visible floor cleaning, and our used drinking glasses had not been washed or replaced. Perhaps this reflects the hotel’s housekeeping procedures, but in my experience staying at various hotels, room cleaning normally involves more than simply making the bed and replacing towels. This was disappointing, especially considering that I had specifically requested housekeeping rather than daily service. Breakfast The breakfast buffet offered a relatively modest selection rather than an extensive spread. Personally, I found this perfectly acceptable, especially for guests who prefer a lighter breakfast. Check-out and Luggage Assistance Check-out itself was straightforward, but one aspect worth mentioning is the lack of proactive luggage assistance. At the lobby, nobody approached us to offer help with our luggage. Guests with large or heavy suitcases should be prepared to manage them independently, including taking them down the escalator to the front entrance where airport transfers and other transport pick up passengers. For a hotel carrying the Marriott name, a little more attention to luggage assistance would certainly enhance the departure experience. Overall Experience Despite these observations, I enjoyed my stay at AC Hotel by Marriott Ipoh. The efficient room notification, pleasant accommodation, excellent shower facilities and convenient location were definite highlights. There is room for improvement in housekeeping consistency and guest assistance during departure, but these are areas that can certainly be addressed. Most importantly, I thoroughly enjoyed my return to Ipoh after more than 30 years. The city has such a welcoming atmosphere, and the people are genuinely friendly. Thank you, AC Hotel by Marriott Ipoh, for your hospitality. And thank you, Ipoh, for a memorable visit! DTW/Lee Yoke Yin/Loh Boon Meng

The hotel’s design is thoughtfully done, although the bathroom is a little small. In the twin room, there were no plugs or power outlets near the bed further inside the room, so we had to charge our devices by the TV, which was rather inconvenient. What I appreciated most was the excellent attitude of the entire staff. Everyone was so friendly and greeted us with warm smiles. There was an issue with the airport transfer arrangement, but the front desk staff apologized and thoughtfully arranged some refreshments for us. That was a really nice touch! On the second day, we were pleasantly surprised to find a swan made out of towels in our room. Such a lovely touch!

Clean friendly people. Had a wonderful stay! The room was clean and comfortable, the staff were friendly and helpful, and the overall atmosphere was pleasant. Great location and good value for money. Would definitely stay here again!

Just a few hundred meters from the hotel, there's a 'Changjiang White Coffee' shop open during the day. Across from it, there's a Chinese restaurant that's open for dinner – a perfect combination. If you don't want to venture far, these two places have you covered, and the food is delicious too.

Cleanliness, super comfy room and lobby, friendly staff, single bed but still can fit 1 adult n 1 child below 11 yrs old to share together. Hotel near Aeon Mall, Stadium Indera Ipoh, Night market, pump station. Need to improve on parking lot area..Provide more on selection of variety of food for ala carte and also buffet breakfast, lunch or dinner.. The price for set and ala carte very cheap n affordable. The portion also big.. 1 plate fried rice can share with 2 person n taste was good. Recommended to stay here n will repeat in future.

I tried it here because the name of Wyndham, Check in lobby was out of our expectations where it doesn't feel like a 4 stars hotel. It feels like an apartment instead. We came in a family of 5 and their 2 room unit fitted us nicely. The rooms were clean and new and one of the bathrooms comes with a bathtub. Breakfast was simple and there was room for improvement. Kids complain no egg station😅 , it's more to 3 stars standard. But fair enough to make you full. Overall it was a pleasant short stay but there are rooms for improvement. Will consider coming back again .

A Wonderful Stay at Kingston Hotel 15 Kingston Hotel 15 offers a welcoming atmosphere and a pleasant accommodation experience. The staff are friendly, professional, and attentive, creating a positive impression throughout the stay. The hotel is a convenient choice for both business and leisure travellers looking for comfort and good hospitality. The overall experience was pleasant, and the welcoming service made the stay even more enjoyable. Highly recommended to anyone looking for comfortable accommodation and friendly service. Would definitely consider staying here again!

Upon arrival the 2 contact details provided don't respond and it's really annoying and disappointing. 1 contact go into voicemail box and another will never pick up the call which somehow give you the impression of the host is not reliable(Attached conversation without reply) The property manager or agent that host these property really need to be more professional. The unit is full of new paintings and the smell cause lots of discomfort(Attached the toilet door with new paint) The bidet or sprinkler is broken and the water is scattered around and cause our clothes and toilet paper all wet!!!(Attached photo broken bidet) They don't install ventilation fan on the toilet and when you open the window for air circulation your neighbors could see you.Their intentions is very clear which is they don't bother the comfort of the guest(Attached photo of when open up the toilet window for ventilation the upper floor could see through hence no privacy while shower.You shower with window close and its felt suffocating after a while!!!) As Ipoh is famous for eateries to our surprise when we packed our supper home the utensils is really disappointing.The host barely provides you any plates and utensils.Maybe just 4 cups 4 plates as if anything extra will cause them a million dollars investment.You can't find extra waste plastic bags or toilet paper.They simply being too calculative and don't provide any extra even you are using it to keep their unit clean at least if you provide me with extra waste plastic bags we could pack our waste and keep it clean and hygiene instead. Each room only 2 towels for shower and no pools towel provided.Very inconsiderate!!! The worst part is they will sent you a check out instructions 6am in the morning to wake you up!!! If you having a peak booking on our check out date you may sent a reminder for checkout but please not at 6am in the morning !!! I think Trip.Com should check on your agent quality and set a minimum standards.The property host is really disappointed we don't have time to waste so we just put up with it and write a review after check out.

Overall Rating: ★★★☆☆ The apartment's biggest advantage is its excellent location. There are plenty of restaurants, cafés, convenience stores, and shopping options within walking distance, making it very convenient for families and larger groups. The host was responsive and replied promptly when we raised issues during our stay. Unfortunately, the cleanliness and maintenance of the property fell well below our expectations. We encountered ants throughout the apartment—including the living room, sofa, dining area, kitchen, bedrooms, and bathrooms—which made it difficult to enjoy our stay. Although the host provided insect spray after we reported the issue, the infestation was so widespread that spraying the entire apartment was neither practical nor a comfortable solution. Several areas were dusty, the curtains had a noticeable layer of dust, and the bedsheets and toilet rolls appeared old. We were also charged RM60 for an extra bedsheet for two nights, but the condition of the bedding did not justify the additional fee. The sofa showed signs of wear, and one of the ceiling fans was noisy during operation. For larger groups, please note that when someone showers upstairs, the downstairs bathroom cannot be used properly due to water pressure issues. We were informed that this affects every unit in the building, suggesting it is a known issue rather than an isolated incident. The facilities were also disappointing. The jacuzzi was unavailable during our stay and appeared to be non-functional, making it more decorative than usable. The host initially agreed to compensate us for the cleaning fee due to the cleanliness issues, but we did not receive any further update after that. Overall, the apartment has great potential because of its strategic location, but significant improvements in cleanliness, pest control, maintenance, and facility upkeep are needed before I could recommend it to others. Pros Excellent location with many restaurants, cafés, and shops nearby. Responsive communication from the host. Cons Widespread ant infestation throughout the apartment. Dusty environment, including dusty curtains. Old bedsheets, worn furniture, and additional bedding charges that did not reflect the quality provided. Noisy ceiling fan. Water pressure issue prevents simultaneous use of upstairs and downstairs bathrooms. Jacuzzi was not usable, just a decoration. Compensation for the cleaning issue was promised but never followed up.