MM1849****We booked a family room, which had an escape room game. We played it with the kids and even got small gifts. However, these rooms need better cleaning attention – the final treasure box wasn't locked.
The kids absolutely loved the heated pool on the fifth floor. It was around 29°C and they happily played for an hour. It wasn't crowded, and the service was excellent. Right next to it is a well-equipped gym.
Breakfast on the sixth floor was plentiful, and they even had Eggs Benedict!
The tent bed in the family room was a big hit with the kids, but I have a few suggestions.
First, for children around three who love to jump on the bed, the swing needs a warning. It should be hooked aside when not in use; my child actually bumped their face on it.
Second, although the window is sealed and cannot be opened, it's quite thin. The window side gets very cold, so kids playing in the tent might catch a cold. It's impossible to sleep there at night, which meant my child couldn't use it, and cried before bedtime. Turning on the air conditioning didn't help as the airflow reaching that side was cold, and even the left side of the main bed felt chilly. I suggest adding a thermal screen for nighttime use.
Third, the windowsill next to the small tent needs anti-collision padding. Since it's a kids' room, many areas should have anti-collision padding, and this spot, in particular, requires safety attention.
Regarding parking, please note that only the ground-level parking outside the hotel's main entrance is for guests; the underground parking is not. It would be even better if the hotel could have some of its own underground parking spaces.
I think at check-in, guests could be given a basic introduction and a list of important notes (a butler's WeChat would be even more convenient, with various templates: one for families covering play and safety, another for business guests detailing nearby attractions, business centers, and food delivery options). Although the front desk staff explains everything during check-in, most people wouldn't object to this kind of helpful reminder.
Show more