Hotels near Devil＇s Gorge, Almaty

1/ booked in two weeks. Specially asked Yurta №6. because in the rest it was cold and noisy. As a result, it was set before the fact 2 hours before the arrival that the work is being done. We arrived at №5 2/ We did not warn that children's sites will not work, the outcome of the children to leave with no one, it is necessary to just hang with them there 3/ SPA does not work, too did not warn 4/ Banya does not work, just did not warn. (But the admin wanted to fix and at our expense to make us a bath, for example here you fix our cosies for your account, cool, level) 5/ If you are going to read or quiet to spend time with 19:00-21:00, then you will not be able, wheeling and very loudly noises snow-rolling technique. In Yurt, people are heard on the descent, straight by words are heard dialogue. 6/ Managers and admin pretend to help with words, no help in the case. No suggestions about your correction of the situation, that is the type: Yes, this does not work but we compensate you for our defects to others, we have not warned you dear guest. There is no such thing in the memory. Or type here you certificate calm down go with God, nothing at all. 7/ Bad cleaning, pillows and bed were in chunks, rolls, pieces of tree, pieces of biscuits, Akhtung! - hair on the pillow. *Honestly, we were so tired as long as we walked, until we realized that no relaxation (SPA, bath, massage, etc.) would not get that there was no force to murmur about the hair of the bed. In general the impression and rest is damaged, guys always on connection with the reception very well do the appearance that help, young people! Of all activities, horse walks, skiing, tubing mda ... AA, and still the admin offered a horse walk in the form of compensation (for our account of course) 15 minutes before sunset, what do you say? I replied: ”Let me buy you a 3-hour horse walk to the ”Cabany Lake” now, let's see how you in the dark will ride.” On what I heard the refusal. Admin - Rayymbek Manager - gendar ... Thank you, no for anything 8/ Cleaning the room, The bar and refrigerator are only replenished once.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

It is an old property with Soviet Union Style. Room layout is a bit weird to me, we booked a queen-sized bed room for 2 adults and they gave us something like a room with connect room of 1 single bed. Bathroom is small and old, dont expect much. The only good things is the breakfast spread with wide variety of dishes both local and international. Great selection for cheese & cold cut. Staff are friendly & helpful but I have an impression that they are understaff as both check-in & check-out need to wait for quite a while. Staff can speak English but not fluent.

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

The location was good. Coffee shops and restaurants near by. Not far from main sites. Great view of the mountains from my hotel room. Loved the rooftop restaurant. Nice having breakfast there each morning sitting outside with the mountains in the background. Hotel staff was friendly, accommodating, and very helpful. Breakfast is included but could have more variety. Breakfast was pretty much the same each day and felt the food was cold. But there are pastries and cakes and croissants or other breakfast items to choose form. Would definitely recommend Reikartz Sky Hotel. Keep in mind that the check-in front desk is on the 17th floor of the hotel which is confusing when arriving.

An iconic hotel, grand and impressive. Beautiful ambience, great location, top class breakfast spread, high speed WiFi and helpful staff. Though, I arrived one day late to the hotel, the receptionist was kind to provide me room that with an upgrade. The view of snow clad mountains from my balcony was scintillating. I arrived late night, but I could get something to eat, thanks to the intervention of Lady Manager. I also got sumptuous packed breakfast as I left the hotel for a day trip quite early in the morning. The restaurant is pretty good,though a bit over crowded during breakfast. A must stay to enjoy the hospitality of this great country and people.

It's still a good hotel, but the service is not particularly enthusiastic. It may be because of my language barrier. The overall is relatively clean, the surrounding area is also relatively good, and there are many restaurants nearby.

Very nice hotel. Decoration is new. Location is convenient. Receptionist and concierge are enthusiastic and very helpful. Bed is comfort. Air conditioning is good. Very nice hotel. The decoration is novel, the location is very convenient, and the front desk and bellmen are very friendly and helpful. The bed is very comfortable, the air conditioner is also very comfortable, and there is no noise.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

I had an 11 hour layover between my flight from Dubai to my flight to Atyrau and was really searching for a hotel near the airport that was convenient and reasonably priced. Grand Hotel Erbil is both of those. I made the booking online with the option to pay on arrival. The booking made provision for a free shuttle pickup from the airport and a very reasonable transfer back the following morning. The hotel confirmed everything by Whatsapp. Contactless payment. Clean room. Clean linen. Friendly and efficient service. I ordered a simple burger and chips via WhatsApp and the food arrived hot and fresh. Minibar is fully stocked and reasonably priced. Their menu is extensive (55 page book) and they cater for everything from a bowl of hummus to platters of meats, cakes, cocktails, etc. For a traveller, this hotel is well worth it. Thanks, Grand Hotel Erbil!